Ironically, this turns out to be a great advertisement for the company that the OP attempted to impugn!
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I bought a used McIntosh preamp from them and it was priced below any other one of that model on the planet. It shipped fast and the packaging was the best I’ve ever seen. It’s been in use for a year now with zero issues. I will definitely look to them first for future purchases
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Are we overlooking the fact that one of the menbers, about 11 posts above this one, has a user name of "yugebohner" ?
This has got to be the funniest thing I've seen in a while.
Yes, but if John Boehner taught us anything, it's pronounced "Bay-nor"...yeah right.
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I've had good experiences with the MR. Where is the OP? Seems to be experiencing a little more than jitter.
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Nice to hear good reports of a company!
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I have purchased several pieces of equipment from TMR. I only had a problem with one purchase. The remote would not operate the electric volume control on a MF preamp. They sent me a shipping label to return it. They determined that the volume control had been damaged (probably during shipment t me). They ordered a new control but gave me the option to wait or get my money back. In the meantime, a Parasound JC-2 became available. They cut the price and I purchased it. It works without any problems. They went over and above in my book.
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The customer isn't always right and this behavior should and needs to be checked at the door. Good on TMR and the forums for keeping this straight and honest. 30 day account suspend should be in order for slanderous behavior.
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Are we overlooking the fact that one of the menbers, about 11 posts above this one, has a user name of "yugebohner" ?
This has got to be the funniest thing I've seen in a while.
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Another great experience with TMR here. I purchased a Jeff Rowland Model 2 amplifier that had a noise issue in one channel. They picked up return shipping, had the unit repaired and reshipped all at their expense in a more than reasonable time frame.
TMR is one of the "good guys" in high end audio.
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Nothing but good experiences for me.
I bought an ARC LS26 and a couple of the capacitors came loose during shipping. They made it super easy to return it and sent it back with upgraded capacitors. It's been working like a champ for years. Everyone I talked to was nice and super helpful.
Sad to see one disgruntled keyboard warrior bring his poor attitude towards the world here instead of working things out with TMR.
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Another satisfied TMR customer.
I have bought from them several times and never had a problem with their sales or help departments.
JD
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Add me to the list of satisfied TMR customers. Nick has been a fabulous person to work with there. Josh's response is a mirror image of their customer service values.
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I have also purchased from TMR in the past with great results. Last week I purchased another product and immediately after the purchase decided to change the item. They were very accommodating and made the switch effortlessly. Good folks to work with.
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I've sold a handful of items to TMR and everything has gone smoothly. One time was for cash, the other was on consignment. I wouldn't hesitate to do business with them again.
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@tmraudio tmraudiom
I haven't had the occasion to do any business with your company. I am very impressed with your demeanor and compartment. Perhaps even more impressive are the multitude of positive comments from those who've conducted transactions with your business. This is a testament to what you are doing and as well an obvious sign of how to successfully run a business. Keep it up!
Charles
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TMR has been exceptional in all my dealings with them. The OP's damaging broadside against a reputable seller should be deleted by moderators.
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Looks like we have another drive-by thread where the poster disappears when the reception isn't what they thought it would be. Typical.
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I also have purchased a pair of speakers and a sub from them. Great transactions and the merchandise was in better shape than indicated. They are also always ready to answer any questions I have promptly by email and have had no problem contacting them by phone either. Highly recommend!
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They’re the future of how the industry does business, also only extremely positive experiences.
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I also have bought several Items from them and its been great ! I was going to buy an Item from them but the salesman informed me that the piece I had was better than the piece I was going to buy from them! Not often does a salesman talk you out of a sale! I HIGHLY recommend them!
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It’s not very often you see professional behavior on here. Josh, you seem like a stand up guy. I’d trust you with my kids if I had any. You should print this thread, and all of the responses and either put them in a training manual for your sales people and customer facing tech or just slap it somewhere on your yelp somehow.
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I’ve bought numerous pieces of gear from TMR, have returned hasty purchases as well as sold back and upgraded with no issue. I’ve also received friendly technical help when stumped by a few issues. Great company with great prices and customer service IMO.
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i too have had only positive interactions with tmr - they are a good outfit
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TMR is fantastic. Sold to them, bought from them, my father buys from them, my brother, friends. They. Are. Great.
Full stop.
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Well, it looks like the OP is eating crow now, and he hasn't even had the decency to offer an apology.
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The entitlement some people have never ceases to amaze. This is another example. You are not their only customer. Friday to Monday with two requests for more info from TMR, is more than adequate response.
But, I guess you needed someone to hold your hand and comfort you through what was obviously a very traumatic emergency for you.
Never bought anything from TMR, but I’m off to check out their inventory now.
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I'm a big fan of TMR. They are the only "institutional buyer" in the audiophile space that I know of--buying at wholesale prices and flipping for used prices. That's a tricky business model to get right, and I'm impressed with what they've accomplished. iBuyers have to staff acquisitions and due diligence teams, sales and marketing teams, figuring out how to warehouse and ship gear, maintain financing backers or lines of credit, and they have to price gear in such a way as to account for the time items will take to resell and the interest the loans will accrue all while turning a profit. I think it's wonderful we have an iBuyer in our hobby, and I'm grateful that TMR is as good as they are.
iBuyers provide value on both sides of the equation: a convenient sale and immediate liquidity for sellers and tested gear for second-hand buyers from a trusted source. I prefer to buy most of my used gear through TMR because of their consistent experience. Buying from individuals can be a crap shoot by comparison--having to deal with exchanging gear for payment between non-professionals while being sensitive to the possibility of a scam. I'm not affiliated with TMR. I'm just a businessman myself who knows when he's being served by a great business. Keep up the great work @tmraudio
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I think that TMR should've called the OP first thing on Monday instead of sending another email asking for details. The OP bought an expensive (> $3k) equipment and it wasn't working on arrival - shouldn't that have been an adequate flag for TMR? TMR should have fixed the issue before responding on this forum - that would've been a better approach. I don't see the OP at fault here.
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I've purchased 2 items from TMR.
Like others stated, I had nothing but a first class, positive experience with them and would not hesitate to buy from them again.
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TMR is good place to buy, I have good experience with them, Highly recommended. Joey you will be help by Josh. This company is a good one.
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After hearing the WHOLE story and not just the version from @joeyfed55, it’s obvious that Joey fed the Forum a pile of bullshit. I’ve never done business with TMR, either, but after reading the response from Josh the owner, I will do so in the future.
People like the OP should be banned from Social Media until they pull the stick out of their arse.
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Joey,
That fact that you chose this venue to air your issue
pretty much tells me all I need to know.
You need some mirror time my friend.
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Same here… multiple transactions with TMR on both sides of the game, buying and selling. Class act all the way.
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Never even heard of TMR before this thread.
now I gotta go check their inventory,
thanks!
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It is unfortunate that you had a bad experience. Your experience does not mirror mine. I purchased a pair of Triangle Speakers from TMR and found their post-sale service and support to be exceptional.
Is it possible that that your challenge lies elsewhere? Audio systems can be complex; TMR’s customer service is not.
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I have never purchased from TMR but am currently in the market for an amplifier. After reading this full thread, I actually hope it works out that I buy said amp from them..
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I've never dealt with TMR and don't need anything at the moment, but the response here is so overwhelming that I need look at their inventory and see if there is anything I don't need but want anyway!
Josh, that was one of the best responses I have ever read from a vendor. I look forward to doing business in the future.
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TMR's response to this issue seems to be spot on. My dealings with them were excellent on all counts.
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I have bought and sold with TMR. First class in every respect.
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+1 on TMR Audio. My experience buying from them was great!
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I too have purchased a few items from TMR and have been very pleased with their EXCELLENT customer service. They stepped right up and corrected a manufacturers error in shipping about a month ago. Everything was made right in a matter of about a week. Ian was very helpful and understanding.
Bruce
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Sounds like the last thread bashing TMR. IIRC, that was a pissed off buyer that couldn't get an instant reply over a holiday. Jeez, Louise.
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I've bought from TMR before and shall do so again....
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Pure class from TMR.
Serious Integrity.
The OP, not so much.
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I bought an Audio Research LS-27 preamp. It was packed well, quickly shipped and a good deal. I was very happy with my one transaction and wouldn't hesitate to do business with TMR again.
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I have bought a few things from TMR Audio. I have nothing but praise for them. Shipped fast and all items came in perfectly Would buy from them anytime!
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Nothing but good experience with TMR Audio here. They are not perfect, but work hard to have a satisfied customer. I've bought and sold several items from them over the past year or two.
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@joeyfed55 looks like a case of Pre-mature escalation! Maybe try a Valium next time, you seem a little high strung. Tis the season! 🎅
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I will say all my experiences with TMR have been very positive even if I did not buy a particular item from them.
I did buy SF speakers from them and they were perfect.
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I have never purchased from TMR but I sure would after reading their response.
OP, be kind, mate! Relax and save your arrows for the enemy!!
this is a hobby.
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