I think that TMR should've called the OP first thing on Monday instead of sending another email asking for details. The OP bought an expensive (> $3k) equipment and it wasn't working on arrival - shouldn't that have been an adequate flag for TMR? TMR should have fixed the issue before responding on this forum - that would've been a better approach. I don't see the OP at fault here.
TMR Audio; Never Again
First off thanks for the community for trying to help me with the Aurender A10 over the weekend, though I never did get it to play music. Turns out it wasn't my incompetence THIS time, it's defective. I just spoke to Ari from Aurender who DID call me back, TMR never did, still waiting. TMR was uncooperative ignoring me totally. Never again!