Qobuz Connect

Have been on a back-and-forth email with InnuOs About this issue. It definitely appears that there is a few bugs in the connect. Figure the more of us that let them know about this issue the faster they will get to work on the bugs.

Zero issues here with my Statement. 

Mine works fine, Auralic Aries S1  + Chord Qutest. 

I had the problem 

I had the same problem too and had to stop using it unfortunately.

I have the same problem. They suggest restarting devices but that doesn't help.

I would do a trial with Audirvana. I have Qobuz with Audirvana and absolutely no issues. Your sound quality will be amazing. The two work well together.

Had the problem only once after an update, but clear sailing ever since. I use it with an Eversolo DMP-A8. 

Qubuz works fine with Roon.  Qobuz Connect should avoid the need for an additional software layer. It is Qobuz Connect without an additional software layer, working directly with devices which has caused problems for a number of people.

Works perfect with my ps audio airlens. It actually sounds better than Roon using Linux.  But the interface needs some work IMO. 

Hello!

I had the problem initially but it disappeared and I suspected a server issue.

I use the S1 Aries.

Some have suspected Country Server issues.

Qobuz Club and Beta thread had complaints initially but they seem to have dropped off.

I live in the Southeast US.

Using Qobuz with my Hegel H400 with no problems at all.

Using Quobuz with Wiim Pro Plus. No issues.

Qobuz Connect and WiiM Pro Plus has issues with gapless playback.

Playing classical music and live recordings is no good!

I use JPLAY with my Qobuz subscription.

Works like a dream.

And it's better looking on my Mac too :)

Perhaps unrelated to your Qobuz Connect problem, but I occasionally get a similar stop of play with Qobuz through Roon on my Eversolo A6. But if I play Qobuz directly there is no issue. That makes me wonder if it’s a processor issue with my Nucleus One. But a simple stream on a strong wifi connection, with no DSP, shouldn’t be a heavy lift.   

I've experienced that issue on Connect, but very, very intermittently. That said, I've experienced it previously with Roon so I put it down to network issues.

I’ve also seen this on QC but I’ve seen it in Roon also. I do think QC sounds better than going through Roon and I don’t know why it would. But the thing that bugs me the most about QC is that the playback progress bar is way out of sync with the music. I’m willing to put up with it because it sounds great.

No issues using Qobuz Connect through a WiiM Ultra. Could it be a problem with your network?

Yes, it seems that some days are better than others. Annoying.  I sometimes wonder if the cache for the streamer is too small.  Someone please tell me if the Aurender has this problem as I am looking at the new A1000.

I have not converted from conductor. Any advantages of Qobuz connect over Aurender conductor?

Doubt if it is a Connect issue but I have lots of play stoppage when using CarPlay.

In response to boxcarman's question, I noticed his particular problem with QC and Aurender in the showroom of a high end dealer using their very best equipment.

The problem overall in intermittent, but serious enough to interfere with the listening experience.  

At home, I have a Simaudio 891.  So, the newest technology.  Qobuz works perfectly with Roon, but the problem persists with Qobuz connect.

It the problem of not being able to play tracks may depend on the streamer/dac.  If so, Qobuz needs to identify the problem, fix it, and do a better job of certifying companies and their products and working with Qobuz connect.

I posted recently about a similar problem with QC. I use an Innuos Pulse with a Bryston BDA3. The BDA-3 uses mechanical relays to switch resolution to preserve SQ but there is an inherent delay. With Sense, there is a setting to adjust for that, but with QC, that setting is bypassed. As a result, the beginning of songs gets cut off or stutters. 

I've worked with both Innuos and Bryston support about this. Innuos determined that QC bypasses the Pulse internal player and doesn't allow the built in settings to work. Bryston acknowledged the issue and is working on a fix. 

It seems that QC is more compatible with some setups than others. I've stopped using it. Hopefully future firmware updates will address the issues. 

I have never had any issues. My internet is 40 mps download capable, although slightly slower in real world use.  My connection is wired to a Cambridge streamer and wi-fi to my WiiM streamer.  Good luck 

I don't have Qobus, but I am a Tidal subscriber. I want to share that Tidal would also on some occasions stop mid-stream.  and yes, I know it's not my home network, but Tidal. 

FYI

It’s been solid with my Aurrender.

Probably internet most of the time, 

I had an issue early on that I could only play Hi-Res songs on Qobuz Connect.  It would see the non-Hi-Res song on the playlist and skip over it.  I went back to using the Sense app with my Innuos Zen MK3 streamer.  Then it would sometimes cutoff the 1st note of a song.  I no longer have any issues fortunately using Qobuz Connect through my Innuos to my Holo Audio Cyan 2 DAC.  Assume they upgraded the software and it caught up with my updates.  

I tried it yesterday with my Wiim Pro, the only streamer in my home with which it is compatible.  It took several attempts to pair and then stopped after a few minutes 

Same problem, using Airlens as streamer. Roon fine

Hello!

I went back and retested with Auralic Vega S1 in streaming mode. No issues with QC stopping and starting. I also never had a problem with CarPlay!

SHXMD

Hope nobody minds if I quote this thread the next time I am told Qobuz is perfect because it uses TCP!

All I can say is, don't expect Qobuz to give a rat's ass about any problem that you are having. Their company model seems to be f*** customer support. Just ignore any requests. You are better off speaking with the robot. Once it turns you over the the support team, You may as well piss into the wind. The request is ignored. Emails to support are ignored. They simply don't care about their customers in the least. I have been a huge fan of Qobuz.  And have talked many people into going with them. But after experiencing their absolute disregard for me as a customer. I am not sure that I want to be one any longer. Absolute disrespect is what I have been shown. And that is where I will draw the line. If you don't believe me just Google "How do I contact Qobuz when the standard methods are ignored?". Oh how I wish that they would read this.

 "In my opinion, Qobuz, you have managed to go from the best thing since sliced bread to utter scum of the earth in your absolute disregard and utter disrespect that you have shown ffor your customers". You have chosen this business model. I hope that you are proud of yourselves Because it won't take much to bring you to your knees." So enjoy it while it lasts,"

No problem whatsoever with Qobuz Connect and my NAIM ND555.

It is weird.  QC does not work well with my Wiim but I had no issue with Volumio Rivo plus.  Same wired ethernet setup.

My experience with Qobuz CS is the same as Flash56, so I wouldn’t single him out for being a cranky outlier.  I think the streaming services figure it’s cheaper to have disgruntled customers than to attempt to support them

I think the streaming services figure it’s cheaper to have disgruntled customers than to attempt to support them

This.

I am running a Linn ADSM/3 streamer/dac/preamp using the 'Linn app' that runs in IOS.  Qobuz connect is not available for my streamer at this time.  I have not tried any other software.  What would I gain going to something like Audirvana or Roon?

Confused. I get Qobuz on my blue iOS with no issues. Is Qobuz connect a separate entity than connection of Qobuz as one of the services provided(and paid for) with my blue os? 

Mine works fine with the Eversolo DMP A6, WiiM Pro Plus and the Wiim Amp. No issues at all. Love Qobuz Connect. Dropped Tidal after Connect.

Hey Everybody

I run QC on my Aurender N150 and it works well. Although it was a giant Monkey Turd when it first came out. But after a few updates from Qobuz and a firmware update from Aurender it started working.  It does seem to "Hang" every once in a while. A pause/resume  generally makes it right.

WiiM Pro with RME ADI-2 to Qobuz Connect. No issue.

When I've contacted Qobuz, they always get back to me. They are slower at times so you may not get a reply for a couple of days but then they engage on the follow ups better. That's when one person is handed the ticket issue.

Yes, on Innuos Pulsar as Roon endpoint. After ~two days of heavy play it starts halting during a song and Roon skips to next song. It happens every couple of songs. If I reboot the Pulsar it goes back to normal play. 
 

I’ve gone to doing a preemptive reboot on Fridays (my listening is mostly weekends).

Mostly for kavakat1, but for anybody else who is a  bit confused, The Qobuz app originally connected to streamers by airplay, but it is not a good solution.  I do use the Qobuz app with Carplay, and it is ok.   This spring, Qobuz came out with Qobuz Connect.  Qobuz Connect uses Wifi and connects directly to streamers.   It uses an updated version of the same app, and as pointed out on this thread, there have been more updates.  The problem is that it intermittently will not play a track or stop in the middle of a tract, but this seems to be dependent on the streamer.  Hopefully, Qobuz will fix it for everybody soon.

Qobuz Connect also allows you to connect to streamers outside you network.  Roon Arc (as oppposed to regular Roon) is supposed to do this, but I have not been able to make it work consistently and gave up on it

Qobuz also works with Roon, generally with no difficulty.  Roon also has a better interface than Qobuz, but probably also a somewhat worse sound.  Roon allows use of multiple streaming services as well as radio and you own digital music collection.  However, Roon is also an added expense and near zero support.  Roon also requires a hub or nucleus.  I run it on a NAS server for free, but if you do not have a NAS, then you will probably have to buy a Roon product.  The Roon Nucleus Titan costs $4000.  In any case there is a monthly service charge for Roon.  If you decide to go with Roon, make sure your streamer is Roon Ready.

Overall, I think Qobuz is an excellent product with the best curation and search for classical music.  Probably the best sound, but at least as good as any.  I hope Qobuz is following this thread and will fix the problem.

It's still new. 

They I'll work it out. 

billsw 

The Qobuz app originally connected to streamers by airplay ...

Perhaps in your system. But I access Qobuz from the software in a Bryston BDP-3. There's no Airplay involved and the whole system is wired except for control, which is wi-fi.

Well working great on my end. For awhile I had 3 ways to listen to Qobuz. One way was thru my ROON system, but that is not Connect. Second was CONNECT thru my Lumin U1 Mini, just sold that. Lastly and now, working fine is CONNECT thru my Hegal H400 Qobuz Connect.

@vicdior agree with you there is some magic going on with those 2 French companies.. Audirvana and Qobuz. Same with Atoll and Audirvana.

I just abandoned my Ifi zen stream as an Roon endpoint and bought a WiiM ultra. Been playing around with Qobuz connect, Roon and the WiiM software interface.  Roons software is by far the best, but the Qobuz connect sounds identical to me.  The WiiM was simple to set up and completely reliable, I’m very impressed.

We’re living in a small apartment while we search for our retirement landing spot, so I’m using a Rega Brio, Denafrips Ares and the WiiM feeding a pair of QLN stand mounts. Sounds cracking good for the $.