All I can say is, don't expect Qobuz to give a rat's ass about any problem that you are having. Their company model seems to be f*** customer support. Just ignore any requests. You are better off speaking with the robot. Once it turns you over the the support team, You may as well piss into the wind. The request is ignored. Emails to support are ignored. They simply don't care about their customers in the least. I have been a huge fan of Qobuz. And have talked many people into going with them. But after experiencing their absolute disregard for me as a customer. I am not sure that I want to be one any longer. Absolute disrespect is what I have been shown. And that is where I will draw the line. If you don't believe me just Google "How do I contact Qobuz when the standard methods are ignored?". Oh how I wish that they would read this.
"In my opinion, Qobuz, you have managed to go from the best thing since sliced bread to utter scum of the earth in your absolute disregard and utter disrespect that you have shown ffor your customers". You have chosen this business model. I hope that you are proud of yourselves Because it won't take much to bring you to your knees." So enjoy it while it lasts,"