The Music Room - Boulder Colorado

Larsa39
After reading all of theses response how can you question that this company is legit? You spoke with a person on the phone, they have an expensive webpage. Now you might not have liked the service you received. But legitimacy does not appear to be your issue. Try taking to someone else ask for a manager.

Look forward to your response 

Glad to hear the OP was made good and is now satisfied.
Good show TMR.

I have bought a number of things from TMR and sold several items also. I recommend them very highly because they are fair, honest, and good with communication. I would not hesitate to deal with them again. This must be some sort of mix up and I am certain they will treat you well. 

Happy TMR customer here too. I have sold quite a few items to them over the years. I live locally, and I visit their premises with my items. Pretty cool. I met Josh right at the beginning of his business, when he was operating out of his garage nearby my house. He has carefully grown a remarkable enterprise. Good luck to him.

I have been in this hobby for decades buying and selling on Audiogon since it was started. For the most part my experiences have been positive. However, the “market” has changed over the years and to be able to run a profitable business on line that depends largely on good customer service and positive feedback is no easy task. The fact that for the most part TMR has been successful speaks for itself. There will always been those unforeseen instances where a misunderstanding, often due to a failure to do one’s due diligence occurs, but that seems to be the exception here.

and TMR’s issue was apparently an email system that errantly swept customer emails into the junk folder (explaining their lack of responses to me over the course of a week).

You don't really believe that a business that exists basically because of its online sales doesn't regularly check its junk folders, do you?  I can be gullible but wouldn't believe that.

I've dealt with TMR twice over the past year and they have been outstanding both times.  Highly recommended!

Everyone - I can now report that this whole issue (which started this thread) has been resolved to my satisfaction. I rec’d the trade Rega TT last eve and now have it all hooked up. I fully realize that problems/hiccups can and do happen to everyone - and TMR’s issue was apparently an email system that errantly swept customer emails into the junk folder (explaining their lack of responses to me over the course of a week). TMR has indicated that the problem is now corrected. 

I had talked to them and they tend to hold to a price point due to tight profit margins. I guess this means that they give a decent offer for what they buy used. Just an opinion.

I personally hate their pictures. While being in high quality and very detailed they never adjust the light temperature of their camera and everything looks "cold." Also, some of the prices are a tad too high in my opinion.
Just my 2 cents.

Although I have never purchased anything from TMR, I have had a couple of pleasant and responsive email exchanges.  These guys seem to be very legitimate.  They have a lot of great used gear for sale, at pretty attractive prices.  Because they tend to sell on the value side of the equation I understand that some of their purchase or trade-in offers may seem a bit low to some.  But you can't have it both ways: buying high and selling low isn't a successful business model.

If you are selling or trading gear to a dealer you only know 1 out of 4 things necessary for the dealer to make you an offer: the price you want for the gear.  The other factors are what the gear is actually worth (to the dealer's target market) and how much the dealer needs or wants to make on the transaction.  You may think you know your gear's worth but you probably don't.  And the transaction profit and back end costs are completely unknown to you.  At the end of the day your choices are to accept the offer, attempt to negotiate a better deal or just walk away.

As a person wanting to sell an amplifier to them, way not impressed. 

I like TMR because they have great descriptions of the condition of their items, along with detailed pictures. I purchased an int. amp from them once, which went perfectly.

I've had nothing but the best experiences with TMR.
They've always communicated well, nicely over-packaged components and proven to be consistently accurate in their assessment and description of used gear.
Any company staffed by human beings can have something fall through the cracks, temporarily. That's what the telephone and email are for.
Hate to see a good company get thrashed on social media for a week-long delay. The little acknowledgement of resolution, dozens of replies down the page does little to fix the bad impression caused by the original post. At least it brought out many positive testimonials attributed to TMR. 

I have been doing business with TMR for four years, and have never had a problem.  I have purchased equipment, sold stuff on consignment and traded a few items, all without a hitch.  I am somewhat local to them, so I usually pick up or deliver gear thus avoiding shipping costs.  Great company, no complaints, and I have never had any communication problems.  Highly recommended. 

Im glad there is  post about  TMR...I recently purchased a coctail server which i admiitedly had little info on..I thought i got a good buy but was unable to get it to operate  at a basic level after  reading the manual....I also found the units data drawer came empty as well as the streaming antennae(doggle?)......Im an old school analog man..I expected not to have to spend more money  for both those items and the ad didnt mention it....I get on the phone figuring in real life you can speak with a rep or tech...not here!...The woman answering the phone tells you to email them...12 vague emails later  and after being told they dont do verbal and that i should read the manual....i decided to send it back...In fairness...TMR did refund my return( after about a week )having received it and explained they were short on people?....They had given me a positive feedback  but after returning the unit i gave them a neutral which they had removed...Thats not a problem with me other than  i wasnt even asked about my experience,,,i was told after pursuing an answer,TMR has a good reputation.....Again in fairness,i asked audiogone to erase the positive TMR gave me  and totally dissolve the transaction....Customer service thru email ,although they always on the surface acted cordially, wasnt acceptable for me,,,It is my belief ,ahandful of 100% rated sellers get it by softening up buyers with immediate glowing feedback and hope no one complains ..On this site...many buyers dont even send in  a warranty card on new products bought..or go out their way to complain. I myself cant afford to throw money away !

Very reputable from my experience in buying.

Haha Robert.
I heard you gave them a 15% spike in sales and trade this year......
😎😎😎

I'd just like to add to the numerous posts of praise regarding TMR.  I've been doing business when then for years, maybe 50 transactions between buying/selling (that's a me problem, ha).  Everytime has been perfect, and I'll continue to do business with them.

Most of my dealing have been with Rob and Karl, and they are both top-notch professionals!

I’ll add to the positive reviews above.  I’m very happy with the several transactions I’ve had at TMR, both buying and selling.

Its hard to find their exact terms for accepting consignments on their website.  Their commissions are not insubstantial but well worth it to me, considering I don’t have to market, package, ship or insure items, much less deal with Customer issues.

I live in the world of the written contract and was a little uncomfortable with the absence of black-letter paperwork with my first consignment, but it was never an issue and I don’t worry about it with them anymore.

one thing...they evaluate an item and list it on their website and will regularly reduce the price until the item sells.  They won’t regularly contact you during this process, so you will have to initiate communication if you want it.

I have also purchased from them and was similarly pleased with the item, it’s description and price.  I can’t speak to packaging since I’m local.  Again, friendly and responsive communication and a quick, satisfactory resolution of a small wrinkle after purchase.

Overall, they are friendly, knowledgeable and reliable.  My dealings with them, in person and over the ether, have left me with only positive impressions.

@robob and others: this thread has been fortuitous. We've discovered an issue with our email configuration that is causing a number of emails to be flagged as SPAM. We are diving into out spam folders now, but again - if you ever have trouble reaching us please call 720-336-8742. It's never our intention to ignore or dismiss our highly valued customers. Thanks again

josh

Perhaps you might wish them a Merry Christmas and a Happy New Year.

No seriously.  You might go there in person and confront them or demand they refund your money.   

Great that Josh the owner weighed in and helped. With twenty employees TMR is bigger than most of the firms that OEM our beloved gear... not an excuse just reality.

i will also say as a TMR fanboy they have a foam in place packing system and sturdy shipping boxes, gear  sold without factory box arrives intact !

I can attest to the fact those guys are legit and upstanding

They stand by their products and go above and beyond whenever there is an issue with the components they sell

I have had good dealings with TMR

TMR is great, A+ experience for me in the ast.

I also have had no response via email from them regarding a used Nakamichi DR-1 I bought a few weeks ago that has a problem that was not disclosed.  I sent emails to two different people including support.
This is disappointing since I was thinking I would buy more from them at some point.
Y'all take it EZ,Robert

Sorry to hear you’re having this problem. But glad to hear TMR is making it right. 
In October I picked up a used Clearaudio Concept from them.  The agreement was I’d pay for the Concept’s full asking price, and after TMR received my trade in they’d credit back the value they proposed.  It did take them about 7 business days to evaluate the trade in gear and issue the credit.  

Hopefully in your situation they’re simply having an issue with bandwidth to get things done, doesn’t excuse the poor communication though.  

I have sold five or six Audio Research products to TMR and each experience has been positive. Their offers have been very fair and honestly close to what I would get for them as a private seller without the hassle. Their turn around times have been very good and the payments have been prompt. I would happily buy from or sell to them. 

I have purchased and sold a number of items my last purchase was a new PS Audio P 20 a few weeks ago.I had originally purchased a P15  and needed a larger unit.

This is one of the best companies I have worked with they are very knowledgeable and will make good suggestions even if what they recommend cost less than what you were looking to purchase.

They do NOT overstate the condition of used equipment they have plenty of photographs of each item and will let you know of any service history if available. 

The person I deal with is a guy buy the name of Nick Lucini one of the nicest and most honest people I have ever worked with. I am pretty knowledgable and he as stopped me from making a few very expensive mistakes. They also package the merchandise better than most companies to ensure you don't end up with a number of broken parts when it arrives at your end. 

I'm glad to hear that your situation will be worked out.
It's always a frustrating experience when one doesn't have contact with someone within a company to iron out an issue.

A+ experience with TMR!!

It sounds like the overall experience may differ depending on who you deal with at TMR.

larsa39,

Glad TMR has restored your faith in them.  I too have had an excellent experience with them on a pair of speakers for my home theater.  

Bob

I also have done a few buy/trade deals with TMR and each have gone smooth. It might take them a day to inspect the trade you sent them and your refund is sent to you the next day. They also sent me the new gear so I can still use my gear while my new stuff was being shipped. Great to do business with

Everyone - I can tell you that Josh Jackson (Owner of TMR) personally reached out to me tonight w/the very sincere and earnest desire to make things right - kudos to Josh. My faith has been restored - will keep you all posted on prospective/promised resolution of my issues/order with TMR. Thanks for your collective input.

I've done numerous transactions with TMR and have always had a uniformly positive experience. I just completed a transaction where I sold them three items.  I submitted my items over a weekend using their online form, had a quote from them on Tuesday, accepted their offer and had a pdf of shipping labels (they pay the cost of shipping to them) by Wednesday. They received my items on Tuesday of this week. By Wednesday afternoon, they had inspected/tested my items,  and I had received both payment via PayPal and an email from them confirming they had sent payment and thanking me for my business. 

As I type this from my listening chair, probably half of the system I'm looking at / listening to (cdp, speakers, and power conditioner + a set of interconnects and a power cord)came from TMR. As a 15+ year member of Audiogon,  to me, TMR is a great alternative for the audio hobbyist who wants to avoid the frustrations of dealing with some of the individual purchasers/sellers who seem to inhabit the Audiogon space now. I hope and fully intend to do more business with them in the future, as the bug bites. 

Great experience with TMR for me. Josh and whoever else it was(a lady), just handled things great for me. Many times better than some of the other audio outlets. 

Absolute noob here and on a *very* tight budget.

All my transactions have been 5/5. If i thought, for a minute, they were up to any shenanigans, I wouldn't do business with them and certainly let people here know about it.

In thread response from them speaks for itself.

They are in fact legit. I have had multiple great experiences with them, both on purchases and trades. FWIW I have also found them to be fair and realistic on trade values, given the resale nature of the trade.

I haven bought and sold with them and other some communication issues, I find them to fulfill their commitments.

It's been my experience 100% that if a vender doesn't listen or respond to you they WILL react to a PayPal dispute within 48 hours. I only do web business with Amazon or PayPal. No exceptions.

I have had several transactions with them. I can’t speak to shipping as I am local and prefer to pick up. Never any problems with communication and gear is always as advertised. 

I too have had a bad experience with The Music Room. They poorly communicate. They don’t follow up and when they finally do, it is after much emailing them to solicit a response. They low ball me on trades. They are not open on weekends in my experience and fortunately I never got far enough to do any deals with them. At this point, I don’t plan on doing any business with The Music Room, nor can I recommend them. As for their reputation noted above. I think at a minimum whether it is a bad or good one is not clear and is a matter of debate at best. 

Nice to see the proactive response. Just out of curiosity, how much time has transpired since the gear was received by them and you posting this?

TMR is a great operation.  I have done a number of transactions with them and have nothing but good to say about them.  

Nice to see TMR standing up and taking this seriously.
Good luck to both parties

I am reaching out directly to larsa39, but just wanted to make sure everyone knows how to reach us. We've got 20+ folks working here now including a full-time receptionist answering the phones when it rings. Give us a call at 720-336-8742. If the line is busy, you can always email info@tmraudio.com with general questions; sales@tmraudio.com with product questions or support@tmraudio.com with post-sale issues. We aren't perfect, but this team is always eager and willing to help! Happy Holidays to all, and thanks for the continued support. 

Josh