The Music Room - Boulder Colorado


This vendor has a lot of favorable comments - but I have had a very unfavorable experience with them this Dec 2019. I have sent all my trade items & $400 via PayPal to them (per our email agreement) - all of which The Music Room has been confirmed to have rec’d. Despite my many emails they do not get back to me on the status of my trade shipment of a Rega turntable. I have called them multiple times - I cannot recommend that you deal with The Music Room, and currently I do not believe that they are legit. If they don’t make right in the next day or so I will have to file a complaint with the BBB.
larsa39

Showing 1 response by mwinkc

I've had nothing but the best experiences with TMR.
They've always communicated well, nicely over-packaged components and proven to be consistently accurate in their assessment and description of used gear.
Any company staffed by human beings can have something fall through the cracks, temporarily. That's what the telephone and email are for.
Hate to see a good company get thrashed on social media for a week-long delay. The little acknowledgement of resolution, dozens of replies down the page does little to fix the bad impression caused by the original post. At least it brought out many positive testimonials attributed to TMR.