2. misc-audio
  3. 153013-89977

The Music Room - Boulder Colorado

This vendor has a lot of favorable comments - but I have had a very unfavorable experience with them this Dec 2019. I have sent all my trade items & $400 via PayPal to them (per our email agreement) - all of which The Music Room has been confirmed to have rec’d. Despite my many emails they do not get back to me on the status of my trade shipment of a Rega turntable. I have called them multiple times - I cannot recommend that you deal with The Music Room, and currently I do not believe that they are legit. If they don’t make right in the next day or so I will have to file a complaint with the BBB.
larsa39

Showing 3 responses by tmraudio

tmraudio's avatar
tmraudio
18 posts
 
I am reaching out directly to larsa39, but just wanted to make sure everyone knows how to reach us. We've got 20+ folks working here now including a full-time receptionist answering the phones when it rings. Give us a call at 720-336-8742. If the line is busy, you can always email info@tmraudio.com with general questions; sales@tmraudio.com with product questions or support@tmraudio.com with post-sale issues. We aren't perfect, but this team is always eager and willing to help! Happy Holidays to all, and thanks for the continued support. 

Josh
tmraudio's avatar
tmraudio
18 posts
 
kingbarbuda, you are correct that we are not open on the weekends. I started this business because I wanted to spend more time with my family... not less. I want the same for my employees. I'm sure we could be more profitable working 7 days / week, but for now we're sticking to this model. That said, I'm curious to hear more about your experience and why you think our reputation is "debatable." Drop me a line if you have time - josh@tmraudio.com
tmraudio's avatar
tmraudio
18 posts
 
@robob and others: this thread has been fortuitous. We've discovered an issue with our email configuration that is causing a number of emails to be flagged as SPAM. We are diving into out spam folders now, but again - if you ever have trouble reaching us please call 720-336-8742. It's never our intention to ignore or dismiss our highly valued customers. Thanks again

josh
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