No... It's after you would hit 9.
SimAudio Moon - Impossible to get a hold of for support?
I am thinking about investing some serious money into buying a Moon Audio 861 amp. It sounds so good! But their support seems to be horrible. I sent a email to them and never got a reply. I called their number in Canada and got a option to 'hit #6 for english' in which I did but I got French. If my amp ever had issues, how would I get a hold of them? They seem unreachable.
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I think the OP might be holding his phone upside down . 🙃 his opening salvo states “I hit 6….” Then got French then something about how possibly horrible Simaudio is with their customer service. Seems quite odd to make such comments , and come out with what is essentially slander in your topic; to boot, you are not a paying customer…If you actually call SimAudio they instruct you to hit “9” for ENGLISH 🧐 tres difficile pour mon anglais faible d’esprit | |||||||||
The emphasis here in this post is on the word "means" ... We are not in war with the US yet... But perhaps US want a war with us ? Imposing tariffs could be interpreted as an "act of war" and has been... This does not means that there will be an actual war with Bombs coming from Russia, Denmark, China, Canada and all countries attacked by tariffs and annexation threats, yet...
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Everyone spoke English in Quebec, even me, and especially in business as Simaudio... Someone called Simaudio and created a thread because he was not answered to his liking in the first call ... ( imagine what kind of person it takes to create a thread about that) And describing a state of "War" between us and Canada as above post is preposterous if i stay polite...
Simaudio is known around the world and will not be there without a good service...
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I had to send a CD player to them, kind of pain in rear. They did respond, albeit slowly and I sent and they repaired it. Second time, by the way. When it was under warranty my dealer sent it and was smoother. My local repair guy could not get the basic part needed. Thats BS! Sending to Canada with customers also not ideal. I would not buy from them. Good gear, but repair issues and very costly to repair. | |||||||||
@costa94109 Thank you for the response. I think it got through to your servers ok because I got the automated reply right after I sent it from the Moon team (please see above post). Also, can you please explain about the phone line? In case I ever have to call. I called directly off of your website. The automated system said hit #9 for English but I got French after hitting 9. Nothing against French language, I think it sounds cool! I just can not understand it and I will be in trouble if I need to speak to someone there. | |||||||||
Yes I was turned off by bad service reviews from another very expensive famous brand. The guy was without his $6K month old new preamp for seven months as it bounced from one service shop to another. The sales volume is so low on high end gear the pressure to cut corners is immense. Throw in the tariffs and finding parts is another major impediment. My gear is pretty much all affordable so I won't lose any sleep if it breaks. No exotic innards to slow down a repair. Learned my lesson driving a weird car years ago. | |||||||||
I never ever had any issues with moon, you may need to wait 1-2 days type of thing for help though. Eric will get to you for sure. I have 3 of their products and have contacted them a few times with questions about them. Also, as someone else stated, join the Moon Facebook group, there is plenty of help there and Eric is on there too and chimes in. You have nothing to worry about in terms of no response or help, they will help its for sure. | |||||||||
As a Simaudio Moon owner I have had nothing but positive experiences and interactions with Simaudio, the company ( gear also!). Very responsive. Consider adding the Simaudio Owners Group on Facebook. Strong representation from Sim and will, in basically real time answer tech questions. The user community is very strong and helpful as well and will give you solid opinions on any Sim gear. | |||||||||
I looked at our info@ and sales@ email inboxes and there is no unanswered message. Perhaps your message got caught and filtered out by a spam filter somewhere along the way. Sorry about that - this may have occurred within our servers, or maybe outside. It rarely happens, but it does. Given the nature of your inquiry and the fact you don’t yet own an 861, please send your question to sales@simaudio.com. You will receive a reply promptly. Sincerely, Costa Koulisakis Simaudio Ltd. | |||||||||
@dman777 I have received pretty good support from Simaudio. Did you use the form on their website to submit your request? BTW the 861 looks impressive! | |||||||||
@gkelly Thank you, I appreciate it. Here is the last email I got from them:
Hi -------, We have received your request and will get back to you as soon as possible. The MOON team. ------------------------------------------------------------------------------ | |||||||||
@freediver -- Not cool man
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@freediver 450 449-2212 is the number I called. It said in English press 9 for English and I did but I still got French after. Why would I bs? I’m going to spend $20,000 on a amp and you think I got nothing else to f****** do?
Yeah, and I did send an email and I didn’t get a reply other than the automated reply that I’d get an email in 2 business days | |||||||||
@freediver you call BS on someone's experience? Bruh... | |||||||||
