2. amps-preamps
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SimAudio Moon - Impossible to get a hold of for support?

I am thinking about investing some serious money into buying a Moon Audio 861 amp. It sounds so good! But their support seems to be horrible. I sent a email to them and never got a reply. I called their number in Canada and got a option to 'hit #6 for english' in which I did but I got French. If my amp ever had issues, how would I get a hold of them? They seem unreachable. 

dman777

Showing 2 responses by foggyus91

foggyus91
12 posts
 

@gkelly Agree 100% see it on the other sites I visit also.

God forbid I’m not treated like them or I will get on a forum and start screaming like a little child.

foggyus91
12 posts
 

Okay so two things from my experience.

Simaudio designs and manufactures fantastic all most bullet proof equipment.

Never had an issue getting Simaudio to answer the phone or an email not even during COVID when they were all locked down in Canada.

I think this post shows that the manufacturers do pay a little attention to these sites, not sure why though.

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