I had to send a CD player to them, kind of pain in rear. They did respond, albeit slowly and I sent and they repaired it. Second time, by the way. When it was under warranty my dealer sent it and was smoother. My local repair guy could not get the basic part needed. Thats BS!
Sending to Canada with customers also not ideal.
I would not buy from them. Good gear, but repair issues and very costly to repair.