I have generally found them responsive and helpful. There are some times when they were less promptt than others, but it almost seems correlated to the urgency of the matter, which I appreciate in some respects. That all being said, I love my Moon gear. It is awesome.
SimAudio Moon - Impossible to get a hold of for support?
I am thinking about investing some serious money into buying a Moon Audio 861 amp. It sounds so good! But their support seems to be horrible. I sent a email to them and never got a reply. I called their number in Canada and got a option to 'hit #6 for english' in which I did but I got French. If my amp ever had issues, how would I get a hold of them? They seem unreachable.