Yes I was turned off by bad service reviews from another very expensive famous brand. The guy was without his $6K month old new preamp for seven months as it bounced from one service shop to another. The sales volume is so low on high end gear the pressure to cut corners is immense. Throw in the tariffs and finding parts is another major impediment.
My gear is pretty much all affordable so I won't lose any sleep if it breaks. No exotic innards to slow down a repair. Learned my lesson driving a weird car years ago.