SimAudio Moon - Impossible to get a hold of for support?


I am thinking about investing some serious money into buying a Moon Audio 861 amp. It sounds so good! But their support seems to be horrible. I sent a email to them and never got a reply. I called their number in Canada and got a option to 'hit #6 for english' in which I did but I got French. If my amp ever had issues, how would I get a hold of them? They seem unreachable. 

dman777

Showing 1 response by costa94109

I looked at our info@ and sales@ email inboxes and there is no unanswered message.

Perhaps your message got caught and filtered out by a spam filter somewhere along the way.  Sorry about that - this may have occurred within our servers, or maybe outside.  It rarely happens, but it does.

Given the nature of your inquiry and the fact you don’t yet own an 861, please send your question to sales@simaudio.com.  You will receive a reply promptly.

Sincerely,

Costa Koulisakis

Simaudio Ltd.