I am sad

My amp went bad yesterday.....left speaker doesn't work.   It's an Ayre ....weighs in at about 100 lbs.   It cost 1000 dollars for shipping to Ayre and back. Damned it!!

@thecarpathian You cannot "accurately and fairly judged" something based on perspective. Perspective is entirely subjective. Find another dictionary.

Try accurately and fairly judged something in perspective. Go ahead. 

Oh, my. I think we're done here.

@thecarpathian You need to find another dictionary.

Putting something in perspective:

"to compare something to other things so that it can be accurately and fairly judged:"

Who doesn’t understand?

You may want to look it up after you look up your odd choice of the word ’bragging’.

Regardless, I’m glad I could make you laugh and give you a moment’s respite from the sad, depressing, and agonizing tragedy you’ve been enduring.

@thecarpathian You made me laughed for bragging about perspective without understanding it.

I understand my situation is not dire, it’s not big in the grand scheme of things. I have not expressed any anger towards the company. I’ve also hid the name of the company for this reason. Some people HAD to know the name of the company for god knows why. I understand sometimes things just happen that are not intentional. But to say I can’t have a certain emotion because other people have it much worse is silly and laughable. As the post above indicated. Perspective is not easily quantified.

The people teaching me about perspective doesn’t quite seem to understand what perspective actually is.

Perspective is seeing the importance of something in another person’s eyes.

To some, their car is more important than their family. To some, their children is everything. To some, their kids don’t matter much.

To some, their dog is their family. To some, a dog is just a pet. To some, a dog is mere food.

To some, cancer means the end of the road and they can accept it. To some, cancer is the most upsetting news they can get.

These are all perspectives, all different. With multiple point of view. The people that say certain situations and certain emotions are invalid because other people have it much worse is not understand what "perspective" truly is.

3 billion people are in constant hunger, millions lose family in wars. I guess none of us should have any negative emotions because these people have it much worse.

.......yup, metastatic cancer will put things in perspective really quick. Unfortunately it can be game over for some. I am a cancer survivor myself and I can only imagine what they are going through as that road is very lonely and very scary. I pray everyday that the science progresses to a point where even with that sh%$ , that people can or will live long and happy lives without worry. I wish your friend peace and hope.  

My perspective : I have been waiting on the repair of an Accuphase DP 1000 for almost 2 months now that only had about 4 months use on it. I bought it brand new and it was not inexpensive and pissed off .....you bet. I was told that it could be the only one in the world that has been sold that has needed repair. Accuphase gear does not break,

Pissed off ....yup. AXISS Distribution has been great and very responsive but I too have been without music ....so I do to a degree understand the OP's plight. But keeping it '' Perspective '' is very, very true.         

@samureyex It does help...try it. You can still enjoy the music you love using a lesser amplifier with a greater attitude. 

I had a hand operation a few months ago that involves ongoing therapy, and once in a while I feel a bit sorry for myself, until I remember that a former workmate and good friend found out 6 months ago that he has metastatic cancer. 

Yes...perspective. 

nope, can’t call the attache or the ambassador - they’ve recently been fired.

There are some things I can try to explain at my best but a few people would never understand. And they are unwilling to see something small can have a big impact.

Which company doesn't matter. They make phenomenal products and I didn't want my 1 bad experience to represent their customer service throughout the years. I don't know what's going with them, maybe some unforeseen emergency. Maybe they had a long European vacation. 

My speaker is the Martin Logan Summit X. It dips down to 0.8 ohm at 20khz. Not a difficult speaker to drive loud, but a difficult speaker to drive properly. Few amplifiers can drive these speakers to their potential. 

Music heals the soul. It certainly heals my soul. My biggest source of happiness is to turn on my system during the quiet night and enjoy the music. The few good things in life. Some people take vacations, some relax with their wines, some need the companion of another. Music is my companion. It's been my companion since the age of 7. I think music is the most beautiful timeless thing.

I can wait. I just need to know when...

1 or 2 people here are not understanding the situation. But they are bragging about "It helps to put things in perspective"

Yeah, something’s off about me...🤔🙄

@thecarpathian Something is off about you. I don't even know where to begin. 

Everyone has their own breaking point.

@grislybutter , Good thing you didn’t say it!

@samureyex ,

This is the fourth thread you’ve started about this. So far you been ’sad’, ’depressed’, ’in agony’ (my favorite), and ’desperate’. Are you starving? Freezing from exposure? Bombs raining down on you? No, you’re temporarily inconvenienced because you can’t play your favorite amp 😫. How do you find the strength to go on? Use one of your other less transparent amps until you sort it out. Big deal. And the super secret hush hush amp is a German made BMC S1. Sheesh.

Mward:  teamwork!

Yes, totally, call the Ambassador. And the head of the CIA. Or maybe the president of the US of A. Don't let them screw with you, they will teach them.

(I almost said, they would make the country join BRICS and slap a huge tariff on them, but they would be considered political here so I didn't say it) 

“Call the Commercial Attache at the nearest US Embassy or Consulate.”

Oh boy, it’s gettin’ real now.  The next suggestion will be to hire the A-Team. 😆

We’re getting that bad boy fixed. 

Call the Commercial Attache at the nearest US Embassy or Consulate.   The local staff, which speaks both English and the country's language, can help you contact the company.  Another idea would be to call the country's Embassy in DC or a Consulate in the U.S (probably in NYC, LA, Chicago, or another large city).  Again, ask for the commercial section.  

Good luck.

@mward what a lovely alias! He is in my all time top 

I can relate to the feelings that OP is expressing. I have frequently formed personal  relationships with inanimate objects.

Hi,

If they have a phone number, give them a call. Many Europeans speak English.  If the person who answers doesn’t speak English just keep talking until they hand the phone to someone who does.  It’ll work out. You got this brother!

Sounds like a special amp with a distinctive special sound.  Might be worth an audition if we knew brand and model.

Why are you protecting the identity of the manufacturer of your amp?  Good and bad service experiences should be shared with your community of fellow enthusiasts as it contributes to future buying decisions.

I have a lot of experience dealing with non-responsive customer service (mostly successful). You have a lot of options you haven't explored, turning this issue into a life-threatening trauma on this forum is not one of them. 

@thecarpathian "

You're acting like you're waiting on some life saving medicine.

It helps to put things in perspective."

To some people, music is indeed a life-saving medicine. It helps to put things in perspective. Also as previously stated, it's not the waiting, it's the wait without knowing when. 

You’re not helping your self by not revealing the name of the company.

A public display of self-pity.  MAN UP SOLDIER!  There's no crying in High End Audio.

Does the manufacturer have a Facebook page?  If they do, you might get some attention there. 

I recently bought a gold bracelet for my wife from Macy's.  It broke. It was defective. Several online chats and phone calls with Macy's. I was told, sorry, you're 11 days past the return period and there is no product warranty. I posted a comment on their Facebook page and shortly thereafter, they offered a full refund and paid return shipping. 

I know of audiophiles who have ordered speakers and waiting 12 months for them to ship them. I myself, have waited 3 months for speakers and once I dealt with a very bad company and sent equipment back and forth for 2 years before I cut ties with them and sold the gear. Patience is a must in this hobby...

+1 @thecarpathian 

Perspective.

You're acting like you're waiting on some life saving medicine.

It helps to put things in perspective.

Inquiring minds want to know. Is this the amp?

samureyex OP

236 posts

02-21-2025 at 05:21pm 

I didn't include make and model because I'm certain it won't change the end result.

The make and model is BMC S1

If you have a reliable address, go knock on their door.  Extreme times call for extreme measures.

@sns As stated in the post, they said they had the part available and it costs $300. It looks like a RAM. Plugs in like one too. I’ve opened the amplifier and switched the modules (there are 2) for the 1% chance that it might somehow fixed the issue. It didn’t.

In case you’re wondering if they had the part and it costs $300 then what’s the issue? I’m asking the same question. Haven’t heard from them in 3 weeks despite numerous emails. I’m desperately waiting for the invoice so I can pay. Actually just send me the module. I can pay whenever, or not pay, that’s good too.

I also own their flagship DAC. I worship this company like a cult. I sing praise in their names wherever I go but this one experience has soured me.

I've emailed 2 but a total shot in the dark. They don't seem to carry the amp, just a different product. Here's to hoping.

Perhaps they don't want you executing a diy repair. I've always had good luck with phone calls and speaking directly to company techs and/or owners, they often want to be assured you have some experience with effecting repairs.

@audioman58 It's a module. It looks similar to a computer RAM. This is a product I can only get from this company (or distributors).

@decooney I am unaware of any current distributor but I will start the search right away. Thanks.

I would bug them until I got a response - but that's just me.  Once repaired, I would get rid of the amp.  Gotta know when to break the relationship. If it makes you that sad - not worth it.

@samureyex if its the amp you mentioned in other threads, have you tried contacting one of the distributors in your region to ask for support? 

@sgordon1 ...."Fall not in love, therefore....It will stick to your face."

Nat. Lampoon Radio Dinner. 'Deteriorata'....

The issue with esoterica....is it's esoteric......

You can find audio techs anywhere That are good the company doesnot Need to fix it .

When you were younger, did you ever experience unrequited love?  What did you do about it?  Can this offer some guidance, in this case?

Why is the amp you have a national secret?  Be nice to know which company provides crap service in case anyone else here might be considering buying one. 

Email is notoriously spotty for communication. Even IF they saw your message, we’re all so inundated with emails and text messages these days - that we have a tendecy to ignore or "forget" about a certain percentage of them, even when we don’t really "mean" to.

Retry, call, and try other methods of communication. Try through people who might regularly interface with them, like dealers or other customers. Lots of small companies (especially European) also take frequent long vacations. Your message thread can easily get lost in the mix.

When you do resume communication, it might be wise to bite the bullet and purchase a couple spares, too!

@elliottbnewcombjr Thank you. It's not the waiting, but the wait without knowing when.

Frustrating, yes and I agree, sad. Looks like it’s highly thought of, I found an old listing from The Music Room.

I just sent a 'contact us' message on their website, to see if they respond in any way. I’ll let you know if they respond