I am sad

I've emailed 2 but a total shot in the dark. They don't seem to carry the amp, just a different product. Here's to hoping.

@audioman58 It's a module. It looks similar to a computer RAM. This is a product I can only get from this company (or distributors).

@decooney I am unaware of any current distributor but I will start the search right away. Thanks.

@tooblue No, but it's a company in Europe.

@roxy54 @carlsbad2 I have spare amps. A schitt Aegir that sounds great on some bookies but lacking too much transparency for the summitX. Recently bought a class D gan amp. Neither are doing it for me. They make me want to turn off and do other things than listen to music. It's one of those things where you've gotten accustomed to a high level of transparency and finesse in music that makes it really hard to downgrade. 

@knotscott I haven't called since it's not a native English speaking company but I might have to consider this the next option. 

@elliottbnewcombjr Thank you. It's not the waiting, but the wait without knowing when.

@sns As stated in the post, they said they had the part available and it costs $300. It looks like a RAM. Plugs in like one too. I’ve opened the amplifier and switched the modules (there are 2) for the 1% chance that it might somehow fixed the issue. It didn’t.

In case you’re wondering if they had the part and it costs $300 then what’s the issue? I’m asking the same question. Haven’t heard from them in 3 weeks despite numerous emails. I’m desperately waiting for the invoice so I can pay. Actually just send me the module. I can pay whenever, or not pay, that’s good too.

I also own their flagship DAC. I worship this company like a cult. I sing praise in their names wherever I go but this one experience has soured me.

@thecarpathian "

You're acting like you're waiting on some life saving medicine.

It helps to put things in perspective."

To some people, music is indeed a life-saving medicine. It helps to put things in perspective. Also as previously stated, it's not the waiting, it's the wait without knowing when. 

@thecarpathian Something is off about you. I don't even know where to begin. 

There are some things I can try to explain at my best but a few people would never understand. And they are unwilling to see something small can have a big impact.

Which company doesn't matter. They make phenomenal products and I didn't want my 1 bad experience to represent their customer service throughout the years. I don't know what's going with them, maybe some unforeseen emergency. Maybe they had a long European vacation. 

My speaker is the Martin Logan Summit X. It dips down to 0.8 ohm at 20khz. Not a difficult speaker to drive loud, but a difficult speaker to drive properly. Few amplifiers can drive these speakers to their potential. 

Music heals the soul. It certainly heals my soul. My biggest source of happiness is to turn on my system during the quiet night and enjoy the music. The few good things in life. Some people take vacations, some relax with their wines, some need the companion of another. Music is my companion. It's been my companion since the age of 7. I think music is the most beautiful timeless thing.

I can wait. I just need to know when...

1 or 2 people here are not understanding the situation. But they are bragging about "It helps to put things in perspective"

The people teaching me about perspective doesn’t quite seem to understand what perspective actually is.

Perspective is seeing the importance of something in another person’s eyes.

To some, their car is more important than their family. To some, their children is everything. To some, their kids don’t matter much.

To some, their dog is their family. To some, a dog is just a pet. To some, a dog is mere food.

To some, cancer means the end of the road and they can accept it. To some, cancer is the most upsetting news they can get.

These are all perspectives, all different. With multiple point of view. The people that say certain situations and certain emotions are invalid because other people have it much worse is not understand what "perspective" truly is.

3 billion people are in constant hunger, millions lose family in wars. I guess none of us should have any negative emotions because these people have it much worse.

I understand my situation is not dire, it’s not big in the grand scheme of things. I have not expressed any anger towards the company. I’ve also hid the name of the company for this reason. Some people HAD to know the name of the company for god knows why. I understand sometimes things just happen that are not intentional. But to say I can’t have a certain emotion because other people have it much worse is silly and laughable. As the post above indicated. Perspective is not easily quantified.

@thecarpathian You need to find another dictionary.

@thecarpathian You cannot "accurately and fairly judged" something based on perspective. Perspective is entirely subjective. Find another dictionary.

Try accurately and fairly judged something in perspective. Go ahead. 

@thecarpathian You made me laughed for bragging about perspective without understanding it.

@grislybutter I’ll accept your answer too. Try "accurately and fairly judged" something in perspective.

In fact, I challenge every person that had used the word "perspective" and prove to me you understand what it actually means.

@roxy54 Your definition of perspective is faulty and incomplete. As I’ve stated back in page 1. When perspective is in the equation. One person’s problem can be big, and the same problem can be small to another person.

1) You accidentally kicked the couch and broke your pinky, does it ease your pain knowing someone else has lost an entire leg? How about the person who lost their leg, does it ease their pain knowing someone else has lost both?

2) Someone with chronic migraine, vs someone with stage 4 cancer. Who’s had it worse? Does it help the migraine person knowing that someone else has it worse? What if the person with cancer is ready to go. And the person with migraine is actually the one with the worse problem?

3) What about war? Which one is worse, a war, or 3 billion people in famine? How can you quantified these things?

4) Does worrying about war or famine somehow get my amp fixed?

To some people, war and serious illness are minor problems. To them, losing the country, is a much bigger problem. Are you going to tell these war-torn people with serious illness that their problems are minor, they still have their country?

To conclude. people perceive values differently, this is perspective. Not your "get over it with your minor problem" perspective.. I’ve never claimed my problem to be big or severe or anything more than it is. A guy with a broken amplifier that can’t get it fixed.

To some people, war isn’t even a problem. To some, it is a solution. To some, it is an opportunity for profit. So again, how can you quantified who’s had it worse when it’s different value for everyone?

My question remains, who here understands perspective?

@sns That is devastating. I'm sorry to hear about your amp. A big part of the struggle is not knowing when or if you'd receive it. 

How that amp found its way back to you after 2 years is... I don't have a word.

As an update. I’ve received word from the owner that he’s had health issue and will try to get my module shipped.

Thank you to everyone that made a big deal out of this and had to make the company public.

They are two different things. Your perspective on not being able to play your favorite amp is, to loosely quote; ’sad’, ’depressing’, ’agonizing’, a ’struggle’, and your situation is making you ’desperate’. From my perspective, it’s hyperbolic nonsense to attach words that carry so much weight to describe your situation

@thecarpathian There is something wrong with you. I let it slide the first time but you keep on repeating words that I never used. I never used the words "depressing, agonizing, struggle, desperate". There was no hint of "hyperbolic nonsense to attach words that carry so much weight to describe your situation" You are lying to further your agenda and that disgusts me. There is something seriously wrong with you. Reread what I wrote in my post. I can’t get my amp fixed and I don’t know why or how long I have to wait. And that in the end I was depressed for having waited 2 months with no end in sight. That was all. Nothing dramatic. No name calling of a company. No dragging the company through the mud. I knew there was a possibility that the company was going through some bump. Turns out I was right.

Back to the issue, why are you quoting words I never used to make it seem like I was over-dramatic in my situation? Is something seriously loose in your head?

I don’t understand some people here. I thought as an audiophile to another, you’d understand. My beloved amplifier broke and my system fell apart and the company was super unresponsive. 2 months of waiting without progress. And then @carlsbad2 call me a "It seems you enjoy self-identifying as a victim"?

Do people no longer have the rights to be sad in 2025? I didn't act like the world was ending and that I demanded my product fixed right then and there. 

@larryi Thank you for being so kind. 

instead of berating @thecarpathian for using literary license, you should thank him for improving upon your feeble English.

The question is not whether he duplicated the exact words you used, but rather whether he accurately captured the gist of your, uh, lament. And that he did.

Then don’t quote it. Just say it. Quoting it and acting like I said those words is insanely disingenuous. Calling my English "feeble" when you are defending him of falsely quoting 101. Do you see the irony?

Quoting has a very specific purpose. I suggest you go read more about what it does and its intent.

But I will give you a chance to prove your point. Show me the "agonizing, struggle, desperate" and "hyperbolic nonsense" that makes the situation more dire than it is that contains within my opening post. Go ahead.

@thecarpathian You too. You're straight up lying and putting words in my mouth. 

What was the purpose of your post?

@grislybutter The purpose of my post was perfectly clear. I even labeled it properly in the title. I am sad because my amplifier broke. That’s it. I understood that things like this happen in life, I even mentioned it. But a broken amplifier doesn’t just mean a broken amplifier, it broke my entire audio system. Each of us has different values for different things and I value my audio system very much. Very, very much.

It means nothing to others. But it is significant to me.

@grislybutter Never, ever, EVER, have I compared my situation to another person and say mine is worse or theirs is worse. It’s not up to me to judge. What are you? I can’t even, am I living in an alternate reality right now?

I find your above post oddly puzzling. You are in incredible pain and you have every rights to feel that way. The fact that you "felt ashamed" because you’re suffering so much while others have "real pain and problem"? And somehow your pains don’t matter?

What are you doing, what is this logic? His pain does not negate yours. It’s perfectly sane to feel both your pain and the pain of his situation. This is what normal humans do. They feel pain from multiple angles with varying degree.

Decooney is the only person I remember advising me to contact vendors. And I did, and guess what, all 3 of them couldn’t help. But it was worth a shot.

I am utterly embarrassed and apologize to all that had to read my cringy post. As a grown man I should have more disciplined and never be sad for such materialistic things. I promise to never be sad again regardless of anything. I shall go punish myself accordingly, thanks to all those that have shown me the light.

I don’t know if you understand what you are doing.

I am in incredible pain right now and have been over the last 10 days. Over something that is way more significant than a broken amp but is still not a big deal. Then today I just learned that one of my best friend is seriously ill.

I suddenly felt ashamed that I can suffer so much while others have real real pain and problems.

I think we all try to understand you but failing. Many offered you help with contacting your amplifier vendor and you ignored them.

What was the purpose of your post?

@grislybutter This is so head-spinning illogical, I don't even know where to begin. If you have a dying co-worker, would you suddenly feel ashamed for the pain you feel for your sick friend?

I have no words. 

Now, whatcha got? Again, these are direct quotes from you I’ve pulled from posts you’ve written on this subject. No poetic license, these are the exact words you yourself have used. I don’t appreciate you calling me a liar among other less than complimentary things when clearly you are wrong. An apology would be nice.

@thecarpathian I never used those words in this thread, you are a pathetic little liar and you lie so freely and gracefully. It scares me. Find "agony, struggle" it all came from you. This is utterly pathetic for a grown man to quote something that doesn’t exist in this thread.

I hope you treat your family better than this.