Perhaps they don't want you executing a diy repair. I've always had good luck with phone calls and speaking directly to company techs and/or owners, they often want to be assured you have some experience with effecting repairs.
I am sad
I am very sad. Feels like I’m stuck between a rock and a hard place.
My amplifier is malfunctioning. It happens. Just fix it and move on what’s the big deal? Well I’m trying. I need the company of the amp to send me the invoice so I can buy the part and start the fixing. But they don’t reply to my e-mails. It’s been 3 weeks since the last communication. The amp has been broken for 2 months. I just need them to let me pay for the part. I don’t understand what’s so difficult. I’m sad.
I’m unfortunately married to the sound of this amp. For example a person married to the Mcintosh sound or the Pass labs sound. My speakers (Summit X) are amplifier picky. They love this amp. I check my email 20x a day hoping to see the invoice. I also check the junks. They had already said the part is available for $300. I’m not even sad anymore. I am depressed.
Showing 4 responses by sns
I can relate to OP in that I had a $18k amp completely destroyed by a tech, and when the laser mechanism in a great cd transport died. Amp shows up at my door after two years gone missing, open up box, chassis absolutely destroyed like someone took sledgehammer to it. I actually cried at first sight of that amp, and this after waiting for two years.
Sometimes perspective changes with time, for the two years amp was lost I contacted law enforcement, attorneys, damn thing nearly always on my mind. In the immediate aftermath of receiving beyond repair amp I was certainly depressed. Over time the memory of these losses has faded, perspectives change. |
Like I said perspective changes with time. If I had started a thread on the day my destroyed amp had arrived I would have used words like devastated, depressed, traumatized. Perspective very much tied to context, so in the context of time I can emphasize with @samureyex .
Context could also include a disease called audiophilia, this hobby can often feel like an obsession in which case emotional emotional connection to our equipment can arise. Not being able to see the forest for the trees is a common affliction of humans. |
Social media so reactionary, OP is sad over his admittedly relatively small loss, so he can't feel sad, depressed or whatever in short term. Do we now have to police emotions, sheesh!
As for repairs and diagnosis of equipment, I've had most success in speaking with company principles directly. I've effected various repairs/modifications with the direct help of these people, saved both of us the cost and possible damage of shipping. Part of the reason I don't purchase equipment from faceless corporations is this very thing, lucky if you can access a company tech let alone the designer/owner of firm. |