The Music Room - Boulder Colorado

I've had nothing but the best experiences with TMR.
They've always communicated well, nicely over-packaged components and proven to be consistently accurate in their assessment and description of used gear.
Any company staffed by human beings can have something fall through the cracks, temporarily. That's what the telephone and email are for.
Hate to see a good company get thrashed on social media for a week-long delay. The little acknowledgement of resolution, dozens of replies down the page does little to fix the bad impression caused by the original post. At least it brought out many positive testimonials attributed to TMR. 

I like TMR because they have great descriptions of the condition of their items, along with detailed pictures. I purchased an int. amp from them once, which went perfectly.

As a person wanting to sell an amplifier to them, way not impressed. 

Although I have never purchased anything from TMR, I have had a couple of pleasant and responsive email exchanges.  These guys seem to be very legitimate.  They have a lot of great used gear for sale, at pretty attractive prices.  Because they tend to sell on the value side of the equation I understand that some of their purchase or trade-in offers may seem a bit low to some.  But you can't have it both ways: buying high and selling low isn't a successful business model.

If you are selling or trading gear to a dealer you only know 1 out of 4 things necessary for the dealer to make you an offer: the price you want for the gear.  The other factors are what the gear is actually worth (to the dealer's target market) and how much the dealer needs or wants to make on the transaction.  You may think you know your gear's worth but you probably don't.  And the transaction profit and back end costs are completely unknown to you.  At the end of the day your choices are to accept the offer, attempt to negotiate a better deal or just walk away.

I personally hate their pictures. While being in high quality and very detailed they never adjust the light temperature of their camera and everything looks "cold." Also, some of the prices are a tad too high in my opinion.
Just my 2 cents.

I had talked to them and they tend to hold to a price point due to tight profit margins. I guess this means that they give a decent offer for what they buy used. Just an opinion.

Everyone - I can now report that this whole issue (which started this thread) has been resolved to my satisfaction. I rec’d the trade Rega TT last eve and now have it all hooked up. I fully realize that problems/hiccups can and do happen to everyone - and TMR’s issue was apparently an email system that errantly swept customer emails into the junk folder (explaining their lack of responses to me over the course of a week). TMR has indicated that the problem is now corrected. 

I've dealt with TMR twice over the past year and they have been outstanding both times.  Highly recommended!

and TMR’s issue was apparently an email system that errantly swept customer emails into the junk folder (explaining their lack of responses to me over the course of a week).

You don't really believe that a business that exists basically because of its online sales doesn't regularly check its junk folders, do you?  I can be gullible but wouldn't believe that.

I have been in this hobby for decades buying and selling on Audiogon since it was started. For the most part my experiences have been positive. However, the “market” has changed over the years and to be able to run a profitable business on line that depends largely on good customer service and positive feedback is no easy task. The fact that for the most part TMR has been successful speaks for itself. There will always been those unforeseen instances where a misunderstanding, often due to a failure to do one’s due diligence occurs, but that seems to be the exception here.

Happy TMR customer here too. I have sold quite a few items to them over the years. I live locally, and I visit their premises with my items. Pretty cool. I met Josh right at the beginning of his business, when he was operating out of his garage nearby my house. He has carefully grown a remarkable enterprise. Good luck to him.

I have bought a number of things from TMR and sold several items also. I recommend them very highly because they are fair, honest, and good with communication. I would not hesitate to deal with them again. This must be some sort of mix up and I am certain they will treat you well. 

Glad to hear the OP was made good and is now satisfied.
Good show TMR.

Larsa39
After reading all of theses response how can you question that this company is legit? You spoke with a person on the phone, they have an expensive webpage. Now you might not have liked the service you received. But legitimacy does not appear to be your issue. Try taking to someone else ask for a manager.

Look forward to your response 

I made an offer to them on a piece of equipment last sunday afternoon. They got back to me sunday night with a counter. I recountered and they responded they couldn’t meet my offer. All this on Sunday evening.

So they can provide prompt replies.

I passed as their price was only 20% off retail on a well used piece of equipment.  They will tell you they are more than 20% off retail but they want $600 shipping and the OEM includes shipping in the price. Oh yeah, it is still listed there.

Jerry

I would never sell a piece of equipment to TMR as they only give you pennies on the dollar and then resell for thousands more.  But I would (and have) buy from them if they accept my offer.  I also think that they sometimes sell some equipment below market value because they just want to move it and they can still make a sizeable profit, which undercuts other sellers and lowers the market resell value.

No problems, easy to deal with, prompt. They didn't offer me what I wanted for my amp but tough nuts, they have bills to pay too. 

Anyone remember Johnny the Audio Pimp? At least these TMR guys are legit and stable.

Similar experience…Pennie’s on the dollar offer when I approached them to buy one of my gear. The delta was $6K between what they offer and I was able to sell on my own. They may be good for snatching a one off deal but at the end of the day, it’s like any other business, buy low and sell high with room for negotiations :-)

Their customer service is good and very quick to resolve any concerns. 

I've purchased a number of items from them, no issues whatsoever. I'd likely not sell to them, understandable private sale generally going to bring more money.

@larsa39 ...Two days prior to this, on Dec 18, I had received an email from them saying "Currently, we are experiencing a higher than normal volume of incoming items,

I got the run-around from them until Dec 30, when I finally got an answer. It took them over two weeks to issue the refund rather than the 3 to 5 business days they initially claimed

 

12 days, and right during the Christmas holiday period. Shipping and receiving for all merchants is absolutely backed up during this time. Everyone all spun up shipping and waiting for packages. Any consumer is lucky to get anything done with any product in 12 days this time of year.

A peak time with people sitting around browsing the internet doing nothing but buying/selling, trading in gear then. I recall TMR was backed up and stacked up at holiday time. Same thing happened the prior year.

Sit back and look at this with a clear lens. The absolute busiest time of the year for merchants, shipping, and all sorts of delays can occur. TMR did respond.

Do you realize some people in the USA take time off work during the holiday period, right?

Not a good experience
On Dec 12, 2024 I agreed to trade a Mark Levinson 585 for a Mark Levinson 326S.  The understanding was that I would purchase the ML 326S for $4148, ship them the ML 585, and "Once we get your trade here and process it (typically 3-5 business days from when we receive it)," I would receive the refund of the about $3550. for the ML 585.  I shipped the ML 585 on Dec 12, they received it on Dec 17.  They shipped me the ML 326S on Dec 16, I received it on Dec 20.  Two days prior to this, on Dec 18, I had received an email from them saying "Currently, we are experiencing a higher than normal volume of incoming items, which could delay our processing times. Rest assured, our team is working diligently to expedite the process as much as possible."  In other words, they have an internal problem keeping up with the testing of the units they received, so they have decided to keep my money until they catch up.  I immediately (Dec 18) notified them that I was not OK with this - that they should have notified me before I made the purchase if there was going to be a delay in paying me for the ML 585, and I would understand if it took them a week, but I did not want them sitting on my money any longer than that.  I got back an email saying they would "get this cleared for you as soon as possible."
As soon as I hooked up the ML 326S, the selector knob just spun and fell off (maybe they need a new testing crew?)  A few days later I notified them of the selector knob problem and asked again about the money they owed for the ML585.  To their credit, they issued me an RMA to return the ML326S so that the selector knob could be re-attached, but at that point I thought, OK, they have the ML 585 which they haven't paid me for, they have the $4148 I paid them for the ML 326S, and now if I ship them the ML 326S, they have both units and all my money.  Uh, no.  I made arrangements to have the ML 326S repaired, and sent several more emails asking when I would receive my money for the ML 585.  I got the run-around from them until Dec 30, when I finally got an answer.  It took them over two weeks to issue the refund rather than the 3 to 5 business days they initially claimed, and I was shipped a broken product that I had repaired myself to avoid having to deal with them any further.  
So how can a company like this have a 100% rating?  Because when I purchased the unit, I was directed to their website.  The purchase did not go through Audiogon, so there was no way to leave feedback.  I waited exactly 90 days before posting this in case anything else went wrong with the ML 326S, because that is their warranty time.  I consider this a shady way to do business, and I will never deal with this outfit again.

I remember negotiating with TMR when selling a piece of equipment.  They said by dealing with them that I "would avoid the hassle of dealing with low ball offers".  Their offer was way beyond low ball, and I ended the conversation after that statement.

  Is there a better place to deal with that provides same level of service or better?

@yowser  OMG same thing happened to me. They say you wouldn't have to worry about low ball offers and make me such a ridiculous low ball offer! All I could say was "Thanks" and hung up the phone. 

You will never make top dollar selling to a reseller.

The value comes in by making the transaction relatively easy and low risk.

For top dollar reselling you have to do the work involved yourself.

 

Always good to have options with the usual pros and cons.

 

Same experience here as many have posted. Had an excellent experience buying from them. Good price and excellent service. Their offers to buy components are low and you are much better off selling on your own if you are willing to do the legwork. I don’t plan to sell to them. They are a good service for those who don’t want the hassle, are inexperienced in this hobby or someone who inherits an estate to deal with. Convenience, service and expertise comes at a $ cost.

Been doing business with the TMR for years top notch organization never had any issues. They do not OVER Rate the condition of the gear. They are also very honest about equipment they sell. My brother wanted to buy a phono amp, the tech suggested that a lower priced model than the one my brother wanted to buy would would work better in his system and would be simpler to set up. First class