Pairing streamer

Is it possible the tablet is connected to a different network? or frequency. 

I assume the device is connected to you network via Ethernet cable (from the manufacturer site I don't see any WiFi antennae). You can log on to your router and check if the router sees the device and assigned it an IP address.

I suppose it's possible, but I tried to pair with my phone and had no luck finding the streamer with it either.

@ghdprentice - the device appears to be wired only. 

@davegolf2424 - their Web site does not mention any Bluetooth or WiFi. Unit appears to be wired network (Ethernet) or USB only.

It is connected via Ethernet cable.  I'll give logging onto the router a try when I get home.  Thanks

mikhailark

The streamer is controlled via bluetooth connection to a tablet.  A phone can be used as well.  Upon further review, I don't think the router is going to be the culprit here.  

Remembering that same scenario happening to me. My Problem was I was on a different Wi-Fi on the tablet. Drove me crazy, was calling everybody I could think of. Hopefully, that is your solution. 

@davegolf2424 - What it the device model link? I am looking at https://innuos.com/pulse-mini/

Will definitely try all options.listed above. The one thing that has me concerned is that my phone cannot find the streamer either.  

@davegolf2424 - I can't find any information on Bluetooth in the device. IMO, control from the phone or a tablet means they are on the same network, not on BT.

Yes, you must simply connect your device to your home network/ WiFi/ router via IP address and all will be well.  Happy listening.

If your streamer is not connected to your internal network, nothing will work. Check your router connected devices to see if it’s on the LAN. I don’t know what the device will be called on the device list on the router but you should know what ip address your streamer is.

If you have another computer, ping the ip address of the streamer. You should get bytes of data received at what speed if it is on the lan, or it will say ip address not found, then you know it’s not connected

I had this issue also, fixed as per @kennymacc advise.

@kennymacc - dude, this unit has not WiFi or BT capabilities

@toneranger58 - did you read about the hardware? It has no WiFi or BT

@davegolf2424 

I have the same issue with my Pulse from time to time. My work around is to manually enter www.myinnuos.com rather than linking through the app. For some reason the Pulse is always available as an option with the myinnuos.com. 

Good Luck

I also have a Pulse Mini W/LPS. IT MUST BE HARDWIRED to your router. Be sure if you have multiple routers and multiple frequencies like I do, be on the correct one. Log into your router to see the Pulse Mini, and run setup. If it’s your “ End Point “ select that and the other appropriate settings. Once it’s setup as long as your phone or tablet is connected to the correct router , it should be a go. DO NOT HESITATE to contact Innuos support. When I acquired mine used they didn’t hesitate to be of help. At the time I tried to set mine up it would not recognize my Schiit Yiggy. I contacted Innuos and explained my problem and listed my model of DAC. The tech accessed Schiit’s website and confirmed their mode of operation. He said I could possibly have a usb card issue with the DAC as I had the original card. The card was actually compatible, but had started to fail unbeknownst to me. I subbed in my Bifrost DAC and sent my Yiggy off for a Gen 5 usb. That’s how far they went to help me with a USED product! They were extremely gracious and saved me hours of hair pulling. Cheers , Mike B. 

Looks like the IP address for the streamer and the router are not the same.  I used an app and am able to ping the server.  How to I get them linked?  I've entered the IP addresses multiple times, but the tablet doesn't find the streamer.  Sorry, I'm not well versed in connecting devices.  Something changed without my knowledge.   All had been well for several months.

Each device in your network will have a different IP address, you are not trying to connect to the same address as your router.

What can happen is that your streamer connects  to your router correctly. But your tablet connects to your wifi via a different SSID on your wifi so let’s say your wifi SSID is DAVE and there is DAVE and DAVE_EXT (for an extender) or DAVE and DAVE5 for the different channels (2.4ghz and 5 ghz). 

You need your tablet connected to the DAVE (the 2.4ghz band).

@mikhailark oops missed the Wi-Fi reference. Innuos doesn’t support Wi-Fi, my issue was with the IP address as noted earlier. 

Ok, people don’t know how networks work. Frequencies, 2.4 or 5 ghz has no bearing on connectivity to a node. The number of routers you have doesn’t have any bearing on connectivity. I have 4 mesh network routers that use both wired and their 6e proprietary backhaul with no connection issues. I also have 5 switches connected to these mesh routers and in the wiring closet with no issues. If you don’t know networks, you shouldn’t offer advice, it’s going to confuse the OP.

I mentioned in another thread on this that you have to setup the streamer with the correct network settings, which includes static ip or dhcp, and subnet mask. Can you ping the streamer? Can you look at the router device list to see if the streamer is attached to your LAN? Concentrate on getting the streamer connected hardwired to your network. Then go from a wired pc to your network and ping the streamer. If that doesn’t work, your streamer isn’t configured correctly. If the wired method works, then concentrate on your wireless connections. Your router will tell you if both your tablet and streamer are connected. This isn’t that tough to do. 
 

Im assuming you are using Roon and if so, didn’t you have Roon ARC turned on? If you didn’t you should. You can get rid of Sirius/XM in your cars but you will have to make changes to your router to use port forwarding.

I am not using Roon. I'll give hardwiring a try this afternoon when I get home.

Thanks!

@rbstehno Hi , I obviously fall into the “ Don’t Know “ category, and I’m not being sarcastic. Would you please explain to me why I have two routers and two streamers, one WiFi and one hardwired to a different router. Why then, can I only access each with their corresponding router ? I do this by switching the Wi-Fi connection on my iPhone to the appropriate router. Thank you, Mike Bolger. 

@davegolf2424 

           Are you using the sense app only or have you tried to connect going through the  Innuos website direct (no app)? I had to use the Innuos website direct for my pixelbook to connect the Zen Mk3 as advised by Innuos Tech Support. Then I bookmarked it, named and saved it, and click on that to connect, not the app. Other than that, and I am pretty sure you have gone thru all the basics, but try this sequence. 1) remove and replug the Ethernet cable at both ends assuring it is secure at both ends and consider trying another Ethernet cable if the first round of these 5 steps does not work. (2) shut down the mini and unplug it. (3) reboot both the modem and router. (4) reboot your device. (5) plug in the mini, turn it on.  If using the website and going thru reboot process above doesn't work, suggest contacting Innuos. 

@davegolf2424 

@thriftyaudio 

        My first reply is along the same lines as thrifty. If you haven't done so already, enter my.innuos.com in your browser and see how that goes if you haven't tried that already. 

See if there is a reset button on the sense app.  Look in the manual or contact Innuous.

I had a similar issue recently.  Couldn’t find my Zen MK3 on my tablet or phone.  I replaced by router pod that’s connected by Ethernet cable to the zen.  That did the trick.  

buellrider97 - your network has to have 1 main router that connects to your isp modem that sets up your wifi ssid (you only need 1), port forwarding, and other parameters and then your 2nd and more routers are setup as a wired or wireless bridge network. This is if you use a non-mesh network. In my older homes, I used to use up to 4 Linksys routers setup this way. When you do it correctly, each router is invisible to you or your device. You never connect to a specific router, you connect wireless to the ssid that all routers can respond to. Even when you are wired, the router routes your packets to the appropriate router or isp network depending on what you want to do. 
 

For mesh networks, (only get a WiFi 6e or newer mesh setup), they provide software that sets up the main/first router, then adds the additional mesh routers, which is basically a bridged network but uses the proprietary backhaul connection for the mesh routers to talk to each other. In a mesh setup, you still configure 1 ssid (if you have 2, get rid of 1), and all the other mesh routers implement dhcp based on the main router. 
 

This is a basic setup that will work fine for everything you want to do, but there are other options like setting up DMZ’s/vlans, etc. 

@rbstehno  Thank you for educating me. I’m not very computer literate and networking is above my skill set. I guess you can teach an old dog new tricks. Respectfully, Mike B.   

I've tried all of the above and no joy.  I will be contacting Innuos with all the remedies I've attempted.  Many thanks to all!  I appreciate the effort. 

@buellrider97 - if you need a new lan setup, remember that your isp provider or the geek squad don’t know how to do internal lans, get a new mesh network.

@davegolf2424 

My Aurender has to be hardwired.  But it’s hardwired to a wireless router.  That’s how my pad and phone can see it.
I’m pretty sure yours should be the same.

All the best.

If your router is using a wireless connection, then you better be using a wifi 6e or newer mesh router so you can use the 2.5Gbps backhaul instead of the normal router wireless speed which can be anywhere from dismal to just ok

I am hardwired to the router.  The streamer has been setup that way all along.   This issue occurred after a few months of use.  Picked up the tablet and the streamer would not respond to commands. Rebooted and then it couldn't find the streamer.

Reading this thread has reminded me that CDs are refreshingly easy-plug and play.  I stopped tossing my CDs after burning them to my server when I realized that periodically servers, which are networking computers, go down for no apparent reason (it’s usually an update by someone that bricks it and then the companies finger point).  You can pull what remaining hair we have left or wait a week or so until some company does a new update that fixes the problem that they deny they caused in the first place 

I’ve been using ripped music since 2005. Remember amarra, pure music, audirvana from the mid 2000’s. I sold my $3000 Classe cdp in 2007/2008 and never used a cdp since. I do have a sacd player that’s 20 years old and it doesn’t get used much for 15 years, maybe 5 or 6 times.

Ripped and streaming is where it’s at

OP,

Then perhaps your streamer "is broke".

Possibility for sure.  I've been in contact with customer support.  Hope to have an answer soon.  They are in the UK and 'm in the States making it challenging to be at home and online at the same time... 

Innuos customer support was unable to remedy the situation.  When they logged onto my system, I was able to ping the unit, but the sense app would not find the unit.  After troubleshooting, I can not longer ping the unit.  It will have to be shipped back to them for diagnostics and repair.  Has anyone sent a repair to Innuos?  How long was this process for anyone that has?