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Pairing streamer

My Innous Pulsemini will not connect with my tablet that I use to control it.  The tablet, and my phone, cannot find the device.  Thought I'd ask here before going through Innous customer service to see if anyone has had this issue and knew of an easy resolution. I've rebooted from A-Z hoping that was the issue.  Any recommendations?

Thanks

davegolf2424

Showing 2 responses by firefly627s

firefly627s
60 posts
 

@davegolf2424 

@thriftyaudio 

        My first reply is along the same lines as thrifty. If you haven't done so already, enter my.innuos.com in your browser and see how that goes if you haven't tried that already. 

 

 

firefly627s
60 posts
 

@davegolf2424 

 

           Are you using the sense app only or have you tried to connect going through the  Innuos website direct (no app)? I had to use the Innuos website direct for my pixelbook to connect the Zen Mk3 as advised by Innuos Tech Support. Then I bookmarked it, named and saved it, and click on that to connect, not the app. Other than that, and I am pretty sure you have gone thru all the basics, but try this sequence. 1) remove and replug the Ethernet cable at both ends assuring it is secure at both ends and consider trying another Ethernet cable if the first round of these 5 steps does not work. (2) shut down the mini and unplug it. (3) reboot both the modem and router. (4) reboot your device. (5) plug in the mini, turn it on.  If using the website and going thru reboot process above doesn't work, suggest contacting Innuos. 

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