Just a quick shout out to Fed Ex. I recently sold an amp and shipped it out of state. I used Fed Ex and purchased additional insurance, just in case. Well, as bad luck will have it, one of the type 45 tubes broke in transit. My buyer sent me a single picture of the broken tube still sitting in the bubble wrap. I mentioned that I would replace his tubes and asked for some additional pictures that the Fed Ex claims page said would be useful.
Well, even though I never received any additional pictures, and an opinion that he doubted that Fed Ex would make it right, they did! I sent my request with the one picture and got a reply 2 days later saying my claim had been approved. 3 days after that, I received a check in the mail.
They serverly damaged speakers I shipped once and wanted to pick up the item to take it back to their warehouse to investigate. What a mess. Always palletize kids!
Im still fighting with FedEx who lost a pair of Magnepans. How do you lose a box that size with my name/address on it as well as the shipping label? And then they sent me a check for $188 because I didn't buy extra insurance. The eBay app doesn't ask you if you need to buy extra insurance. I asked FedEx to show me where I am told I need extra insurance on eBay and get crickets. So, no shout outs from me. Just an 'avoid if possible'.
Is FedEx falling apart? They seem to take longer than other carriers to transport stuff. I just ordered a lot of stuff from digikey and my package has apparently been sitting in Maple Grove, MN for a whole day and a half. Day and a half? Don’t they have, like, automated conveyor belts that move stuff around 24/7? Does FedEx work weekends? Maybe they don’t.
I actually get stuff from Shenzhen and Tokyo faster than from the Midwest. I mean, really.
And our local FedEx van has had a busted muffler for months, in contrast to Prime's all-electric fleet. Time to short FedEx stock?
Glad they did the right thing by OP though, and sorry for being ever so slightly off-topic.
Most of, if not all FedEx Ground routes, and FedEx Express routes in rural areas are Contractors. That would explain the condition of the trucks in your area.
And our local FedEx van has had a busted muffler for months, in contrast to Prime's all-electric fleet. Time to short FedEx stock?
here is my fix w/ shipping UPS USPS etc ( does not work w/ fed ex but maybe it could ? ) i use pirate ship have an account there . I have a e bay or other seller do the sale do it as a local pick up i email them free ( to them ) pre-paid shipping label . i buy the shipping label pay for it myself ! it is cheaper and i add insurance to actual cost -you can only insure pirate ship to what you paid for it . not "value " anyway if it is lost or damaged I get the $ NOT the shipper ! otherwise YOU don't get $ unless they give it to you ! i have done same thing w/ royal mail YOU buy label YOU are owner ! otherwise shipper gets the $ fr a shipping claim!
Glad to hear you had a positive experience. I just had a large and heavy box delivered by Fed Ex. The side was slit open and the damage went through the styrofoam into the product inside. Fortunately the sender approved the return. They sent me a return label for UPS ground. Wonder if they would have been better on delivery. Shipping across the board is worse than ever in my experience.
Not sure generalities apply, hearing all these different stories.
My local UPS guy is awesome and the FedEx guy is a crabby and irritable jerk who yells at people and doesn’t make eye contact. I watched him on my camera dropping a fragile-marked box on the porch. It’s at times like that I’m grateful for solid state electronics.
Any carrier (FedEx, UPS, USPS, etc.) is only as good as the employee handling the package at any given stage of the shipping process. I have had more bad experiences with UPS than any other carrier, and that's probably due to the luck of the draw.But I do believe a greater percentage of FedEx drivers are more cautious and conscientious than Brown's. As far as damage in shipment goes, the largest factor in preventing that is proper packing, which on heavy items has to include double boxing if the original packing materials are not available.
I bought an older pair of Boston Acoustic speakers a few months back that had to be shipped from MA to NC and was worried about damage. Although the CR7s were just over $100 including shipping, the seller packed them so well it took me
almost 30 minutes to get them unpacked (several different packing materials were used and each speaker was individually wrapped/cocooned in plastic sheeting). Turns out the seller actually worked at one of the major speaker manufacturers back in the 70s or 80s, although he didn't say which one. The lengths that he went to in packing these modest speakers was amazing. Careless or incorrect packing is usually more of a culprit than rough handling, especially in used equipment scenarios.
Fedex absolutely destroyed a pair of $3000 speakers (it looked as if the damage was actually intentional) and even though we bought additional insurance to cover that amount, they refused to pay the claim…that is until we threatened to create a couple websites for their benefit: howfedexscrewedus.com and fedexdoesnotpaydamageclaims.com
Upon hearing those threats a check was promptly issued for $3000. A second speaker experience with Fedex involved an attempt to ship $6500 worth of speakers. Visited the local depot and was informed regardless of how much insurance we purchased, their maximum reimbursement for total destruction of the speakers would be something like $300 +/-. I asked why would I pay for added insurance if Fedex wouldn’t honor a claim in that amount? Clerk shrugged and said ‘good question’. Drove the speakers 300 miles to meet the customer halfway for delivery.
Yes you lucked out.I did shipping for a whole sale electric supply company, shipping clerk.I worked for the old PO and saw,stuff mishandled, and thrown around.We would unload trucks loaded with Sear,JC Penny Christmas Catalogs that was fun.I worked for UPS in the claims office and know the game.
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