Yes you lucked out.I did shipping for a whole sale electric supply company, shipping clerk.I worked for the old PO and saw,stuff mishandled, and thrown around.We would unload trucks loaded with Sear,JC Penny Christmas Catalogs that was fun.I worked for UPS in the claims office and know the game.
Fed Ex makes good
Just a quick shout out to Fed Ex. I recently sold an amp and shipped it out of state. I used Fed Ex and purchased additional insurance, just in case. Well, as bad luck will have it, one of the type 45 tubes broke in transit. My buyer sent me a single picture of the broken tube still sitting in the bubble wrap. I mentioned that I would replace his tubes and asked for some additional pictures that the Fed Ex claims page said would be useful.
Well, even though I never received any additional pictures, and an opinion that he doubted that Fed Ex would make it right, they did! I sent my request with the one picture and got a reply 2 days later saying my claim had been approved. 3 days after that, I received a check in the mail.
Way to go Fed Ex!!