2. misc-audio
  3. 194557-121162

Fed Ex makes good

Just a quick shout out to Fed Ex. I recently sold an amp and shipped it out of state. I used Fed Ex and purchased additional insurance, just in case. Well, as bad luck will have it, one of the type 45 tubes broke in transit. My buyer sent me a single picture of the broken tube still sitting in the bubble wrap. I mentioned that I would replace his tubes and asked for some additional pictures that the Fed Ex claims page said would be useful.

Well, even though I never received any additional pictures, and an opinion that he doubted that Fed Ex would make it right, they did! I sent my request with the one picture and got a reply 2 days later saying my claim had been approved. 3 days after that, I received a check in the mail.

Way to go Fed Ex!!

 

dseltz

Showing 2 responses by markmendenhall

markmendenhall
234 posts
 

I’ve always removed the tubes and packaged them separately.  

markmendenhall
234 posts
 

Fedex absolutely destroyed a pair of $3000 speakers (it looked as if the damage was actually intentional) and even though we bought additional insurance to cover that amount, they refused to pay the claim…that is until we threatened to create a couple websites for their benefit:  howfedexscrewedus.com and fedexdoesnotpaydamageclaims.com

Upon hearing those threats a check was promptly issued for $3000.  A second speaker experience with Fedex involved an attempt to ship $6500 worth of speakers.  Visited the local depot and was informed regardless of how much insurance we purchased, their maximum reimbursement for total destruction of the speakers would be something like $300 +/-.  I asked why would I pay for added insurance if Fedex wouldn’t honor a claim in that amount?  Clerk shrugged and said ‘good question’.  Drove the speakers 300 miles to meet the customer halfway for delivery.  

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