Best audio companies and dealers


I've thought about doing this over the years, but never seemed to get around to it. But I'd like to list the audio dealers and companies I've dealt with over the years that have offered consistently good products and customer service way beyond the average. 

Two companies come immediately to mind: Cary Audio in NC and Reference 3A in Canada. Cary offers superb equipment, like the SLP05 pre-amp. And they have delivered excellent customer service throughout the years, and it's always been a pleasure to deal with them. The same goes for Reference 3A speakers. I owned the MM Decappos- great speakers, esp. for midrange, and you cant find a more attentive, professional person than Tash to deal with. 
lerdo
I nominate SMc Audio and Aesthetix.
Great product, great customer service.
Love their stuff.
I thought I was a pretty good dealer. Took my gear to the RMAF for years.. a few people liked it..

“Though I've heard the Wilson-Benesch Curve floorstanders many times before, I found that they sounded spectacularly good as driven by Kara Chaffee's amazing deHavilland tube electronics . Nothing I heard at RMAF, save perhaps for the far more expensive Vandersteen/ARC system, could touch this rig for sheer midrange purity, detail, three-dimensionality ." Chris Martens TAS on the 2009 show.

“I've always wanted to audition deHavilland Electric Amplifier Company's products. I was fortunate enough to do so at the show, with the very cordial assistance of Kara Chaffee, deHavilland's designer/owner. I went back to this room about half a dozen times. Kara probably thought that I was stalking her. Truth be told, I couldn't get enough of the sound of her Mercury III remote line stage and Model 50A, 40 watt Triode monoblocks driving a stunning pair of Wilson Benesch Curves. Their were far, far more expensive rooms at the show, off the chart expensive compared to deHavilland's very reasonably prices, yet none of them produced sound so sweet. Kara was available throughout to answer my dumb questions, and spin every special request. I wish that my picture would have captured the subtle beauty of this system. It doesn't get any better than this.” Ed Becker from hometheaterhifi.com.
“Kara Chaffee of deHavilland Electric Amplifier Company demonstrated her relatively new KE 50A Signature monoblock amplifiers ($10,800 per pair) with her Mercury preamp, ($4,495) the $12,140/pr Wilson Benesch Curve 2.5-way floorstanders and Kubal-Sosna Research cables. Musicality reigned supreme here with the speakers completely disappearing in an expansive soundstage.” Steve March from 6moons.com.

Best Sound: “Honorable mentions include systems from: Wilson-Benesch/deHavilland.” Chris Martens from TAS
The Best Room At The Show
deHavilland/Kubala-Sosna/Esoteric/Sounds Real room. "Oddly enough, I believe last year, this room was my runner up. The sound was largely how I remember, but even better. I have my reasons for voting this room "the best" and here they are. It played music for me. Its presentation was very big and wide and spacious, yet intimate. It was as if the music was being played just for me. The timing and pace were right on as was the instrument and vocal definition. No, I don't think this system could fool you into believing that an entire orchestra was right in front of you, but then I didn't hear a single system at the show that could. The front-to-back and side-to-side special cues were intoxicating. At the core of the system are the deHavilland KE-50A monoblocks, which were driving Wilson Benesch Curves. The CD player was an Esoteric X-03SE and the preamp was a deHavilland Mercury III with all cables by Kubala-Sosna (which is new to me). The sound was so damn good I told Kara that if they had a turntable there, it might just push me over the edge. Seriously, as amazing as this system sounded, I wonder what level a solid analog front end would take it to. Here's the icing on the cake for the whole deal - the entire system's cost: $50k. $50k! A lot of dough? Yes. Yet for "Best of Show" at an audiophile event - 50 grand is nothing. Kudos to Kara Chaffee and company for setting up an amazing system with amazing components. The system just shined."
Thad Aerts from The Hi-Fi reader
I like the deHavilland amps more every time I hear them. The smaller room seemed suited more to the Wilson Benesch Curves with the amps; last year this combo seemed lost in the room. Not this time; it was intimate and powerful. The 50A Signature Mono Amps and Mercury III Remote Line Preamp sang an enchanting song together. Previously I had felt the need for the Curves to be powered by bigger amps, but the deHavillands are challenging that conclusion. They startled me with their fortitude, as well as their golden toned dialect spoken through the Curves.

This was a room that I found myself returning to more than once when my ears were tired of all the noise. This is certainly not a cheap system, but it sounded better than some systems that cost three times as much. Most importantly, it was a system that allowed you to really enjoy music. The deHavilland room had almost the same system as last year, but in a different room. The big difference is that, this year the sound was perfectly beautiful. An Esoteric X-03SE CD player into the a deHavilland Mercury III Linestage was providing the signal to a pair of the deHavilland 50A Signature mono amps which was powering a pair of Wilson Benesch’s Curves, all the cables were by Kubala-Sosna.  
"deHavilland Electonics with Wilson Bensch speakers, the room we revisited most. Sound to die for." John Zurek from positive-feedback.com
I heard the 50A's at RMAF and it was awesome. Highlight of the show. Consumer

.


Artesania Audio racks and accessories are truly the top choice for high end equipment manufacturers, distributors, dealers to use not just for audio fairs but also in their own showrooms. Hear/See it for yourself. Organ Yamaha
Simaudio 
Listen Up audio (Great dealer!,Great Customer service!)
Crutchfield (Great dealer! Great Customer service!)
Schiit excellent product! Great customer service!
Cullen Cable ( Patrick is Awesome!).excellent product!
Blue Jeans Cable Great product! Great customer service!
Tortuga Audio (Morten is Aesome!) excellent product!


I'll second the nomination for local retailer with Audio Video Therapy of Nashua NH. They're a little further from me than four other well-known-to-the-area retailers and just a couple miles from another who is known to be a brand importer in addition to retailer. Still, Audio Video Therapy gets most of my business because of the way they earn it.

For manufacturers, I haven't found many of the same calibre as KEF USA. I've not had any failures of the product, but for a missing (purely cosmetic) part on a pair of demo R500's and missing port plugs on a used pair LS50's I got from AV Therapy, they went out of their way to make sure I was happy. I have the T-shirts, pens, keychains, and other KEF-labeled swag to prove it.

Brands with which I've experienced excellent support and/or correspondence:

Spatial Audio
Parasound 
Omega
Spendor
Rogue Audio
Yamaha (pretty good for a large corporation)
PS Audio
DB Systems 
Schiit 
Revel 






I agree about Basis (I have a Debut vacuum table too, with an Orpheus L cartridge on it right now)--great table and good service.  I had a power supply/speed controller go bad very shortly after purchase.  It was replaced almost immediately with minimal trouble on my part.

I know Bob Clarke and he is a good guy.  I bought the Orpheus L from him and a Viva fono phonostage.

George Lenz at TubesUSA  is also fantastic.  He gives straight answers, including recommendations not to buy one of his tubes because it is not ideal for a particular use, and he communicates after the sale to make sure everything is working out.

Basis Audio.  Responsive and superb customer service for my Debut Vacuum and Vector.

Another shout out for Mick at Quintessence Audio in Morton Grove.  A very special dealer that goes of their way to ensure customer satisfaction.  I swear he has the magic and could set up 2 paper cups with a string between them and have you drooling.  I am retired now so I can only look these days :-(

Music Direct.  I go into their place and they always spend however much time I need on accessories and music. 

Bob Clarke of Profundo.  Went out of his way to find me an Orpheus many years back (after they were discontinued).  

i also second Uncle Kevin from Upscale Audio.

Glenn Poor in Champaign, Illinois.  I went in there for several hours after driving my niece to U of I.  I didn’t buy anything at that time but he treated me as a valued customer. His setups sounded excellent.



Currently I live in Vietnam, there are many world famous companies and sound brands such as JBL, BMB, Bose, Audofine ... However, the quality of products here is not as expected. my want.
There is only this company http://amthanhsankhaupro.com/dan-am-thanh-hoi-truong.html providing quality audio equipment.
Do you know where to sell a reputable large-capacity karaoke speaker? introduce me
Nothing new from me to add, but pleased my recommendations are noted plenty above.

ModWright
Aerial Acoustics 
Kimber Kable
WyWires
Parks Audio
Michael Percy Audio
Pass Labs
VH Audio

... well maybe I had a few additions.
Maybe I missed it but I didn't see a vote for Kevin Hayes/VAC. I vote for VAC. The independent one person companies need recognition too.
Andy of Vintage Tube Services, Pete of Triode Wire Labs,  Bob of Cerious
Technologies...all responsive, with great customer service.
TheVoiceThatIs...Doug White.....Dealer for Tidal Audio and many other superb audio lines. No-one  that i have ever dealt with goes the extra mile to see to it that the customer is not only satisfied after his/her purchase but educated about the gear the way Doug does...
@oddiofyl    Maybe he can nominate himself, he seems to do it often.

As far as companies go, Legacy Audio should be on this list. I have had many dealings with them. In all of my experiences with them over the years, they have  been prompt, polite, and someone always answers the phone there. They produce a fine product to boot.
Post removed 
I have quite a bit of concern with Cary Audio


Alexgla:  I agree with you.  Cary does not belong on the list of great companies.  They're not a bad company but I certainly would not put them on a great company to deal with list. at least from my experience.  
Klipsch Heritage products are also available to order online from a select network dealers in the United States. The speakers will ship in book-matched pairs with the option of white-glove delivery service.  https://dailynhaccu.com/
+1 jond
" The Music Room is in Morrison CO and has an excellent reputation"
I recently bought an amp from them. They are very easy to deal with & the amp is exactly as they described. The service was great!
There are many best and most famous audio agents today such as JBL, Nexo, RCF ... You can consult those brands. Ensure quality products and relatively cheap prices.
I have invested in a system of light sound systems used for stage at this website http://amthanhsankhaupro.com/dan-am-thanh-hoi-truong.html you can refer to the audio equipment at here.
@jafant The Music Room is in Morrison CO and has an excellent reputation.
Guyslooking for dealers/retailers in the greater Denver area (Boulder and ColoradoSprings as well).  Thank You.
  • Omega Speakers Systems - best experience I’ve had to date has been with Louis Chochos
  • Decware - Steve Deckert is right up there with Louis
  • Bluesound
  • PS Audio
  • Schiit
  • Audio Advisor
  • Galen Carol Audio

I have or had their products, or needed their services. Even if I just had questions that they took the time to answer. I found all of them, in no order, good to do business with and very helpful.
Glen @ Aesthetix Audio (and crew)
Lee@ MG Audio
Doug @ Coda
Mike @ Audio Archon
Peter @ PBN
The Music Room
TC Tubes
Jeff Rowland...truly outstanding customer service. I've talked to Mr. Rowland several times. 

Although I haven't purchased anything from them yet, www.suprahifi.com. Suprahifi is very down to earth. 
Jeff Rowland / Incredible customer service!

Audio Adviser / I've bought a lot of products from them with zero issues

VH Audio / A GREAT source for wire & connectors. Very knowledgeable 
I second ebm above.  Have had great experiences with both Jeff @HWS and Paul @HFS
The best dealers for me are High Water Sound in NYC and High Fidelity Services  near Boston.They both offer wonderful customer service with GREAT advice.

Shure (SM 58, 57), Schoeps, Neumann, Yamaha (pro and instruments), JBL, DW Drums, Magnavox (MDV 2100), Steinway, Marantz, Fender, Pioneer, Teac/Tascam, Studer, Technics, Rotel (early), Superphon, BK (early), Music Reference, Audolici (A25-M), Conrad Johnson, Magnum Dynalab (tuners), Parasound (early), Abbey Road Studio/EMI, MoFi (Shawn Britton), Ray Kimber, Harold Cooper (RoomTune production), David & Ron Chesky, Crown, Victor Goldstein, Ray Shab, Bill Johnson, Kenny Stevens (CAT), Paul Klipsch, Quad, Richard Shahinian.

My list is a little different and like all you guys the lists never end of great audio companies and personalities. For me, the list goes back to the beginning of the audio chain. I would add a few thousand more who have influenced me, but then I wouldn't have enough time to enjoy your lists :)

great thread

MG

bdp24

Where are the big names, the ones on the front page of TAS and Stereophile..No list would be complete without a " nod " to the big money companies.......LO

My first high end dealer, Walter Davies (in ’72 at Audio Arts in Livermore, CA), now known for his fantastic LAST line of record/stylus/tape preservative products.

Brooks Berdan (R.I.P.) and his widow Sheila/Brooks Berdan, Ltd.

Brooks’s son Brian, now at his own shop in Pasadena, Audio Elements

Randall Cooley/Optimal Enchantment in Santa Monica, CA


Roger Modjeski/Music Reference, RAM Tubes

Bruce Thigpen/Eminent Technology

Ralph Karsten/Atma-Sphere

Tim de Paravicini/EAR-Yoshino

Keith Herron/Herron Audio

Paul Laudati/Clear Day Cables

Ray Kimber/Kimber Kables

John Wright/London Cartridges

Max Townshend/Townshend Audio

Harry Weisfeld/VPI Industries

Magnepan

I did love Sounds Real Audio until he retired.....Great guy, well chosen products....
Adirondack Audio.  Friendly, beautiful store and very knowledgeable sales staff.  
Also affirm audio video in dallas Bob Spence 

advanced home theater systems Scott in dallas 
Source Loudspeaker Technologies - Been buying speakers from John Sollecito science 1980. Still talk to him three to four times a year he always ask about my family talks music and equipment with me. Builds great speakers and subs at great prices. 
Rogue Audio - I had great service from them. 
Audio Connection Verona NJ, and Fidelis Nashua NH for stores.
Manufacturers Parasound, Magnepan and Pass Labs phone and  emails always answered.

I'm jealous of those who still have a great dealer where they live. There used to be several here. Now there is 1 and not a good one.
High end audio store....Audio Connection in Verona NJ.  and  Manufacture  Audio Research ......... No need to say more.....
I have first hand experience of the ffg:  MSB. PASS LABS. WILSON AUDIO. TRANSPARENT AUDIO.  All great companies; super after sales service.  Need I mention also great engineering and build quality. 
As a relative newcomer, I have yet to experience anything but positive experiences with all companies I’ve dealt with. I’ve even been pleasantly surprised to get answers from some top dogs; Aric of Aric Audio, Mike Morrow of Morrow Cables, Richard Schram of  Parasound readily come to mind. But I’ve also communicated with and bought from Music Direct, Audio Advisor, Needle Doctor and just last week Zu Audio. If somebody doesn’t do something negative to slow me down, I’ll be broke before I know it!