Since this is too perfect to pass up, I will add my experiences with Manley Labs Customer service. It is not at all a big deal in comparison to the OP’s experience and that is exactly my point. I wasn't buying a muilti-thousand dollar product. I have been buying stereo pairs of RCA jacks from Manley Labs for years. They are by a very good stretch better than just about any other brand used in new audio equipment. I found them on eBay and have never switched back. I wonder just how many of these RCA jacks I have bought to make my products, rebuild other peoples old units, etc. Every single time, Manley Labs, yes, up to and including Evanna herself, make the effort for my multiple orders 100% correct. If it didn’t happen, I was immediately compensated, or a new batch was sent out.
I only wish they sold all the other components that I need!
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LOL... APD Site 2, China Lake, Hulbert, Rucker, Huachuca, Minot, Beale, Loring, Kadena, Wakkanai, U’Tapao, Moshav Zarit, Haifa, Fulda Gap, Lakenheath and Alconbury... there were other spots but my memory fades now..
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OP, Where did you travel with your wave tubes?
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Right on.... having worked on complex state of the art electronics ( including traveling wave tubes) most of my career...all the engineering into rated MTBF on components, N+1 redundancy, quality circle culture... things still fail... I get that, how it is resolved creates or kills customer trust forever...
Both Manley and Upscale did a 4/0 job this weekend...AND on top of that the Stingray really sounds great..
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I had a similar experience with Manley. I had a couple questions about a Chinook I bought used. I sent the questions in to Manley via the question form on the website. This was a couple days before Christmas a few years ago. Within 24 hours I got an email from Evanna with answers and more info. than I asked for regarding an easy mod to the unit for loading. I was truly surprised and very impressed. One of my questions was about how the loading settings on the back of the unit were represented in the printed manual. I see she has a video about that now on the Manley website. First class all the way!
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Thanks for posting this and I'm happy your issue was resolved without you having to go through the hassle and down time of returning the unit for repair. Party on!
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Very nice example of a quality company. I will consider them when I look for future equipment.
ozzy
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Hey Carlsbad ... the box from Manley to Upscale must have taken a bit of a tumble as the tape was ripped across the top edge about 5 inches ( however the Manley box wasnt deformed...the outer box from upscale was fine..,
Upon detailed direction from EveAnna I recycled a specific connector, as well as checked all the others and the rest of the boards for cold joints etc...
I found the assembly quality first class...I suspect on these bayonet connectors the insertion force tolerances are a bit wide... the jolt broke connectivity and reseating the connector reestablished connection...
I have seen it even on the MilSpec stuff I worked on... mechanical insertion force and wipe are rare but do occur
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More discussion of a connector that can come loose easily on an expensive amp, please.
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Thank you.
Happily I have long receive outstanding service from this industry. Let’s say my preamp blew up this afternoon. I am sure my dealer would drop a loaner by this afternoon without me even asking (just telling him it went out).
But looking across vendors of all kinds… lots of average and a few terrible. Then there are stars… they just completely get it… and make everyone else look like they don’t care.
Great outcome.
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Thanks for posting. This is one of the types of information beneficial when considering making a purchase.
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Thanks for sharing the story. It’s great to read about people with passion helping their customers and business in a determined way like this. I read a post on a different forum showing a picture of EveAnna riding her Harley with a pack on the back several hours to one of the audio shows years ago. Right on, enjoys life too, good for her 🤛. Wishing them continued success along with supporters here on this forum.
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Great youtube videos of Manley tours and interviews with EveAnna that give plenty of color like this story. Really makes you want to root for her success.
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My bad, I thought they were married and ran VTL together before she split off on her own. Sorry that I got that wrong.
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Always heard great things about Manley.. She can't help it if her "stepson" is a douche.... and he is , that's for sure
Glad she got you straightened out, thats great service on a holiday weekend
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FYI: EveAnna was David's 5th wife , not Luke's wife.
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That is the way a company should treat its customers. Bravo!
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Can't speak to that situation... but I can tell u she is a STUD when it comes to ensuring the customer is happy
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From what I hear, Luke could learn a lot from his ex-wife when it comes to customer service at VTL. Then again, maybe that’s why she’s his ex-wife.
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