2. amps-preamps
  3. 178317-173215

I have a feel good story....

Friday July 1st my Manley Stingray II arrived...hooked up everything... DEAD LEFT CHANNEL... tried everything I could think of, called Upscale...Josh, on the Friday before the 4th weekend, spent over 3 hours with me going thru every possible failure mechanism... No Joy... sent an email to EveAnna that evening, she responded within an hour and we spent another long email string that evening working the problem... No Joy...this morning, July 2nd she sent me another list of paths to run thru... WORKING....

I have to say how impressed I am with both Upscale and especially EveAnna Manley... over a holiday weekend she took the time to troubleshoot with me and resolve the issue....

A connector had jostled loose in transit...

I have always felt that when I buy a product I bond with the brand...I am a really happy Manley/Upscale customer...they went above and beyond this weekend....

 

poke33

Showing 4 responses by poke33

poke33 OP
70 posts
 

Can't speak to that situation... but I can tell u she is a STUD when it comes to ensuring the customer is happy

poke33 OP
70 posts
 

Right on.... having worked on complex state of the art electronics ( including traveling wave tubes) most of my career...all the engineering into rated MTBF on components, N+1 redundancy, quality circle culture... things still fail... I get that, how it is resolved creates or kills customer trust forever... 

Both Manley and Upscale did a 4/0 job this weekend...AND on top of that the Stingray really sounds great.. 

poke33 OP
70 posts
 

Hey Carlsbad ... the box from Manley to Upscale must have taken a bit of a tumble as the tape was ripped across the top edge about 5 inches ( however the Manley box wasnt deformed...the outer box from upscale was fine..,

Upon detailed direction from EveAnna I recycled a specific connector, as well as checked all the others and the rest of the boards for cold joints etc...

I found the assembly quality first class...I suspect on these bayonet connectors the insertion force tolerances are a bit wide... the jolt broke connectivity and reseating the connector reestablished connection...

I have seen it even on the MilSpec stuff I worked on... mechanical insertion force and wipe are rare but do occur

poke33 OP
70 posts
 

LOL... APD Site 2, China Lake, Hulbert, Rucker, Huachuca, Minot, Beale, Loring, Kadena, Wakkanai, U’Tapao, Moshav Zarit, Haifa, Fulda Gap, Lakenheath and Alconbury... there were other spots but my memory fades now..

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