2. amps-preamps
  3. 178317-173215

I have a feel good story....

Friday July 1st my Manley Stingray II arrived...hooked up everything... DEAD LEFT CHANNEL... tried everything I could think of, called Upscale...Josh, on the Friday before the 4th weekend, spent over 3 hours with me going thru every possible failure mechanism... No Joy... sent an email to EveAnna that evening, she responded within an hour and we spent another long email string that evening working the problem... No Joy...this morning, July 2nd she sent me another list of paths to run thru... WORKING....

I have to say how impressed I am with both Upscale and especially EveAnna Manley... over a holiday weekend she took the time to troubleshoot with me and resolve the issue....

A connector had jostled loose in transit...

I have always felt that when I buy a product I bond with the brand...I am a really happy Manley/Upscale customer...they went above and beyond this weekend....

 

poke33

Showing 2 responses by ghdprentice

ghdprentice
6,486 posts
 

OP, Where did you travel with your wave tubes?

ghdprentice
6,486 posts
 

Thank you. 
 

Happily I have long receive outstanding service from this industry. Let’s say my preamp blew up this afternoon. I am sure my dealer would drop a loaner by this afternoon without me even asking (just telling him it went out). 
 

But looking across vendors of all kinds… lots of average and a few terrible. Then there are stars… they just completely get it… and make everyone else look like they don’t care. 
 

Great outcome. 

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