The Music Room

Celtic ....Did they also say the unit was fully tested? I ask because I had nearly an identical scenario...with mine having supposedly been fully tested.

If so, you’re more patient and forgiving than me.

Fully tested should include the remote functionality too!

@ebm,

that is quite a slanderous statement.  Anything to back it up?

I've only had a couple transactions with TMR but found the the representatives involved to be both highly professional and cordial. I would buy from/sell to them again with no reservations.

Now, about supporting B&M stores...

We hear again and again in these forums the refrain "treat the  room" . . . are these the same folks who insist we ought to support B&M stores who, for the most part, do not offer in-home demos? ? ? 
If so, I'm unable to follow the logic. 

For such stores to survive, it would seem they require an ongoing supply of two types of customers-- 1) those who are too inexperienced to realize the risk they run when buying gear on the basis of a showroom demo alone and 2) those who are so wealthy that the risk of bringing home a component that may or may not sound good their room is of no consequence. 

No doubt you'll suggest there's a third category-- those audiophiles who are so experienced they can hear an unfamiliar component in an unfamiliar system in a unfamiliar room and accurately determine how it will sound in their system, in their room. I don't pretend to be an expert and I don't discount the possibility that such individuals exist.

Nevertheless, as I do not fit into this latter category or the two preceding categories, such stores hold no appeal. 

I bought my Aqua DAC from a B&M store-- Alma Music and Audio in San Diego-- because they were willing to send me a demo. On the basis of that in-home trial, I happily ordered a new unit from them.  

In another case, I was seriously interested in the Moon 260D transport.
As the local dealer would not send me a demo, I approached an out-of-state dealer that also advertised online. As it happened, they were willing to offer me an in-home trial and again, on that basis, I bought and kept the unit. 

This is an expensive obsession ("hobby" is too tame a descriptor) and for those of us with moderate means AND sensitive ears, the showroom-based sales approach makes little sense. 

Yes I got a ground wire($150.00 list I paid $80.00) from them after a day it took out my right channel on 30k. TW ACUSTIC AC3 turntable. When I put my original group wire back the channel came back never had that happen in over 50 years of analog they said after I sent it back to them it was ok this was not clearly the case.Im sure they sell some good stuff as well however it was not the case for me.

@ebm,

Wow, so sorry to hear that.  I have had nothing but good luck with them. 

@ebm You have now said that they sell "maginal [sic] junk" and "good stuff."
Perhaps you had one bad experience but really -- be fair.

I've had nothing but flawless dealings with them, including trials. Peachtree, Focal, REL, Shunyata, Analysis Plus, Sennheiser, Beyer-Dynamic. Where's the marginal junk there? Nowhere, that's where.

Purchased Sf speakers from them a couple of yours back and no issues. 

@ebm  You misspelled, "I take my comment back."

Yeah, it’s not just me.

You said:

ebm 05-15-2021 11:19am
They sell a lot of maginal junk.

You got called on that by me and by stereo54, who said

@ebm,
that is quite a slanderous statement. Anything to back it up?

It's not fair to just spout stuff and then walk away. I'm done, though, so chill.

@ebm look here https://systems.audiogon.com/systems/9064 looks like a nice kit.  Love the Quicksilver gear have some myself.

Recently sold a amp to them. Got a fair price. Painless and flawless transaction. Couldn't be happier. 

Inquired about selling an almost new amplifier to them which was the latest model by a popular manufacturer.  Being a business person I understand a company needs to make a decent profit, but I was shocked at how low a price they offered.  I was informed TMR needed to pay that amount because they would only ask $x.xx price for the amp when they sell it so they couldn't pay me more.

I decided against the transaction with them and later saw they were selling the same exact model/new condition amplifier for $500 more than they told me TMR would sell it for. I prefer to not deal with them again.  I will mention that I believe I was dealing with a new employee.

TMR does okay. I’ve bought a few things from them and sold some things to them. Most everything went okay and I got fair prices.

They take on some risk buying used gear, hoping to test it as many ways as possible, storing it, listing it, spend time $ talking to people about it, and offer a reasonable return policy. Their objective is to move product, and that occurs faster by not overpaying for it to begin with. They can re-list for whatever price they want and hope a real buyer comes along, and then hoping the buyer does not return it. Seems they’ve learned to fine tuned the cycle a bit more and likely what it takes to stay in business, pay employees, and absorb some of that return risk too. You can take their offer now or sell it yourself over time and deal with offers too just like they do.    

I just had a positive transaction buying cables from Nick @ TMR. They turned down my AMR dacs but there's no hard feelings. Thank you, Nick!

I just bought a pair of monoblocks from TMR.
I got them within the week, extremely well packed. I would gladly do business with them again.

I bought a brand new Cyrus CdT transport from TMR. It took forever to get it, but not in any way their fault, just the times we live in. I dealt with Mario who is a very nice person. He gave me a great deal on the Cyrus!

Just had an unpleasant encounter with The Music Room. Purchased a pair of Q acoustics M20 speakers from them which turned out not to work out in my room. Used all original packaging and shipping materials to ship back to them. Paid for and insured the shipping back to them. The refund however was foremost $40 short. There was no explanation given. 
 

Thank goodness this was a very inexpensive price to pay. But if this is the experience of others, then how can the ratings on this particular company be so good?
 

@kamoss1 

 

You're paying for their shipping cost to send it to you I believe.

So you're paying shipping both ways if you do return an item

There may be handling charges involved as well. I used to audition cables through lending library at Cable Company, no expectation this was a free service.

Try returning audio purchase from private individual, doubt you'll fine much luck here.

I got a great deal on a power amp from TMR, and the salesperson I've been in correspondence with has been a pleasure.

I’d say @emil is likely correct about the @kamoss1 post since that’s standard practice. I would have expected at least $40 to be deducted for any pair of speakers shipped, even those small ones mentioned.

kamoss1,

Have you contacted The Music Room for an explanation of the charge?

ozzy

Had in interesting interaction with the when I offered to sell back to them a NAD turntable I had bought from the, about a year previously. In essence, the discount I would have gotten on an upgrade was minimal and not worth it. However, the sales rep who worked with me told me this and advised I sell online as turntables are not the customer's best money making selling item - compared to amps or speakers. 

I've never had anything but decent to good businesses with TMR

I had a great experience with TMR last month.   Mario is great to deal with,  helped me with the purchase of an Aurender N200.   Great customer service over there 

I question their functional notes and tobacco exposure.