Had in interesting interaction with the when I offered to sell back to them a NAD turntable I had bought from the, about a year previously. In essence, the discount I would have gotten on an upgrade was minimal and not worth it. However, the sales rep who worked with me told me this and advised I sell online as turntables are not the customer's best money making selling item - compared to amps or speakers.
I've never had anything but decent to good businesses with TMR