I am not giving Audiogon a credit card number. No way no how! They already have my PayPal email address. That's my payment and purchase method. They also have my verified phone number. But yet when I checked I got the same message as you when I did a quick check to see if could message a member.
Payment method required to send messages???
I just received the following notice when trying to respond to a message a member sent to me. The message was about audio gear and had nothing to do with buying or selling. Is this a new requirement?
You must have a verified phone number and payment method to send messages.
59 responses
I just tried it again and received same message, which I had cut and pasted directly from A’gon’s website when I posted this. They have had my same phone number for most of the almost 25 years since I first signed up (Oct ‘99) and, no, I am not giving them a cc number just to keep on file, although I have paid them for things from time to time in the past such as listing fees. I occasionally get enquiries from members who want to discuss certain gear I have owned or something I have posted. I will miss those discussions if I am no longer allowed to send messages. | ||
@tammyholt Admin | ||
@mitch2 Said:
+1 I've got countless numbers of messages from Audiogon members over the years asking for help related to AC power and grounding questions. There is a big difference, imo, using a CC to pay for a fee and having a small business have my CC number in their data files. How many times has Audiogon been hacked over the years? Companies a lot bigger than Audiogon have been hacked and CC card numbers were among the data stolen. | ||
I just checked again going onto my message page and tried to send a message to a resent Agon member I have been working with. Same message comes up.
I clicked on the last username of a member in my messages and this comes up.
(I deleted the last 4 numbers of my phone number on file. Just in case this post would be deleted for posting a phone number).
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@jea48 - I have no issue with 2FA and I have seen that message previously, but I thought it applied to buying/selling, which I haven't done here in awhile. If that were all that is required to reinstate my ability to message then no problem, but the message that popped up obviously says something different. BTW, it is a little unclear what they mean by "payment method". Of course I have payment methods but I suspect it means a method we can have access to. | ||
Ok, mystery solved, I think... I did their 2FA for my phone number by requesting a code and entering it after they texted it to me. It appears I am now able to respond to messages. If that was the whole issue, then no problem but their communication was odd in that their message requested "a verified phone number and payment method" yet said nothing about 2FA, which was in a different message that explained the purpose was related to "buyers and sellers". Had I realized all they were asking for in order for me to message was a 2FA on my phone number, then they should have simply asked for that and I would have proceeded and never would have posted here. | ||
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@dekay I feel you. I get tired of all the "technology" that just makes everything harder. | ||
@mitch2 , Just sent you a test message no problem. | ||
Just so everyone knows, I was able to successfully respond to the message sent to me by @thecarpathian Verfying my phone number for potential 2FA purposes took care of the issue. No payment method information was provided or necessary. | ||
When I woke up this morning I was logged out of A'Gon (not certain why) and when I attempted to log in I was prompted to enter the "one time code" sent to my phone. I didn't write down the code from yesterday so I went to the phone to see if I had saved the message and there was a brand new message with a code. I entered the code and it seems that PM'ing is now accessible. Go figure.
DeKay | ||
jea48: Yesterday I received a 7 digit code (one digit too many for input to A'gon) and then after going round to the promt again I received a 6 digit code that could be entered, but it didn't work. Later I recieved another 6 digit code (didn't work). This morning I received a 6 digit code that worked as far as I can tell because I was able to PM Mitch. I figure out computer stuff with trial and a lot of error (currently trying to setup a wiped iPad for my wife).
DeKay | ||
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I received your message. But I cannot reply. This is in the reply box.
On my account page it says my cell phone number is not verified. Even though yesterday when I did an Update Account it said it was accepted. Yesterday I sent myself a message. This is what I received in my A’Gon message Dashboard.
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Yes I did. I can receive messages. I just can’t reply back.
I tried re updating the cell phone number several times yesterday each time A’Gon sent me an email and a new code each time. LOL, though instead of 11 sets of 6 digit numbers they sent 12 sets of 6 digit numbers. I quit at that point... Try entering in 12 sets of 6 digit blocks of numbers. I Will try to re verify the phone number again later. I was kind of waiting for a response from A’Gon first though. I really don’t want to piss off their AI computer any more than I have.
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jea48: Mine may not be working properly either as I went through the PM's I've received and did not have the option of replying to any of them (Including to TRM/The Music Room). Got the "verified phone/pmt message". Oh well, back to the iPad and sticking it to Verizon (who has been billing us even though we don't have a phone/#/signed contract with them).
DeKay | ||
LIke streaming, as I sit and play my CDs.
When I cleared my history, I was forced out and had to log back in (never happened before) but no authentication was needed. Just a press of my right index finger on the circle of my Mac (verification key) and I was back in.
That is mighty suspect. I just went and sent a message to a member by looking up his name and right clicking on it and the option to message him. It went successfully without any prompt to verify my phone number or credit card number. If I were any members who were asked for verification of that kind, I wouldn't. Something seems to be compromised. I haven't received a reply from the member I contacted yet but so far, I'm way ahead of most members who've had problems. All the best,
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Well I just tried to update my account cell phone number so it would be verified. I got a text. SIX numbers! I entered the code numbers and clicked on verify. Cell phone number is verified. I then went to my message Dashboard page to see if I could send a message reply. NOPE...
Well I got the phone number verified... But hey my phone number is now verified and I have one 6 digit code now that works! . | ||
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I entered my phone number and clicked my preference to not receive a 2FA request when I sign on to the page. If I navigate to the site and the site remembers my credentials, every listing I click on opens the 2FA popup (with my selected 2FA options selected and greyed out), but I am forced to click Confirm every time. It is so annoying that I now find myself avoiding Audiogon and using other sites instead. I submitted a Feature request for Audiogon to remove 2FA feature, or at least do not require me to click Confirm every time I try to open a page. Moderators, if you see this message then please let the site developers know a 2FA popup every time the page refreshes is annoying and a deterrent to using the site. | ||
Is your phone number verified? (Green circle with a white check mark in the center, right of the phone number?) Or does a red circle with an X show to the right of your phone number? Not verified. After you entered the phone number did you click on Update Account, at the bottom of the page? Did 2FA send you a 6 digit code? Did you enter the 6 digit code in the box provided below your phone number? You may have to go to the bottom of the page and click on Update Account again.
You have to have a verified phone number before you can disable SMS 2FA. . Disable SMS 2FA: If you have a verified phone number... Disable SMS 2FA. (Light gray dot to the left of the oval). Go to the bottom of the page and click on Update Account. An SMS 2FA 6 digit code will be texted to your Cell phone. Enter the code in the rectangle box on your edit account page. Go to the bottom of the page and click on Update Account . That should do it. It worked for me. No 2FA. I can Logout, Login, No 2FA. I can clear my History, sign off my computer. Sign back on. Go to A’Gon, Login in. NO 2FA text to my phone. I just can’t reply to a message sent to me. I can send messages to members... . | ||
@jea48 , That, I can't say for certain as I didn't ask for specifics but I don't see why it wouldn't as that's a legitimate payment method. | ||
jea48: It appears that to "reply" one needs to do so via a "new" message. I don't gather why a confirmed PMT source would be required for PM's of non sales stuff, but whatever. I will only add a PMT source if I decide to buy/sell again. Also didn't know that you were from the Des Moines area (or forgot). I grew up on the South side/moved to CA in 77.
DeKay
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Only one set of six numbers.
I just hope now I won’t have to use the code when I login tomorrow.