My Aurender N150 is stuck in repeat mode

I had a similar problem with Conductor 4.  Switched back to Conductor 3.  

Thank you. Ten years is a long run. That’s reassuring. Though after a long day. I want to sit down and appreciate music. I do enough tech work with my darn phone because of bugs. Last thing is calling someone. Even if they respond within 30 minutes which is exceptional service. 
 

Sometimes simplicity is luxury. 

Thanks everyone for your words. Most appreciated! The 150 is a reasonable price. I’ll take the plunge eventually. Good thread here. 

@jred I agree with @ghdprentice. My brother was one of the earlier Aurender N100 adopters, long before I became an Aurender dealer, and he was the one who brought the brand to my attention when I was much earlier on in my audiophile journey. I think he’s had his unit going on ten years now. He did need service once last year, but Aurender still provided support and to my knowledge he hasn’t had any issues since. 

I will say that Aurender support is amongst the best I’ve ever encountered in the industry, and the quality of their product designs and builds are also amongst the best. 

@audphile1  I agree.  I'm very impressed and pleased with Aurender support regarding issues described in this thread as well as other support they have provided for me.  All of my previous issues were my newbie operator errors and general questions.  
@jred  you won't be disappointed with Aurender support!  I've had my N150 for 13 months and I was so pleased I recently ordered a new N200 because I wanted to hear even better audio although the N150 has been mighty fine.

Aurender fixed the bugs and made an update available in app store 3/20/2024. Very quick turnaround. Problems fixed. 

@hgeifman  I posted it previously in the queue.  I resolved the problem by using the "Reset" command available by press and hold the play button at the top of the queue.  I hadn't used that action in my 13 months of ownership because my N150 and the Conductor app had been problem-free.   Aurender support was also very interested and responsive.  That's also in the queue. In fact, Aurender's excellent support regarding this has made me even more impressed with their customer service. 

@jred 

I understand your reticence, but the world is going to digital. I have a five-year-old surrender and 100 that works perfectly with their interface. They are probably the leading streamer provider and are likely the far into the future. The benefits of screaming are so high. I highly recommend taking the faith.

@txp1, is your Aurender N150 still stuck in repeat mode?   Was Aurender customer support able to resolve this issue?   Please keep us posted.  Thanks. 

From what I gathered Aurender is one of the best for what they offer. Sorry to hear about what’s going on at the moment with your gear. 
 

This is what gets me with the digital realm. Software updates. Bugs. Connectivity issues. Customer support. I would like to purchase a N200. Though will it work 15 years from now? Call me naive. Looking for all opinions. I only know that physical format will always be around, and someone will be able to service if all fails. I do not want to fall into the planned obsolescence game. Sorry if I hijacked the thread 

@audphile1 

Out of the box, it was definitely better than the Node 130 with the Teddy Pardo power supply ( which will be available soon).

I’m going to wait a week before I give it a good listen.

So…how is it?

@txp1 @blisshifi 

Holy Cow!

On the 19th, It was labeled, picked up, shipped and it arrived @12:45 the 20th!

Crazy fast!

@curiousjim It’s true - out of stock units in the US that then have to ship from Korea often arrive faster than units that are already in their Cali distribution center. They ship DHL internationally and it arrives lightning fast. 

@txp1 

I ordered it Friday and Tuesday it shipped from S Korea ( I was really surprised that it wasn’t shipped from the Aurender US) and I am supposed to get it tomorrow. I’ll believe it when I see it.😀

When and from whom did you order yours?

Got email from Aurender support that a new version with the color theme fix is available. Go to App Store and install the latest update. Seems to be working as designed now. 

If you have a library of local files I highly recommend copying that to a 2.5” SSD to mount inside the N200. Best performance that way. 

@curiousjim what day did you order your N200? I’m just trying to get a sense of when mine will be here. Also do you know if yours was in stock in the NA warehouse or was it shipped from Korea? Thanks!

@blisshifi thanks for confirming use of cache clear as an occasional correction. It’s good to know.  I went the C4 settings in detail to see if there's anything else I should be aware of or doing  

@audphile1 thanks! As good as my N150 is, I’m looking forward to a step up in performance. As I improved components in the N150’s digital and power streams I was really pleased to hear how good the N150 could be. Based on information in Audiogon threads I don’t think I’ll be disappointed.

@audphile1 

It’s coming Thursday.😁

@curiousjim what’s the delivery date?

Is anyone else unable to add a new track to a Qobuz playlist in C4?  I go through the process and C4 says it is adding the track to the playlist, but the track never appears, even after 1/2 hour.  I reported this problem to them about a month ago, Aurender sent me a beta version to try, but still having same issue.  I will report it again.  Thanks.  

@txp1 glad to hear that clearing cache resolved the shuffle and repeat issues. 
congrats on the N200!

@txp1 I do find that I need to clear cache every so often to ensure playback does not hiccup. Sometimes more often than others especially if I jump around from track to track too quickly and somehow overwhelm the cache. 

@hgeifman @audphile1  Aurender responded tonight (PDT) via email saying they will get back to me with more info soon.  I think they are taking these problems seriously. It was a Lead Software Engineer who responded not a Customer Support Rep.  I didnt even need  to call them! Thank you everyone for helping to escalate this!  
@ghdprentice @curiousjim I was beginning to think I had hurt my N150's feelings and it was retaliation.  😉  A few days before this problem started I ordered a new N200 because I was so pleased with my N150 and I wanted to hear even better sound. 
Also, today I did a "Cache Clear" command. No problems since then other than the display mode bug.  But I haven't tried an extremely long playlist yet. 

Better to be lucky than good.

@audphile1 

I don’t know yet.  I just ordered it from Aurender. I’m sure I’ll mention my first thoughts and again after a couple hundred hours.😁

Txp1, I just emailed Aurender customer support and reported “you sent Aurender a support request on Thursday March 14. No response back”.

please call them on the phone. This is getting ridiculous.

In North America, technical support is also available via phone at 888-367-0840.

@ghdprentice you lucked out!

@curiousjim what’s the delivery date?

Because of your glowing reviews @ghdprentice,

 I just ordered a N200. Looking forward to receiving it.😁

I have two Aurender streamers and accessing Conductor 4 on iPads and have no issues.

@audphile1 @hgeifman I sent Aurender a support request on Thursday March 14. No response back. They must be busy.🤔  My N150 stays on 24x7.  I don't shut it down.

I also sent Aurender Customer support a link to this thread and requested they help ASAP. I asked them to review this tread since, it seems, several product issues have be identified. Thanks..  

I also suggest anyone with Aurender Product issues log an Aurender Remote Support request from the Aurender Conductor App.

Just sent Aurender support a link to this thread. For some additional info they can gather here as well as some incentive to set the bar higher with future releases.

To @benanders point…

When you go to Settings, hit Help…then hit Send Remote Support Email. It will open a new email and automatically include your device details and even your DAC details if your streamer is connected to your DAC via USB.

As a fallback, Conductor 3 can still be downloaded and used while they’re fixing these issues. Not saying the issues in the latest release are acceptable. Just in case you’re annoyed enough to not want to use the v4. It’s the remote app issues and switching to another version won’t impact sound quality.

Got a response from support. They’re working on fixing the color theme issue. As I suspected it will be fixed in the next release.  These types of bugs can only be addressed by releasing an update. And I'm also noticing lag between adding to queue and playing a song if I choose add to end and play.
Like I said above, catching these issues in test should have been easy and that would’ve prevented a buggy update. 
@txp1 send an email to support please and detail all the issues you’ve run into. 

I’d suggest EVERYone with a Aurender who experiences such minor/moderate OS faults write in. Include iPhone / iPad model and iOS version as these details are rarely irrelevant.

A company that sells high end units which rely on proprietary software should offer round-the-clock support, IMO - anything less is preposterous from a price-to-performance ratio. Get ON it, Aurender … 😉

@txp1, I suggest you log an Aurender remote support request. Describe the issue in detail and keep the unit on so they can access it. 

It sounds like software issues and Aurender customer support needs to investigate.  
 

@audphile1  thank you for that!  And now a new problem:  After 3 hrs of listening today I'm getting a new problem of significant lag between entering an ipad button "click" and the action taking place. I experienced this yesterday at about a similar listening time and then shut it down out of frustration. 

I posted this on the aurender beta tester forum in addition to the email I sent earlier. 

My issues appear to be resolved by using the "Reset" command which is available by press and hold of the play button in the upper left corner of the Conductor 4 app on my iPad. The switch to "light mode" bug done by the app is still there however.  My iPad device mode is "dark" and Conductor 4 still changes it.   Thank you all for the suggestions!

It’s an issue with the release. It can’t be fixed unless a new update is pushed. 

I hope you have more luck with Aurender customer service than I had.

@audioman58 the issue is with the controller app, not with the streamer OS. Reboot doesn’t help. 

Try Rebooting and  how to reset to factory settings 

I had a problem updating a few months ago and emailed Aurender support, by the time I came home from work that day the problem was resolved complete with an apology email. Extraordinary customer service.

@txp1, suggest you log an Aurender remote support request. Describe the issue in detail and keep the unit on so they can access it. 

Well the good news is that if your iPhone or iPad Appearance is set to Auto and it goes into dark mode after sunsets, your conductor app will reflect that. Lol

I emailed Aurender support. Not that it’s a big let down by any means. I’m curious how the Aurender software engineering and QA teams missed this. It’s not like it’s impossible to test. Almost like they knew all these issues existed and still rushed it out the door. 

@audphile1 Mine does the exact same thing, wont stay on the dark theme.

@blisshifi 👍 will do. Have fun there!