Is it considered to be good to include second hand speakers? Service provided on out of warranty products says a lot about a company. Thanks for any opinions.
I have a question why are you guys with Magico speakers talking to Magico? Why don’t you call your dealer? I had a crossover go out on one of my 100lb A3 towers that is on the third floor of my townhome. Guess what? My dealer got a new crossover from Magico, came to my home with his assistant and a soldering gun and put in the new crossover, tested out my speakers. Tightened up all the screws, had a listening session with me and it cost me NOTHING! FREE! I think Magico customer service through my Magico dealer is Awesome!
OP, I would caution you to not listen to anyone on this forum. There is zero objectivity and many of the posters work at or own hifi stores and are biased against lines they don’t carry and compete against. Go to some other audiophile forum for this info.
Many moons ago,I had top of the line Monitor Audio monitor speakers. When I was cleaning I stupidly moved them and sat them down face first on a sofa. One of the graphite baskets cracked due to the weight of the massive magnet on the woofer! Unheard of.
I walked down to Saturday Audio Exchange in Chicago--a dealer at the time. They poked around some binder and told me (this was 1999) that a new driver would be $800! I was devastated as I was in grad school and without money to fix it.
I called Monitor Audio outside of London direct. A human answered and got me directed to another human. The man asked me a couple of questions and sent me a new driver free of cost via Fedex!
Low and behold, 6 months later, a friend knocked one of its stand (while drinking and listening to some great music). The same thing happened!
I called Monitor Audio again. They said it wasn't a design flaw and the risk of this was pointed out in the manual. Then, the same man said, I'll send you another driver but I'm noting next to your serial numbers that this is the last time!
Wonderful service! If I wasn't into horns I'd look at their Platinum line.
Can't comment on magico but when I fried the tweeters on my Revels (purchased used on audiogon) they sent me a free pair of tweeters off the tech bench no questions asked. New stock was back ordered for months out and the rep couldn't even give me an ETA. The free set sound great and I have no complaints. Roughly 4 months later another set of brand new replacement tweeters just showed up in the mail. Assuming the order was filled when stock was replenished. I was never charged a thing. I received 4 free tweeters for my dumb mistake on a set of used speakers. I can't say enough good things about the customer service over at Revel. Maybe buy some Salon 2s if you Magico guys feel like slumming it with the rest of us (jokes, I got em).
Here is my one cent worth - is you are buying at the MSRP you are a complete fool. My customer owns two pairs of Magico speakers and he did not pay list price for either. The most recent pair was lit MSRP $175 or something like that and he paid under $100K brand new. I have not looked at the parts quality but they don't all sound alike B&W, KEF, Magico, etc. Custom cabinets are way expensive PLUS in this business you can be in one day and old news the next so profit margins are key to making money. Sales are competitive! It is not like you are selling 100 speakers a week.
If you think they are way to expensive - trying making a similar speaker yourself! Manufacturing is not that easy period.
I’ve had a number of correspondences with one of Magico’s vice presidents, both before and after purchasing their A3’s. He was always prompt, helpful, and forthcoming. I wish I could tell you his name, but after transferring all my files to my new computer, Microsoft wont let me open any email correspondences without first installing their Outlook program, which I won’t do. So sorry about that (and screw Bill Gates and those weasels at Microsoft).
Try contacting Magico first saying you had some questions prior to purchasing one of their speakers, and they’ll probably hook you up with the same person. Ask him your questions and you might find out something directly from the horse’s mouth. Can’t hurt to try.
I owned a Audio store for 10 years and know a thing or two about everything regarding speaker build and pricing,myself have been modding Xovers for years Magico makes a very good speaker ,very similar in many aspect to YG Acoustics custom machined drivers and cabinets .. Both are waay over priced though with roughly a 6 x markup per cost to mfg. their Xover could be better Mundorf Supreme silver gold oil use too much plastic in its dielectric and a bit tipped up in scale ,also Path audio resistors are better in every respect vs the Mundorf resistors .for that kind of $$ Monies they for sure should put Duelund cast capacitors in there which are the best of the lot .I am speaking as if I built them and had my name on them for that kind of money referring to their $30k on up .top quality only would do IMO.
Why cant they charge 10,000 dollars? They can charge whatever they like. Its unregulated dont forget! They could do a woofer for a million bucks and most audiophiles would never object.
perhaps you were never answered because they observed your posts here and realized you have nothing important to contribute and really know nothing about speakers and high end audio. I’m still waiting for you to post pictures of your system so we can all LEARN from you
you dont LEARN by looking at pictures of peoples systems. You learn by building your own speakers. Pictures look nice but they dont tell you much.
Now somebody needs to email or call Magico and tell them that Master Kenjit has emailed more than once and never received a reply. It would be interesting to see what they have to say.
Magicos are not cheap. Audiophiles have a right to be shown EVIDENCE that they are high quality. Mr.Alon Wolf I challenge you right now!
i’m not picking on magico at all but really want to know what to expect if i were to buy used. i’ve seen more than a little arrogance on display when it comes to high end audio. i hope that this is not a fault of magico.
I've provided service to Magico owners without knowing if they are the original owners or not. I have not experienced any difference in support from Magico in support of that service or repair. Nor have any of those owners reported anything about their direct communication with Magico at those times (it is often the case that someone with a problem contacts Magico first before I end up speaking with them).
perhaps you were never answered because they observed your posts here and realized you have nothing important to contribute and really know nothing about speakers and high end audio. I’m still waiting for you to post pictures of your system so we can all LEARN from you😂😂
In terms of customer service I have some horrible news for you. Magico did not answer my emails whatsoever. So i have zero respect for magico. Mr Magico if you are reading this i dare you to answer my emails!
When I imagine Kenjit I imagine a large person on a mattress without sheets, with an i-phone 4 with iems, staring at a blank tv screen with its programming service disconnected, typing furiously, elderly mom downstairs screaming to ask him to take out the garbage.
Well you are wrong.
Kenjit you know NOTHING.What speakers do you have that are so GREAT??
you are missing the point. The point is, all speakers are not that different from one another. magico, kef, ATC, b&w, etc all the same.
The only big difference is in the price. This misleads you into thinking there is a big difference in performance but you are wrong. I have heard high end speakers like b&w formation duo. You have never heard them have you EBM?
When I imagine Kenjit I imagine a large person on a mattress without sheets, with an i-phone 4 with iems, staring at a blank tv screen with its programming service disconnected, typing furiously, elderly mom downstairs screaming to ask him to take out the garbage.
They are nothing more than metal cabinets with drivers in 'em as far as i know. Its mostly marketing. You could build a brick enclosure for a fraction of their cost.
Their drivers are not the best. There is no evidence of that.
You could use a scanspeak illuminator and get good sound too. There is only so much you can do to improve a driver. What could possibly make a magico driver so much better than the scanspeaks?
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