Magico Customer service


Is it considered to be good to include second hand speakers? Service provided on out of warranty products says a lot about a company. Thanks for any opinions.
4425

Showing 2 responses by guy-incognito

@mschott... you got me. My day job as a tradesmen is just a front. My real passion is shilling Revel gear via late night forum posts. Just sharing my experience as it seems to be uncharacteristically positive in the world of hi-fi... now back to the interwebs to tell tall tales about Revel. 

Kyle
Can't comment on magico but when I fried the tweeters on my Revels (purchased used on audiogon) they sent me a free pair of tweeters off the tech bench no questions asked. New stock was back ordered for months out and the rep couldn't even give me an ETA. The free set sound great and I have no complaints. Roughly 4 months later another set of brand new replacement tweeters just showed up in the mail. Assuming the order was filled when stock was replenished. I was never charged a thing. I received 4 free tweeters for my dumb mistake on a set of used speakers. I can't say enough good things about the customer service over at Revel. Maybe buy some Salon 2s if you Magico guys feel like slumming it with the rest of us (jokes, I got em).

Kyle