Many moons ago,I had top of the line Monitor Audio monitor speakers. When I was cleaning I stupidly moved them and sat them down face first on a sofa. One of the graphite baskets cracked due to the weight of the massive magnet on the woofer! Unheard of.
I walked down to Saturday Audio Exchange in Chicago--a dealer at the time. They poked around some binder and told me (this was 1999) that a new driver would be $800! I was devastated as I was in grad school and without money to fix it.
I called Monitor Audio outside of London direct. A human answered and got me directed to another human. The man asked me a couple of questions and sent me a new driver free of cost via Fedex!
Low and behold, 6 months later, a friend knocked one of its stand (while drinking and listening to some great music). The same thing happened!
I called Monitor Audio again. They said it wasn't a design flaw and the risk of this was pointed out in the manual. Then, the same man said, I'll send you another driver but I'm noting next to your serial numbers that this is the last time!
Wonderful service! If I wasn't into horns I'd look at their Platinum line.
I walked down to Saturday Audio Exchange in Chicago--a dealer at the time. They poked around some binder and told me (this was 1999) that a new driver would be $800! I was devastated as I was in grad school and without money to fix it.
I called Monitor Audio outside of London direct. A human answered and got me directed to another human. The man asked me a couple of questions and sent me a new driver free of cost via Fedex!
Low and behold, 6 months later, a friend knocked one of its stand (while drinking and listening to some great music). The same thing happened!
I called Monitor Audio again. They said it wasn't a design flaw and the risk of this was pointed out in the manual. Then, the same man said, I'll send you another driver but I'm noting next to your serial numbers that this is the last time!
Wonderful service! If I wasn't into horns I'd look at their Platinum line.