hah ! I rode for 40 years, many Harleys and BMW's loved them all !
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bro spend it with me and get 2013 Harley VROD that I have instead.
That could be done much faster!
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So, yes, I've been calling and talking with the dealers not just emailing. I'm not lowballing- they seem to be inflexible on their price- and I'm taking their lowball offers on my trades, and, in some instances being charged 400-600 to deliver their speakers to me and pick mine up- not cheap. Despite this there's still way too much time between returned phone calls and emails, half answered questions etc. And I'm actually trying to buy a new pair of Sabrina X at full retail while trading in my speakers at 40% less than they sell for on Audiogon (yes, I know the dealer needs to make a profit on my trade and that's ok). I can call Wilson and find out that the color Sabrina X I want is a 60 day wait- and I did that today, it took 5 minutes. Somehow it takes the Wilson dealer I'm working with days to get get the same information. There's simply no urgency from any of these dealers to make a deal. I'm getting worn out by it all frankly and losing interest. It should be a pleasant, simple and fast transaction. I'm not a difficult customer and am not asking for unreasonable prices or service. I really don't get it. Too painful. Every call I make seems to result in the same convoluted, slow, hesitant responses that takes days, weeks even to get to a price and a possible transaction point.
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$13k is a not going to energize most Wilson dealers.
These days before buying anything all consumers need to
evaluate-Does this operation strike you as one which
is going to be able to function through a transaction?
Because everyday more businesses become unable to
perform basic tasks. This is a new "Homework" assignment
to perform before shopping.
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Yes, I believe the trade in aspect is the hold-up. If so the dealers should just say so with reasoning.
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Just take delivery and you'll figure out how to set up. They are speakers, not something complicated like running a retail audio chain.
Not true. Wilsons are notorious for the effort/expertise required to set up properly for best performance. My guess is the dealers aren’t keen on dealing with your trade-in situation and can probably sell the Wilsons pretty easily to someone without a trade. That’s what I’d be thinking if I was the dealer. That, however, doesn’t excuse them for not their poor responsiveness and communication. Good luck in your quest.
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I never the less find it bizarre that when asking a dealer of Harbeth what they'd take a pair of mint rosewood HL5 super plus in for it's as if they've never heard of the model, ask for the description several times and stumble and hesitate as if they have no idea what they might sell for- meanwhile they've been a Harbeth dealer for years and are in fact a distributor too..."we'll call you in a few days after doing research'"...
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Some of this may be specific to the dealers in question, but I wonder how of it is a function of the general "pandemic economy."
Here in central NY, we have been getting callbacks for all manner of goods and services, even for previously reliable providers, or providers who text saying when to expect a call.
If supply chain issues mean you don't have stuff to sell (or have multiple buyers for every item), and labor issues mean you don't have services to provide, your incentive to communicate must diminish.
There's worse problems in the world, of course, but it is a drag.
Others experiencing similar?
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Seriously, just checked a site that does only pre owned and they say they need two weeks to respond to provide a trade in quote...ridiculous- you can trade car in and drive out in two hours; you can buy a house in a day but our audio dealers can't return calls, can't develop quotes and need weeks to respond.
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Call John Rutan at Audio Connection in New Jersey.....he'll be responsive and make you smile.
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As others have suggested, I would call them. You can hash out the deal within a couple of minutes that way and get the ball rolling.
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My thoughts are that a lot of dealers are plenty busy catering to the 1% ers.
They aren’t going to give the rest of us a lot of time when they are busy installing complete AV/Security and whole home networking and music systems. That’s who gets their prime dealer attention.
It's also worth thinking about how they are going to make money on this deal, at least a little. If these are trade-ins, they probably need to recoup 100% of the trade in value so have no desire to negotiate or need to charge more to make up for a prior deal. Another thing to consider is, among their customers are you going to be in the middle or low end of spenders? Not saying you shouldn't be treated well, but that dealing with a vendor who thinks of you as their prime customer makes a difference.
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a month of endless emails and conversations
With three dealers and still nothing, despite this back and forth emails and conversations.
This is how you know about the shipping charges, pick up charges and them being reticent to set up.
My advice - stay focused. Accept any terms they make. Just take delivery and you'll figure out how to set up. They are speakers, not something complicated like running a retail audio chain.
Then report back.
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Why would any dealer have a “pick up charge”? If anything, there should be a discount for you showing up with a couple of buddies and a truck.I would avoid that one completely.
Oz
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Looks like you’re dealing with email, or maybe I over read you have called them and had an actual phone conversation. If you have not spoken to them over the phone then I would suggest starting there as maybe they are reading too much into your email as another one of the many tire kickers they get. I think you mentioned a trade you have which maybe they’re not interested in and again maybe reading you have to make the trade to complete the purchase. I own a business and get my share of emails that I pass over too as I don’t have the time to answer everyone or I’d get nothing else done, but when my phone rings, I answer it. As far as getting a quote on the price of their used Wilson’s, aren’t they noted either on their website or here? Are you throwing a lowball number at them by chance which they don’t feel the need to respond. Have an idea who you are referring to in Chicago and I question they’re just being lazy or don’t want the business.
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You have a trade and want setup too? No wonder.
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Sometimes when things get too complicated, or become overly time consuming to figure out with "endless conversations", attention goes elsewhere.
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My audio guy is swamped. The pandemic has had lots of people upgrading their systems. I have had a good relationship with. Y audio guy for 20 years, so if I want his attention, I just ask… but, lots of dealers are overwhelmed. As small business owners they are concerned about hiring more people… they don’t want to have to lay them off if the business falls off if the pandemic finally ends.
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