woofers are the easiest to see/feel movement. they are not working. both sides? unlikely driver failure if both sides, so why?
to allow bi-wire you have OEM straps between the woofer and upper drivers terminals, normally connected for full range use. are they in place? using a sub, they might be removed
lower/raise the sub’s crossover, anything?
fully disconnect the sub, any change?
typically you are supposed to go in the sub and back out of the sub to your amp without the low bass the sub is doing? IOW, no signal is getting to the woofer
what specific model sub do you have?
can you get to the woofer’s terminals? have a meter? touch wires to any other small portable speaker you have, see if you can see/feel/hear anything.
to prove they are ok, remove sub, put straps in place, hook up speakers, woofers working?
a cd with specific frequency test tones will make it easier to diagnose problems when they occur.
an historic low price of this which has 29 1/3 octave tracks