Krell Moves to new location


hiend2
Post removed 

@roxy54 

Yes i to spoke to Rhondi 4 months ago before i  purchased my illusion and ibias 300xd when I upgraded from my previous Krell gear , Rhondi always took the time out  to talk to her customers.

You get the msg if it's spelled correctly or not

@yags1

I am not required to own a piece of Krell gear to be qualified to criticize their (lack of) customer service. And yes, in fact, I owned one of their preamplifiers and spoke to Rhondi a few weeks before her passing. She DID understand good customer service.

p.s. Practice your spelling.

@roxy54 do you have any equiptment in for repair or are you just shooting your mouth off on something you don't have experiance with ?

@yags1 

If they have the time to list new and current products and set up a new website, why couldn’t they make the time to reply to their customers?

Just interesting the timing on the sale of the building, thats all

this will all work out, Kind of surprised company didnt reply to owners of units in house whats going on ect,

Ive been purchasing, and using krell service ect since the 90's shocked as everybody else. Have a stack here now

So where are all their new products physically located and where are they shipping them from? How come they're not part of the probate process?

"Yags", that's awesome!   Can't say I've herd, heerded, hehrd, ah heck, seen that one prior.

 

"@dill  So do your reading instead of complaining if you would read thru the whole web site there is a option to set up a account which covers service, warrenties, and contacts though it might not be populated yet"

What are you talking about yags, I just posted a link ...sad

That building has several tenants.  The fact that it sold has no bearing if any, if the tenants have vacated.  If the owner(s) of Krell had owned the building they may have sold and will lease back a unit from the new owners. 

Why would you say something like this?  Did you provide the moving trucks to Krell?   

@dill  So do your reading instead of complaining

if you would read thru the whole web site there is a option to set up a account

which covers service, warrenties, and contacts though it might not be populated yet

 

@dill,

What nerve! They address it to their dealers and distributors. What about their customers?

From what I understand about probate,  nothing can be done in regard to Rondi D'agostino's Estate until the probate court acknoledges who the administrators for her Estate are.  Until then any audio equipment held by her company will remain with the company.  I'm surprised that the company was not set up as a trust so that those who are the executors of her Estate could have avoided probate. If that were the case the audio gear being serviced could have been released to their respective owners by now.  

I hope some of the guys who had stuff in for repair can get it back soon. I would use an outside service company while Krell goes through all of this for out of warranty stuff.