Krell Moves to new location

Customers should have been given more information and communication prior to this, even though it's good news for customers who have been waiting for their gear to be repaired and returned. Too much, too little too late, I think. I don't believe their reputation will ever really recover from this.

Wow. I guess that is just how it happened. I feel bad for those who lost their gear that was in for service. I would be sad and angry, but what financial recourse is there when the company goes bankrupt?

The lockout is still no excuse for not communicating with customers at all, even if the lockout made it impossible to give each customer specific information about their gear because of the lockout.. 

Shameful.

@yags1

I am not required to own a piece of Krell gear to be qualified to criticize their (lack of) customer service. And yes, in fact, I owned one of their preamplifiers and spoke to Rhondi a few weeks before her passing. She DID understand good customer service.

p.s. Practice your spelling.

@yags1 

If they have the time to list new and current products and set up a new website, why couldn’t they make the time to reply to their customers?

etc. (sp)

@dill,

What nerve! They address it to their dealers and distributors. What about their customers?

How do you know that they have a new location?