dmid,
Insurance not working anymore. UPS pay rate per claim is microscopic compared to the number of claims submitted. What they do most frequently is opening claim on your behalf and closing with no pay without you even knowing that. Insurance is just another several bucks you're just going to loose without any possible return. The best way to deal with UPS is alternate companies. |
A long time ago, in a land not so far away, a much smarter and funnier man than me made this profound statement...
" I would never want to belong to a club that would have me as a member". See ya...wouldn't want to be ya. |
Uberwaltz..... thanks for your post. Now if only spin4cards could figure out how to click on your link?
kqvkq9 .... if someone can’t grasp simple common sense and reason, Mark Twain is WAY over his head.
Audiogon Moderator .... the trash is gone. Thanks for the house cleaning. |
The beat goes on. I recently posted that my UPS claim had been resolved with respect to my Levinson. The franchise manager said that corporate had mailed them a check and they were waiting to receive the check in order to pay me. None of this is true. UPS corporate called my poor buyer and requested even more photos than the ones he had already provided. They wanted him to take the amplifier apart and take additional photos of the interior. He responded that he did not have the tools and did not want to cause additional damage to the amplifier. Why they are even conversing with the buyer is beyond me. I'm the claimant and I've already reimbursed the buyer. Shortly thereafter, UPS responded that they wanted to pick up the amplifier. I told the buyer that under no circumstances allow them to pick up the amplifier. If they wanted additional photos, let their claim’s adjuster come back once again and take more photos. Of course I notified the franchise owner that the store manager had been telling me for over a week that the 'check was in the mail' and that corporate had no idea that any claim had ever been resolved. My wife, as I previously stated is an attorney, e-mailed Mr. Franchise Owner to notify him that he was, in addition to damages, also responsible for the actions of his employees. As I write this, my wife just received an e-mail from Franchise Owner asking for my phone number, saying there were things he wanted to talk about regarding UPS that he couldn't mention in an e-mail. Of course my wife refused, replying that a paper trail was necessary for any correspondence. This is probably far from over and unfortunately I'm forced to file a suit this week in small claim's court.
I also wanted to mention that until recently, I was using Chubb for my homeowner's policy and had two somewhat similar issues for substantially more money than the Levinson. Within a week a received both checks, no questions asked. One was for a gold Rolex, which was stolen during shipping, and I was reimbursed full replacement value. |
I am almost 3 months in on a claim with UPS. I shipped a pair of Apogee Acoustics Duetta Singnature Series II speakers in original heavy duty boxes with a very heavy duty 2x4 enclosure. They dropped one of the speakers and also clearly ripped 2x4s off of both enclosure with a forklift (large puncture hole on the bottom of one of the boxes that is clearly from a forklift). As a result, the bass panel shifted in the shell causing a low frequency rattle (mounts can’t be accessed without destroying the panel; therefore they have to be replaced with the panel used in the Apogee Duetta Ultimate. Right out of the gate their policy is clearly to tell you, regardless, that you didn’t pack your shipment with proper packing material and the burst rate of the box isn’t sufficient. Needless to say I kept hammering them with evidence and logic and got past their deny-deny-deny and then deny some more tactics. They also don’t follow-up ever as they promise and pretend over and over again the 7 pictures they want, for example, weren't received. It took forever, but I’m now at the step where they pay me out. The jist of it is to not let up and hold them accountable. Eventually you’ll make progress. Whether I actually get the full $4k is still to be determined (which still won’t cover my full cost to have both bass panels replaced by True Sound Audio Works). If in the end they don’t do what is right (and you can prove it) tell them you will take them to small claims court and see if they budge. If not, force their hand with a judge. |
spin4cards23 posts07-29-2018 7:22pm.......Dear Builder3, You seem to know a bit about the financial woes of the USPS so tell me, according to kqvkq9, the retired postmaster who says that they deliver billions and billions of 50 cent packages which of course equals billions and billions and billions of dollars, how do they manage to do such a fantastic job and yet end up, as you stated, billions of dollars in the RED every single stinkin’ year?! On the surface that would seem preposterous at best! Thank you for your time and consideration. Their expenses are greater than their revenues. Have been for years. Google it, if you don’t believe me. Bailed out every year, billions and billions, by the taxpayers. They lost nearly $16 billion in 2012. If you were at the helm, with free unlimited parcel insurance for all, I’m sure you’d be able to double that, though. |
Also, btw, they will not talk any numbers with anyone except for the sender. The only way around this is to have the sender send them a letter stating they transfer all communication to the receiver. UPS doesn’t even have a form letter for you to use. You have to write it up yourself and send in the mail or fax to a PO Box in Newport News, VA. They do absolutely everything to make the process as difficult as possible. |
Builder3--
Unfortunately, you're completely wrong. That's hard to understand when you can just, as you suggest, Google it. The Post Office hasn't taken ANY taxpayer money since 1970. That's when the Postal Reorganization Act went through. Please take your own advice and Google it. Check the Federal Times if you like. Anyone can make a mistake but now you've doubled down on something that's simply not true. Please, do your homework.
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kqkq9, throughout that of a global of USPS there can't be everything as portrayed so perfect. sometimes they hire crackheads (depending on local office) that have no idea how to find your location when high as kite, but substantially less of a problem and hassle compared to UPS. |
I feel your pain, but with FedEx.. Basically I handed my package to a FedEx driver right in front of the store (after 3 times of declaring “I’ll would take care of it” after I asked are you sure 3 times) as he was loading his truck for the last dispatch of the day. That was the last I saw it, for that matter, the last time anyone saw it. Filed my claim for loss, denied. As FedEx stated there is no proof of FedEx receiving the package, only shows label created. He didn’t scan it, or anyone else. It was a nice CD player from Primare. So, the fight continues...if anyone has any suggestions, please feel free to respond. Cheers. |
czarivey,
Trust me, I have no illusions of perfection with my former employer. I dealt with aggressive mis-management at many levels for years. Policies that say one thing and actions that say another. Vehicles that passed their estimated lifespan well over a decade ago still limping along. I could go on, really I could, for a very long time. I don't miss it at all. While you're absolutely correct about the lack of perfection, the firm really didn't take tax dollars. They couldn't. Federal mandate and all that. Yes, their own documents will portray perfection when made for rally the troops purposes as shown. For what it's worth, those are true statements on the document, they just neglect the downsides.
The Office of the Inspector General documents however are frequently scathing. Their internal reviews are feared because they tell it like it is. You get the good and the bad. The OIG has a good corps of analysts and comes up with not only succinct reviews but creative suggestions that are usually not implemented. I didn't compare the Post Office to UPS in any regard. With that in mind, a Post Office without flaws is a Utopia that I've never seen. If only...
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kqvkq951 posts07-30-2018 11:15pmBuilder3--
Unfortunately,
you're completely wrong. That's hard to understand when you can just,
as you suggest, Google it. The Post Office hasn't taken ANY taxpayer
money since 1970. That's when the Postal Reorganization Act went
through. Please take your own advice and Google it. Check the Federal
Times if you like. Anyone can make a mistake but now you've doubled down
on something that's simply not true. Please, do your homework.
kq, read it all, not sure where we differ. Pensions, etc, are an expense. Period. Tons of major companies have the same expenses, and pay them. The USPS lobbied the Feds for all they were worth to become a separate entity, and have fallen on their face, not surprisingly. And lest you think otherwise, I've got no ax to grind with the post office, generally. I do with the government, when they start pretending that they can manage to operate like the private sector, however. There's no fiscal responsibility, never has been. |
I avoid the UPS problem by using FedEx. I learned the hard way and will never look back. |
Builder3-
The issue with the USPS pensions is that they are required by Government mandate to pre-fund 75 years of projected retirements in ten years. No other companies have that requirement. Certainly not tons of them. None of them. That's obviously relevant to the balance sheet dilemma
The USPS does have issues that could and should be corrected internally. Believe me, I tried when I worked there. The larger the company the more resistant to change the company becomes. That's an over-generalization to be sure but it applies not only to the Post Office, a huge organization, but even more so to the government in general.
Yes, you're completely right about the government. Will Rogers covered the topic extensively. Many things have changed. Unfortunately, many have not.
Those in power tend to become little kings protecting their kingdoms and interest to the detriment of those that live under their jurisdiction.
There's nothing new about that. Roman Senators spring to mind as an example. The enlightened few that fall outside of the norm there are altogether too rare.
So yes, I think you're right that we agree more than not.
That pension deal though...
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kq, I appreciate the response, and the info. I assume the pension funding requirement is a Federal thing? It should be more widespread, there are far too many examples of that same funding need just being ignored entirely in gov't. Kick the can down the road. I've no real inside information, but I assume that's what has driven the mail-carrier/subcontractor change? We used to have stupendous carriers, tremendously efficient and professional, both. Now, a complete 180. Enough about that, I guess. Take care
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Why the big pension liability only for the USPS? If general speculation is correct, it's because of a drive to privatize the company. Needless to say, if that large a company was forced to privatize, there would be a lot of money to be made by someone that inherited/acquired the business. I'm no conspiracy type guy. Even so, it's hard to not consider that partly because of the parties involved in the legislation and because of the very large sums of money to be made. Money is a big motivator.
That's why.
Hopefully, this will be my last post ever regarding my old job.
Say Hallelujah.
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Done and done, kq. Take care.
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I've never seen anyone do what you did. You expect
Some monkey to pack up your loved items. Hope they step up to the plate
And pay the price. |
It seems that all carriers have tightened their purse strings these days. I think it's necessary to well over pack all fragile items. I sent out a JVC video projector this year. I think the overall size of the box was three times larger than the projector. The bigger the box, the less likely it can be tossed around.
Here's a funny story from about 1994 when even trucking companies were liberal with damage claims. I received a pair of Snell Type B minors from a private seller. The box of one speaker was torn by a fork lift. The speaker was marred on one side. I called the truckers claim dept. I suggested that they simply refund the shipping amount in part anyway. ($50.00 would have suited me)The guy said "Nah, we don't work like that!!" "You get me an estimate to fix them". I called Snell. They said "You would need to relaminate both speakers to do it right. $1600.00!" I told this to the trucker. I'll never forgot his response " I'm not authorized to send you more than $800.00" I got the check a week later! Joe
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Personally, I would trust neither FedEx, nor UPS. If you have $$$ items, why not palletize and/or crate them and ship LTL truck? |
LTL shipping can be a nightmare in itself! A stereo shop in Florida thought they would do me a favor when I bought a set of B&W subwoofers, They put the subs in a large box with a minimum of packing. They obviously thought that the subs would enjoy a nice safe ride without bouncing or other interference. WRONG! They arrived butchered. The freight company offered 19 cent per pound for damage. I was screwed. Joe |
I’m with heardetal: don’t trust FedEx either, nightmare for me. In a nutshell, I personally handed over my package to the FedEx driver (after insisting 3 times to do so) as we were both parked in front of the FedEx store in Portland OR. That was the last time I saw that Primare CD32.. or for that matter, anyone, as he failed to scan it and subsequent failures to scan it anywhere else. FedEx denied my claim, as they stated: “FedEx had no proof of acceptance”... Been fighting for about 2 months, to no avail. it was a nice player sold and then refunded, I’m out, FedEx (or someone) had won....Never will I use FedEx for shipping or receiving again...
Cheers |
Finally after a little more than 2 months, FedEx has relented and wil pay me less than half of the value of my shipment. Many phone calls and utter disappointment, and after me mentioning going to court, they “gave in”. I’m out about $1000, but it’s better than nothing. I will use USPS exclusively now, but that’s ok, as my location is better suited to that service. I wish the best for anyone shipping with any carrier.
Cheers
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