2. misc-audio
  3. 137161-113474

insurance and shipping with UPS

I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting  the  amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had  no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.
catsally1

Showing 4 responses by czarivey

czarivey
5,946 posts
 
Lemme tell ya few thingies about UPS shipping.
There were 3 instances of them shipping credenza to my mom's home with UPS with original manufacturer packaging:

1st instance almost all panels damaged and box had visible puncture and drop damage -- requested replacement.

2nd instance -- replacement came-in with several panels damaged especially the base one -- requested replacement.

3rd instance very similar to 1st.

After all from 3 boxes I was able to put together one credenza.

No matter how GOOD you pack unless you pack it onto the gigantic bubble wrapped ball, the odds of successful delivery with UPS are quite low.
czarivey
5,946 posts
 
Liz -- won't help. 
you gotta make sure that package can sustain run over by 18-wheeler or better Abrams ta make sho.
czarivey
5,946 posts
 
dmid,
Insurance not working anymore. UPS pay rate per claim is microscopic compared to the number of claims submitted. What they do most frequently is opening claim on your behalf and closing with no pay without you even knowing that. Insurance is just another several bucks you're just going to loose without any possible return. The best way to deal with UPS is alternate companies. 
czarivey
5,946 posts
 
kqkq9, throughout that of a global of USPS there can't be everything as portrayed so perfect. sometimes they hire crackheads (depending on local office) that have no idea how to find your location when high as kite, but substantially less of a problem and hassle compared to UPS.
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