NEVER accept known damaged gear. NEVER!
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Refuse the shipment. Always.
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So I have never refused shipment on a package. Never been in a situation where i had an option to. So tell me what happens when you decline a damaged package?
I assume it will go back to sender.
I assume you save on return shipping.
What if he opens it and it isn't damaged? Do you get to pay for shipping again?
If it is damaged, then you ask for your money back and generally get it?
Thanks,
Jerr
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Send back ASAP don’t pay.Why would you except damaged gear??
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Depends on how you paid for it and from what seller! I bought a Yamaha GT-2000 TT from Japan and the box was visibly damaged, and so was the dust cover. Canceled payment with CC company, sent pics in to seller, they said we will evaluate a refund in the next two weeks, (CC company already froze there funds) got to keep it for free and refunded shipping price. So a nice table for free and I bought a new dust cover.
This would never happen on eBay though and the seller will try to hold the shipper responsible for the damage when all along it was packed wrong.
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I have never refused shipment on a package. Never been in a situation where i had an option to. So tell me what happens when you decline a damaged package?
A refused package is returned to the shipper.
The refusal frees you from any obligation or expense because it is the shipper's obligation to have the package delivered to you safely. You lose a lot of leverage in negotiations once you accept the package, and open yourself up to potential claims against you, such as the product wasn't really damaged but was misused or mishandled. When you refuse the product, the outcome is mostly between the shipper and the carrier.
The recipient is never under any obligation to knowingly accept damaged goods.
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Refuse shipment or take photos and get return label from seller
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You can't return it to the shipper if you expect to get your $$ back. If the box and contents are damaged, document with lots of photos. The seller will have to initiate a claim and the shipping company *may* want to send an inspector to look at the package. Refusing the package just complicates things.
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Refusing the shipment kills the transaction and you can stop payment through your credit card company. Its the seller's deal, the insurance they did or didn't purchase lists them as the beneficiary and its their problem. They are responsible for satisfactory arrival of a product.
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All well and good if you paid with a CC. Sometimes it gets complicated.
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I chose to refuse the shipment and cancel the payment. The seller was critical that I did not first accept the package and then contact him to arrange a return.
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Thats why there is an option to refuse shipment. Its either his fault for not packing it correctly or the shippers fault for not handling with care. In either case, it is FAR more complicated if you had to be involved because they could then claim a third option; that you damaged it unpacking. You did the right thing and there are plenty of stories out there where the buyer got burned. There was a thread here not long ago where the buyer had waited over one year for a part for some speakers that no one was certain would solve the issue. Long past the timeframe to enforce your purchase rights for a refund. The seller will get over it...or not, but you wont be the one without a chair when the music stops.
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As a seller, I would always accept a return if the box or package had significant damage.
Bob
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The NEVERS ACCEPT SHIPMENTS have it.
Motion to adjourn.
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To bad bubba should have packed it out better.
The seller was critical that I did not first accept the package and then contact him to arrange a return.
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I agree that you did the right thing by refusing the shipment. There is an over abundance of unscrupulous people in the world. What you did,I believe,is force the seller to do the right thing. It appears given the chance,there are always people trying to get something for nothing.
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Make sure the delivery person notates the condition of the package and everyone should take pictures. The best thing to do, while negotiating the sale, is to specify what will happen if package arrives obviously damaged. Everything should be spelled out and agreed to (terms of sale) before money is sent (Hey! It don't cost any extra!). Rich folk have Lawyers to do this, we have to do it for ourselves.
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dweller
The best thing to do, while negotiating the sale, is to specify what will happen if package arrives obviously damaged.
Oh no, that's a terrible approach. It's the shipper's obligation to deliver the goods in the condition described in the terms of sale. If the goods arrived damaged, the shipment should be refused and all burden rests between the shipper and the carrier.
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If the amplifier arrived in the original manufacturer’s shipping boxes (as advertised in the posting), I’d have accepted the delivery.
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Snap a couple of pics for your file, then decline shipment.
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