Decline or accept upon receipt of damaged gear


I'd appreciate the forum's opinion...

I recently purchased a used amplifier from an online seller.  Payment was sent and the amplifier was shipped via common carrier.  Upon arrival, the package and amplifier inside was visibly damaged.  An inspection through the holes in the damaged box found no packing materials.  After taking photographs, was it more appropriate to decline or to accept the shipment before working with the seller for resolution?

allison2

Showing 1 response by brunomarcs

Depends on how you paid for it and from what seller! I bought a Yamaha GT-2000 TT from Japan and the box was visibly damaged, and so was the dust cover. Canceled payment with CC company, sent pics in to seller, they said we will evaluate a refund in the next two weeks, (CC company already froze there funds) got to keep it for free and refunded shipping price. So a nice table for free and I bought a new dust cover. 
 

This would never happen on eBay though and the seller will try to hold the shipper responsible for the damage when all along it was packed wrong.