The Music Room - Boulder Colorado

larsa39,

Glad TMR has restored your faith in them.  I too have had an excellent experience with them on a pair of speakers for my home theater.  

Bob

I also have done a few buy/trade deals with TMR and each have gone smooth. It might take them a day to inspect the trade you sent them and your refund is sent to you the next day. They also sent me the new gear so I can still use my gear while my new stuff was being shipped. Great to do business with

Everyone - I can tell you that Josh Jackson (Owner of TMR) personally reached out to me tonight w/the very sincere and earnest desire to make things right - kudos to Josh. My faith has been restored - will keep you all posted on prospective/promised resolution of my issues/order with TMR. Thanks for your collective input.

I've done numerous transactions with TMR and have always had a uniformly positive experience. I just completed a transaction where I sold them three items.  I submitted my items over a weekend using their online form, had a quote from them on Tuesday, accepted their offer and had a pdf of shipping labels (they pay the cost of shipping to them) by Wednesday. They received my items on Tuesday of this week. By Wednesday afternoon, they had inspected/tested my items,  and I had received both payment via PayPal and an email from them confirming they had sent payment and thanking me for my business. 

As I type this from my listening chair, probably half of the system I'm looking at / listening to (cdp, speakers, and power conditioner + a set of interconnects and a power cord)came from TMR. As a 15+ year member of Audiogon,  to me, TMR is a great alternative for the audio hobbyist who wants to avoid the frustrations of dealing with some of the individual purchasers/sellers who seem to inhabit the Audiogon space now. I hope and fully intend to do more business with them in the future, as the bug bites. 

Great experience with TMR for me. Josh and whoever else it was(a lady), just handled things great for me. Many times better than some of the other audio outlets. 

Absolute noob here and on a *very* tight budget.

All my transactions have been 5/5. If i thought, for a minute, they were up to any shenanigans, I wouldn't do business with them and certainly let people here know about it.

In thread response from them speaks for itself.

They are in fact legit. I have had multiple great experiences with them, both on purchases and trades. FWIW I have also found them to be fair and realistic on trade values, given the resale nature of the trade.

I haven bought and sold with them and other some communication issues, I find them to fulfill their commitments.

It's been my experience 100% that if a vender doesn't listen or respond to you they WILL react to a PayPal dispute within 48 hours. I only do web business with Amazon or PayPal. No exceptions.

I have had several transactions with them. I can’t speak to shipping as I am local and prefer to pick up. Never any problems with communication and gear is always as advertised. 

I too have had a bad experience with The Music Room. They poorly communicate. They don’t follow up and when they finally do, it is after much emailing them to solicit a response. They low ball me on trades. They are not open on weekends in my experience and fortunately I never got far enough to do any deals with them. At this point, I don’t plan on doing any business with The Music Room, nor can I recommend them. As for their reputation noted above. I think at a minimum whether it is a bad or good one is not clear and is a matter of debate at best. 

Nice to see the proactive response. Just out of curiosity, how much time has transpired since the gear was received by them and you posting this?

TMR is a great operation.  I have done a number of transactions with them and have nothing but good to say about them.  

Nice to see TMR standing up and taking this seriously.
Good luck to both parties

I am reaching out directly to larsa39, but just wanted to make sure everyone knows how to reach us. We've got 20+ folks working here now including a full-time receptionist answering the phones when it rings. Give us a call at 720-336-8742. If the line is busy, you can always email info@tmraudio.com with general questions; sales@tmraudio.com with product questions or support@tmraudio.com with post-sale issues. We aren't perfect, but this team is always eager and willing to help! Happy Holidays to all, and thanks for the continued support. 

Josh

I purchased a second hand amp from them with no problems. Hope you get some satisfaction.

I've had zero buying issues. They do tend to inflate original retail prices on some gear though.

TMR very legit and growing by leaps and bounds. I have at least ten buy/sell transactions with them, all flawless less shipping damage not due to them. Rob takes great care of me there.
hope this resolves

TMR are legit. I have sold them stuff at least five times. I have received my money as soon as they received my shipment and inspected it. Typically 1-2 business days after delivery (as tracking showed). I never had to ask

FWIW, I noticed a few weeks ago they were advertising to fill 'service tech' job(s). This shortage might well explain their delays in evaluating your trade in. 

Thank you for your helpful responses. Good to hear that you all are generally satisfied with TMR. I'll keep trying to get affirmative communication and appropriate fulfillment out of the TMR - but, this has certainly not been at the level of customer care/service that I was expecting.

They are legit. I have had few dealings in the past and usually they are very quick to reply. But there has been times where I did not hear back from the rep....and when did get hold of him, all I heard that they have been very busy. 
You may experience delay in reply but don’t think they will run away with your money. It is a busy time of the year and they may be short staffed due to scheduled vacation time. 

I have had both good and bad dealing with them.
Bad was on deal right here for some cables, do not even remember the exact issue but we did not resolve it amicably and instead of communication they decided to just block me instead, real classy.

However since that time ( was maybe five years ago) I have completed 3 purchases direct from their own website with a slightly better price than here and zero issues.

So it might just depend on which salesperson you get to deal with.

I would call again, express your dissatisfaction and let them know action whether BBB or PayPal will be forthcoming if not at least a plan of fulfillment is given to you.
Good luck

They are legit, I’ve bought a few things from them. One time, I bought an preamp and it arrived with some of the capacitors disconnected from shipping. They paid to have it shipped back and repaired it with higher quality caps.

I’ve purchased several new subwoofers from The Music Room and thus far have found them to be very reliable and definitely above board. 

The Music Room has a good reputation for a reason. They seem to be legit and have done right by most people, a little patience goes a long way. I’m guessing this will get straightened out in the end. 

I have traded, bought and sold with TMR a few times , never any problems. Instead of the BBB go through PayPal if they don’t respond. 

I'm local to The Music Room and I've been to their place - they are legit. I've only bought from them - I've never sold to them.

Sorry for your problems and hope it gets squared away fast