The Music Room - Boulder Colorado

I purchased a second hand amp from them with no problems. Hope you get some satisfaction.

I've had zero buying issues. They do tend to inflate original retail prices on some gear though.

TMR very legit and growing by leaps and bounds. I have at least ten buy/sell transactions with them, all flawless less shipping damage not due to them. Rob takes great care of me there.
hope this resolves

TMR are legit. I have sold them stuff at least five times. I have received my money as soon as they received my shipment and inspected it. Typically 1-2 business days after delivery (as tracking showed). I never had to ask

FWIW, I noticed a few weeks ago they were advertising to fill 'service tech' job(s). This shortage might well explain their delays in evaluating your trade in. 

Thank you for your helpful responses. Good to hear that you all are generally satisfied with TMR. I'll keep trying to get affirmative communication and appropriate fulfillment out of the TMR - but, this has certainly not been at the level of customer care/service that I was expecting.

They are legit. I have had few dealings in the past and usually they are very quick to reply. But there has been times where I did not hear back from the rep....and when did get hold of him, all I heard that they have been very busy. 
You may experience delay in reply but don’t think they will run away with your money. It is a busy time of the year and they may be short staffed due to scheduled vacation time. 

I have had both good and bad dealing with them.
Bad was on deal right here for some cables, do not even remember the exact issue but we did not resolve it amicably and instead of communication they decided to just block me instead, real classy.

However since that time ( was maybe five years ago) I have completed 3 purchases direct from their own website with a slightly better price than here and zero issues.

So it might just depend on which salesperson you get to deal with.

I would call again, express your dissatisfaction and let them know action whether BBB or PayPal will be forthcoming if not at least a plan of fulfillment is given to you.
Good luck

They are legit, I’ve bought a few things from them. One time, I bought an preamp and it arrived with some of the capacitors disconnected from shipping. They paid to have it shipped back and repaired it with higher quality caps.

I’ve purchased several new subwoofers from The Music Room and thus far have found them to be very reliable and definitely above board. 

The Music Room has a good reputation for a reason. They seem to be legit and have done right by most people, a little patience goes a long way. I’m guessing this will get straightened out in the end. 

I have traded, bought and sold with TMR a few times , never any problems. Instead of the BBB go through PayPal if they don’t respond. 

I'm local to The Music Room and I've been to their place - they are legit. I've only bought from them - I've never sold to them.

Sorry for your problems and hope it gets squared away fast