Could this be true, or am I getting the run around.?

You are getting a runaround. That table should be replaced with one that works!

Well let's see. You sent it in for repair and it's still not repaired. Ask them to repair it FIRST then return it with "tested GOOD 24 hours". 

I've never heard that one.. Replace the faulty parts, I wouldn't care how it got that way. FIX IT..

Static? boil a pot of water. That's not to hard to fix.. It's more of a practice than anything. Discharge before you touch stuff, reduce the chance of it happening, boil the water. :-)

It sounds like they are unable to reproduce the defects you complain of.  --Jerry

Sounds like you got the runaround. So what if "static" caused it? Dry air is a common environmental condition of audiophile music rooms during winter. They need to at least design products that are protected from the typical environment they will be used in.

Whenever I’ve had any kind of a problem, Musical Surroundings (distributor for Clearaudio, etc) has bent over backwards to help - just saying.

static can potentially damage lo-voltage capacitors which I’m sure there are on starting motor circuit. blown capacitors may cause other issues so troubleshooting just a static can turn out to be a nightmare, but within the turntable start-up circuit, there aren’t many capacitors to replace nor any other circuit elements to check/repair and replace.

getting it unrepaired or untouched by techs and sent back isn’t new today and pretty usual, but it wasn’t normal few years back tho.

I'm literally freaking out if I have to bring my truck to repair facility simply because of trusting issues I have now that I didn't have several years back. now all repairs are done my me and only me.

That's just simply unacceptable. If Sumiko can't fix it, I'd return the turntable to the dealer for a refund.

Seems like you are not alone with problems with this TT.

Project TT

Definitely a Poltergeist in your house. So it’s your fault.

I'm kind of a little soured with Pro-Ject myself. My Pro-Ject RCM is noisy as heck and startng to grind after one year with minimal usage. Sumiko will look at it, I just do not want to pack and ship (not their fault). I may just let it run its course then toss it.

oldhvymec 

I told them that when I turn over albums I never get a shock,  so they said it was the records. 

carlsbad, true on that. This is b an sporadic problem. 6 times in 4 months. That is way I sent them 4 video's  of the controls failing. 

Sounds like the run around to me. Give them a chance to fix/replace it and if the problem still persist, demand a refund.

@czarivey it's IC chips that static kills, they typically operate at 3.3 or 5VDC and a static discharge will fry them. Most other parts are pretty hardy. I've never heard of say a tube amp being damaged by static.

BillWojo

If it does have static sensitive parts, why they heck didn’t they isolate / protect those parts properly? Computers, TVs are chock full of sensitive parts. Literally no other consumer product has this problem. 

No problems with my SB, or my Music Hall mmf-7.3..both tables use same motor. You got a bum motor, just replace it. You can buy them separately on line...sometimes a better option rather than all the red tape. This could happen with any brand turntable, not exclusive to a pro-ject. Also, the buttons on the motor are rubberized plastic, so not certain how it can be considered a static issue. You are touching the buttons and not the metal parts of motor. Jmo

BillWojo, tube amps as pretty much other equipment has chokes to the ground, not sure if this TT has it. That's basic protection and it works.

Tommy Copper socks. I wear them when ever I listen to tt as they eliminate static shocks when I would touch tt.
Yes they are full of crap if a static arch could do this what is the other rf in the house doing? 

sgreg1 All else is running perfect with no issues. Funny I have no problems with the Rega.

Rega P10 fine

Oppo fine

Innuos fine

Greer Fab Breakout box fine

Benchmark dac, pre amp, and amp are all fine.

Denon AVR is fine

Only the Pro-Ject has issues. Seems fishy to me.

Records causing the problem is BS! If you tried to get it fixed and they can’t or won’t, take it back to the dealer and either get another brand tt or get your money back. Project and music hall are cheap tt’s and they sound like it too. For a few more $$$ or can get a much better tt.

If you bought it from a dealer, they need to make it right or why else would you go thru a dealer? I don’t use dealers so I usually go thru the manufacturer if buying new or buying used, it’s on me but I’m not paying dealer markup either

On a side note, you don't need to turn off the table to flip a record.

Static can on certain tables switch the speed on some tables supplied with a speed switch (circuit) to inadvertently change to either 33 or 45.

Michell had one  power supply with a speed switch not just a belt / pulley to change speeds. Saw it on other tables happen in dry heated winter months . Just switch not oscillate back n forth. No repair necessary in those cases. Just maintain humidity.

Other than that pretty sure your being run around with all those issues. There is a fault in the circuit / motor.

Happy ending. I got a phone call from a large local autophile store to let me know that through them, Pro-Ject/Sumiko was giving me full original price for the TT in store credit. Yes, the full original price of the turntable, in store credit on any make or model.