Anyone else ever deal with Tidal "support"?

Well it seems people have differing views of Tidal support...and me 

I KNOW Win 7 is old and unsupported, but it is on my media/music PC. I'm not running my Quickbooks or TurboTax on this system. It's only for movies & music. 

A while back when trying to watch a movie on Amazon Prime, I got the message that it wouldn't play, because my OS wasn't supported anymore. They TOLD me what the issue was.

I'm guessing one of the automatic updates in Tidal pushed me over the edge so it wouldn't work in Win 7 anymore. My beef with them is that even though I specified I was using Win 7, they strung me along for three more weeks with the false hope of getting it running again. Then out of the blue, just told me that it's unsupported.

Like I said, a previous version is still working, I might just stick with that. Or, as mswale stated, I might use the web version.

I work in field service, so I'm always on the phone with my customers. I just kind of miss it from everyone else these days...

This is where we are all going. Music companies are now doing tech support, with 100's of different devices with a 1000 different setups to know about, and support. Meanwhile, they want to pay minimum wage to these people who are suppose to know how everything works on every device. 

Tidal also dropped its app on Samsung devices. 

Did you, or have you used Tidal through the web? Did that work? If you are having app issues, try using the web app. Of course does your device have the minimum requirements for the service? If you are at the minimum, then you will get the minimum experience. If low-res fixed your issue, you have only a couple of problems. 1, slow internet (Tidal loves bandwidth, and has low cacheing) 2. your system is too slow.

Think most people will get tired of having their own home built streamer, that will constantly need to be upgraded, will also be disposable. Same for some streamers, they will be obsolete in a few years. No one will want our cutting edge streamers in 10 years. 

@blackbag20 that has me trying to evaluate whether feeding a WiiM Ultra into an external DAC via USB would sound as good as say using the new Node N132 into the same external DAC via USB?  I know people swear that upscale $$$ streamers by Auralic, Innuos, and Lumin can and do sound better, even feeding an external DAC, and I'm not debating that, but would there be any noticeable difference in sound quality between a $329 streamer and a $549 one in this use case?

Spotify sucks too, SQ wise ... and they're mean to musicians.

Take a look at Wiim Ultra.  It's app and streamer are easy to use and sounds great with good upstream gear.

Take in this review and go forth:

https://www.stevehuffphoto.com/2024/07/19/the-wiim-ultra-review-unreal-hifi-value-for-real/

Awful , there is  zero customer service . just cancelled  , went back to  spotify.

I’m more of a glass-half-full kind of guy. I would have said something like, “Even though I have an obsolete OS that they no longer support they tried to help me sort out my problem with multiple mails back and forth for a month. Kudos to Tidal customer support.” :)
 

Just get a tablet for under $200 and be done with it

...and didn’t ask for the fries? *mock tsk*

I hear you, but as others have said, Windows 7 has been dead a very long time. I hate it, but I have three computers and one laptop all running Windows 10 and NONE of them can officially be upgraded to Windows 11, so come October, they’ll be headed for the landfill. Sux needlessly creating all this massive amount of e-waste, but Microsoft doesn’t care one bit.

Now, I’ll probably pop the $30 to keep getting Windows 10 updates on the better PC I have for one additional year, but after that I’ll have to buy a new PC.

This is life here in the "software is forever in Beta mode" 21st century. I mean, I hope by the time I have to upgrade to a Windows 11 PC, at least most of the bugs will be out of it. Fingers crossed. And maybe they’ll stop rolling out updates that break things. (We can dream can’t we?)

I also want to voice the opinion that I have dealt with Tidal support on about four occasions and never had any issues with them. They would always get back with me within a few days via email.

I had issues when the yearly subscription I got through Best Buy was killed and replaced by a monthly subscription model (that pissed me off). I had already paid for a year, so they should have honored that agreement and then made the change. But they fixed it and gave me a few months "free" to make up for it. Then I’ve had a few albums I found that had issues (missing songs that should have been there, tracks in the wrong order, or some distortion in the sound) and they contacted the label and got those fixed after a few days. Overall, I’ve been happy with the support they have offered - so far.

The problem here has been answered above. I went from a computer to entry streamer to mid tier streamer at home and the SQ is considerably better. I stream Tidal Hi Res with an AQ USB cable in my new car just fine. As far as Tidal Support they are Flipping Useless ! They’ve been restructured a few times and it’s a pain. Recently they refused my method of pay and blocked my account. I established a new method of pay and lost all my song lists. I did this remotely as I was on the road and wanted music. About 5 months later I noticed I was being billed two rates, the new and the old. One was Apple Pay, one PayPal. I contacted support and had a two week email chain. At the end they said they could not access my pay records in PayPal, and that Apply Pay hides identity information to them. I have a feeling that they were sold or financially restructured and they couldn’t manage their books. This was during the “ No More MQA “ episode. I finally disputed 5 months of double pay by filing a dispute with Apple Pay and received a refund. I think they are a total Cluster F*** , but I still subscribe. I have Tidal and Qbuzz and Internet radio at home. I use Tidal in the car as Siri isn’t supported by Qbuzz. Regards, Mike B. 

Had to upgrade to a new motherboard and newer Windows (10) to get past problems I had with Tidal under Roon running in Windows 7.  No problems now.

@bobdg2000,

The lesson here is very simple. Keeping your operating system (OS) current is crucial for several reasons:

1. Security Enhancements: Updates often patch known vulnerabilities, protecting your device from malware and cyberattacks.

2. Performance Improvements: OS updates can optimize device performance, reduce crashes, and enhance battery life, leading to a smoother user experience.

3. Support and Compatibility: Older systems lose support over time, making them more vulnerable and incompatible with newer applications. Regular updates ensure you benefit from ongoing support and new features.

This keeping your software current rule applies to all devices including your computer, phone, TV, vehicles, etc.

The frequency of software updates depends on various factors, including the type of software and its usage context:

1. General Software: Check for major updates at least once a month to maintain performance and security.

2. Operating Systems: Allow automatic updates unless advised otherwise; these typically occur regularly.

3. Antivirus Software: Update immediately when prompted, as threats evolve constantly.

4. High-Risk Environments: For servers or critical systems, updates should be applied as soon as possible to mitigate vulnerabilities.
Customize your update schedule based on your specific needs and comfort with potential changes.

NOTE: Security Vulnerabilities: Prioritize updates that address known security flaws, especially for operating systems and browsers, as they are primary targets for cyberattacks.

Windows 7?

Bob. Just because you explained your situation to Tidal support, doesn't excuse you from creating your own problems.

Just because you live in the past, don't expect the rest of the world to help you exist there.

Support for Windows 7 ended on January 14, 2020. Time to upgrade.

+1, As noted above, “Tidal does not officially support Windows 7 for its desktop application. The minimum system requirement is Windows 10 or higher. While some users may find workarounds or unofficial applications, the best experience and features, such as high-fidelity streaming, are available only on supported operating systems”. 

Yeah I get the OS is old, but I gave them as many details as I could initially. Tidal version, OS version, browser version, VPN etc. I just wish they'd stated that from the get-go.

bobdg2000

When I ask for answers about how they determined this to be the problem, I just get a standard, "We don’t support or troubleshoot Win 7 anymore." I never got any technical answers on my issue.

I don’t really think you can fault Tidal here. Microsoft stopped supporting Windows 7 about five years ago - it’s just obsolete.