Revel Performa3 Cabinet Defect

One of my Audiovector R6 Arreté fell down to the ground.

As a result : cracks and bumps on the cabinet.

I have been looking for repair shop without much success.

Furniture repair shop and piano repair shop are the ones to look for.

Some shop are willing to repair my speaker . The issue here is the black piano lacquer . What kind of lacker finish ? Or is it synthetic finish , which requires special equipment and expertise .

I am waiting for Audiovector manufecturer answer , about the finish .

The manufecturer and dealers could not help me . They do not know anybody doing cabinet repairs . Audiovector do not sell cabinet only .

That must have been heartbreaking. Most folks can’t go out and just buy another one at that price.

A stupid accident. Townshend Seismic Isolation Podium ......

Speakers are less stables

I have hated myself for weeks . And still do once in a while.

Have a cabinet shop do the repair and refinish in what they feel will be closest option. It won’t matter. The main thing is the color. 

Your dealer should-have sent you a label to have  them picked up ,

and replaced them.That is not a good dealer.

I had a pair (F208) just shipped off to TMR as a trade deal for a pair of Cantons. But they were perfect from day 1. No such hairline cracks on mine. They have a very thick high gloss finish. My guess is it’s the finish vs the wood. 

A couple of notes - we have no idea if the Revel Performas in the OP are brand new or 5 years old. Are they second hand?

Warranties often do not cover speaker finishes as the manufacturer cannot control where or how the speaker has be used. Sitting in direct sunlight?

Remember, your dealer does not set warranty conditions, the manufacturer and distributor in your country are the parties who have some control in this area. The dealer should assist with any problems but if you have purchased your speakers from across the country, then is the problem from shipping? Then you have to ship your speakers to be fixed - but where do you ship them? The dealer does not have a wood shop to rebuilt cabinet finishes.

Another point, often speaker cabinets are made in China, or Poland or Portugal whereas the rest of the speaker is made in Denmark or Germany or the UK. If you try to replace one speaker cabinet, it will, for sure, not match the other speaker cabinet which might be years old. Wood veneer fades, colours do not match when made in a different batch.

When I bought my three Revel Studio2s, it was necessary for Revel to send me 6 because I kept getting defective ones.  2 were with cosmetic  issues in the veneer and one had a vertical crack in the veneer on one side from top to bottom.  

Get it replaced.

Had problems with the veneer on some previous speakers. The veneer would show "splits" based on humidity. Not cracks but separation of the veneer. It's amazing how thin you can make this stuff. My guess is half the thickness of notebook paper.

The kicker is I didn't even like the look. Got NIB $8000 floorstanders for half price with free shipping, however.

Sorry to hear that.   I owned a pair of M106 and while they looked beautiful I think the bean counters at Harmon are ruining the brand.  They sounded good , which is /was paramount but after a few years the rubber trim at the top started to lift.  Good luck to anyone trying to buy parts for speakers….   I waited over 4 months for a replacement grill.  They ultimately had to open a new pair to get me one.   

It does happen from time to time - sorry to hear. My M126Be's are great looking and sounding speakers. 

@misterbobman FWIW, I've got a pair of F206 in my living room that I purchased new and are now around 5 years old or so.  When I picked them up, the salesman and I actually retrieved them from an unheated (i.e.  not environmentally controlled) metal outdoor storage container they were stored in over a cold and wet Massachusetts winter.  No problems with the cabinets.  What you are describing sounds like furniture, or any wood, for that matter, stored in a very dry environment.

If they’re within warranty, request a replacement. Even if they are somewhat beyond the warranty period I would still attempt a resolution. Any blemishes like you described will severely impact resale value. 

I had to go through two pairs of F228BE purchased brand new due to quality control issues. The first pair had a sanding/polishing distortion at the rear of the parabolic cabinet that you could see the underlying frame piece. The decals were crooked on the top. The second pair was better but still had crooked decals and off center plinths. Maybe their driver measurements are good enough that they don’t need matched pairs but mine were manufactured 8 and 9 months apart and both pairs never really imaged that well which is surprising given how good their numbers are.  My room is treated and tuned very well. Other speakers simply disappear so it was disappointing. Too bad because the overall tonality was nice.