Hi, I'm a Lamm Industries dealer and I'm happy to help. Feel free to DM.
Cheers,
Colin
Cheers,
Colin
Lack of Lamm customer service?
Purchased a used Lamm LL2.1 and emailed Elina about having seller ship directly to Lamm to have a Tech check it to spec and make sure all is well.
Haven’t gotten a reply back yet and after talking with another Lamm owner was told it could take ’months’ for something like this...
Is this true? I was also planning on getting the Lamm LP2.1 phono, new if I could not find a used one soon.. but if this is how their customer service is I think I will pass.
Many years ago I purchased a used Audible Illusions M3A preamp and loved it... then was offered a discount for the newest model years ago... I went for it and traded in the used for the new... then when I needed customer service it did not exist.. not at least in a realistic time frame... so I sold the preamp and never looked back.
I’m already starting to have buyers remorse....
Haven’t gotten a reply back yet and after talking with another Lamm owner was told it could take ’months’ for something like this...
Is this true? I was also planning on getting the Lamm LP2.1 phono, new if I could not find a used one soon.. but if this is how their customer service is I think I will pass.
Many years ago I purchased a used Audible Illusions M3A preamp and loved it... then was offered a discount for the newest model years ago... I went for it and traded in the used for the new... then when I needed customer service it did not exist.. not at least in a realistic time frame... so I sold the preamp and never looked back.
I’m already starting to have buyers remorse....
19 responses Add your response
Me too. I think they prefer that you work through a dealer, but I didn't have one (or they didn't) at the time I was buying some of mine (a pair of ML2 SET amps which I still have and the L2 Reference line stage, which has since left the building). They do get a little overwhelmed, but usually come through. Elina is very nice too. Over the years, sometimes a little slower than other times, but on balance, my ownership experience, since around 2007-8 has been very good. |
Lamm is very arrogant and way over priced , I was shocked when I popped the cover on a $20 k preamp a few years back . A very gifted engineer but Way too frugal at your expense. since I have been into high end mods for over 20 years, he uses many average at best parts that have no business in a product of this much $$. |
I called the phone number Lamm lists on its webpage, you get a message that they are not taking calls now right away as "We are currently in the process of restructuring the Company" then the message goes on to say to call Elina directly and gives her number. When I call her number, I get a message that "the mailbox is full and cannot except new messages" Is this something that is new, or is this normal? |
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I just realized I have not updated this thread. |
@theclipper - I find it hard to believe they won’t give you a diagnostic fee or an hourly rate. I don’t think any tech can give you a repair estimate without having the unit on the bench. |