HiFi Rose 250A issues with app & setting up
Hi Gang, I just got a 250A fron Crutchfield which sounds wonderful when it plays but stops randomly & app is not working properly. I can only get to my Qobuz playlist using the units touch screen, but the app will only play a partial of my playlist. I have it hooked up using wi-fi which has a very strong signal 260 mbps or better so I know it’s not that issue. I have had 2 techs from crutchfield try to help me with no resolution as well. They just want me to return the unit & buy a different brand stating they think its a software issue & I should contact Rose to try & resolve if I want to keep it. You can’t speak to Rose on the phone as the only source of contact is by email which has been useless. I’ve tried re-downloading the Rose & Qobuz app several times along with resetting the streamer per Rose’s advise, but I still have the same issue. I should also mention that recently in a quest for a streamer I have set up a Cambridge, Wiim, Bluesound Icon streamers with no issues. The Rose sounds the best by far & I would want to keep it if I could get it to work properly. Please help if you can. Thanks
See if you can do a "factory reset" on the unit. Then try to set it up again. On most streamers, I have found that using the streaming service app works better over using the streamers app. Most WiFi issues are usually endpoint related, if not signal. Like you are on another network, or a different segment. Also cheap mesh networks for the most part suck at hand-off and sustained transmissions. |
The factory reset is a good suggestion from mswale. It’s been my experience that hardwired Ethernet cables are the way to go not Wi-Fi…if possible. I will run a very long Ethernet cable and router before I ever use Wi-Fi. I too have a HiFi Rose, but I have the RS130. I had found the software interface to work but it doesn’t live up to the Bluesound OS. Bluesound put in the time and effort into customer service that is needed to make these streamers. I had been kicking around the idea of trying Roon and decided to get the Nucleus One. It integrates seamlessly with the HiFi Rose and I use it instead of the OS on the Rose. I use the touchscreen on the Rose to make adjustments to the player. Have not tried RoseTube yet. I am hoping HiFi Rose provides software updates to fix all the glitches that customers experience. I only mentioned my experience since you seem to really like the sound and don’t want to get rid of it for another unit or another brand. |
I also have a 130 and have never even looked at the app. I use Roon and have a dedicated server (Small Green Computer i7) and it works very well this way and sounds amazing. I used to use a M1 Mac Mini to run Roon core and that also worked very well. I thought the software issues Rose had were worked out long ago as I haven't heard of any for quite a while. I don't know anything about the status of the 250 though. Even though I don't use the app I have found the operational interface to be top notch. If there were a button on the remote to turn off the display entirely it would be perfect. The display is amazing, either in meter mode or "what's playing now" mode but sometimes (rarely, tbh) I like to sit in the dark. So, even if you don't want to use Roon I would agree that using your streaming service's app is probably the way to go. I would also agree that ethernet is a much better way to stream music if it's at all a possibility, even though I doubt the wifi is causing your issues. |
Personally I don’t have patience for stuff like this and hope you find a solution, but several others here have been underwhelmed by the Rose software, and that their support for a unit at this price level is basically nonexistent is inexcusable IMO. If it was me I’d say the writing is on the wall and send it back and get this used Innuos Pulse for about the same price and be done with it. It likely sounds at least as good as the Rose and comes with their outstanding Sense app and customer support, and I believe this reputable dealer takes returns so very little risk to try. Life’s too short to deal with crap like this and be left twisting in the wind when so many other excellent options are available. Best of luck. https://tmraudio.com/components/music-servers-streamers/innuos-pulse-music-streamer-1-0/ |
