HiFi Rose 250A issues with app & setting up


Hi Gang, I just got a 250A fron Crutchfield which sounds wonderful when it plays but stops randomly & app is not working properly. I can only get to my Qobuz playlist using the units touch screen, but the app will only play a partial of my playlist. I have it hooked up using wi-fi which has a very strong signal 260 mbps or better so I know it’s not that issue. I have had 2 techs from crutchfield try to help me with no resolution as well. They just want me to return the unit & buy a different brand stating they think its a software issue & I should contact Rose to try & resolve if I want to keep it. You can’t speak to Rose on the phone as the only source of contact is by email which has been useless. I’ve tried re-downloading the Rose &  Qobuz app several times along with resetting the streamer per Rose’s advise, but I still have the same issue. I should also mention that recently in a quest for a streamer I have set up a Cambridge, Wiim, Bluesound Icon streamers with no issues. The Rose sounds the best by far & I would want to keep it if I could get it to work properly. Please help if you can. Thanks

sagger

Showing 1 response by shooter41

I also have a 130 and have never even looked at the app. I use Roon and have a dedicated server (Small Green Computer i7) and it works very well this way and sounds amazing. I used to use a M1 Mac Mini to run Roon core and that also worked very well.

I thought the software issues Rose had were worked out long ago as I haven't heard of any for quite a while. I don't know anything about the status of the 250 though. Even though I don't use the app I have found the operational interface to be top notch. If there were a button on the remote to turn off the display entirely it would be perfect. The display is amazing, either in meter mode or "what's playing now" mode but sometimes (rarely, tbh) I like to sit in the dark.

So, even if you don't want to use Roon I would agree that using your streaming service's app is probably the way to go. I would also agree that ethernet is a much better way to stream music if it's at all a possibility, even though I doubt the wifi is causing your issues.