HiFi Rose 250A issues with app & setting up

Hi Gang, I just got a 250A fron Crutchfield which sounds wonderful when it plays but stops randomly & app is not working properly. I can only get to my Qobuz playlist using the units touch screen, but the app will only play a partial of my playlist. I have it hooked up using wi-fi which has a very strong signal 260 mbps or better so I know it’s not that issue. I have had 2 techs from crutchfield try to help me with no resolution as well. They just want me to return the unit & buy a different brand stating they think its a software issue & I should contact Rose to try & resolve if I want to keep it. You can’t speak to Rose on the phone as the only source of contact is by email which has been useless. I’ve tried re-downloading the Rose &  Qobuz app several times along with resetting the streamer per Rose’s advise, but I still have the same issue. I should also mention that recently in a quest for a streamer I have set up a Cambridge, Wiim, Bluesound Icon streamers with no issues. The Rose sounds the best by far & I would want to keep it if I could get it to work properly. Please help if you can. Thanks