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HiFi Rose 250A issues with app & setting up

Hi Gang, I just got a 250A fron Crutchfield which sounds wonderful when it plays but stops randomly & app is not working properly. I can only get to my Qobuz playlist using the units touch screen, but the app will only play a partial of my playlist. I have it hooked up using wi-fi which has a very strong signal 260 mbps or better so I know it’s not that issue. I have had 2 techs from crutchfield try to help me with no resolution as well. They just want me to return the unit & buy a different brand stating they think its a software issue & I should contact Rose to try & resolve if I want to keep it. You can’t speak to Rose on the phone as the only source of contact is by email which has been useless. I’ve tried re-downloading the Rose &  Qobuz app several times along with resetting the streamer per Rose’s advise, but I still have the same issue. I should also mention that recently in a quest for a streamer I have set up a Cambridge, Wiim, Bluesound Icon streamers with no issues. The Rose sounds the best by far & I would want to keep it if I could get it to work properly. Please help if you can. Thanks

sagger

Showing 1 response by 2psyop

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2psyop
1,785 posts
 

The factory reset is a good suggestion from mswale. It’s been my experience that hardwired Ethernet cables are the way to go not Wi-Fi…if possible. I will run a very long Ethernet cable and router before I ever use Wi-Fi. I too have a HiFi Rose, but I have the RS130. I had found the software interface to work but it doesn’t live up to the Bluesound OS. Bluesound put in the time and effort into

customer service that is needed to make these streamers. I had been kicking around the idea of trying Roon and decided to get the Nucleus One. It integrates seamlessly with the HiFi Rose and I use it instead of the OS on the Rose. I use the touchscreen on the Rose to make adjustments to the player. Have not tried RoseTube yet. I am hoping HiFi Rose provides software updates to fix all the glitches that customers experience. I only mentioned my experience since you seem to really like the sound and don’t want to get rid of it for another unit or another brand.

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